MyHiRelief レビュー 479

MyHiRelief からの回答

13分前

Hi Stephen,

Thank you for sharing your concerns and experience. We understand how frustrating it can feel when the checkout process, pricing structure, and additional offers do not align with your expectations.

I completely understand how that could seem confusing. I want to clarify exactly how this promotion works.

The “Buy 2, Get 1 Free” offer applies to the total bundle price.

· Regular price per jar: $69.95
· Bundle: 3 jars for $110.09 total, handling fee included, tax not included
· Effective price per jar: $34.95/jar


This means that the $34.95 per jar reflects the discounted cost when spread across the entire bundle. When you take advantage of the Buy 2, Get 1 offer, it’s structured so the discount is applied to the full bundle, which is why checkout shows a single total of $110.09 rather than $ 69.95 + $69.95 for two jars.

Additionally, your order includes Priority VIP Insurance for $9.95 USD. Please note that shipping is free, so you were only charged for the VIP insurance. This insurance covers loss, theft, or damage during transit. In the unlikely event that anything happens during delivery, your order is fully covered, and we will assist you promptly to resolve the issue. The total comes to $126.94, including sales tax, handling fee, and package insurance.

There’s no extra charge or hidden charge —you’re getting 3 jars at less than half the original price, which is the actual benefit of the promotion.

I hope this clarifies the confusion.

We also want to reassure you that HiRelief is a legitimate business committed to assisting customers and addressing concerns professionally. We regret that your support experience did not meet your expectations and appreciate you bringing this matter to our attention.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed. You can also send an email directly to me at aga@nw-project.com. I will personally assist you on this.

We truly appreciate you bringing this to our attention and the opportunity to make this right.

Best regards,

Aga
Hi Relief Team

MyHiRelief からの回答

20時間前に更新

Hi Claire,

Thank you for sharing your feedback and experience. We completely understand how frustrating and disappointing it must have been to wait such a long time for your order and feel dissatisfied with the communication and resolution process throughout that period.

I truly thought we had resolved this properly after explaining everything and providing you with compensation for the delay. It is disappointing, as we always do our best to keep our promises in good faith.

We acknowledge that processing took longer than usual. Due to a recent surge in demand, our fulfillment centers experienced delays beyond our normal schedule. Our team worked hard to get your order delivered, and we were transparent with you about the timeline while also issuing compensation for the inconvenience caused and to show you that we value your satisfaction above all else.

We held up our end of the agreement completely, so it is truly disheartening to see this feedback after we did everything we promised. We only ask for the same honesty and respect that we always give to our customers.

That said, we are constantly improving our processes to serve everyone better. Thank you for sharing your experience.

Best regards,

Aga
Hi Relief Team

MyHiRelief からの回答

20時間前

Hi Deborah,

Thank you for bringing your concerns to our attention. We understand how upsetting and frustrating it can feel to see a charge processed after believing the order had been canceled.

We would like to clarify that charges may still appear if an order had already entered processing before the cancellation request was fully completed. That said, we completely understand your concern, especially since you did not receive the products and are expecting the matter to be resolved promptly.

As per our policy, once an order has been placed, we are unable to accommodate cancellation requests" due to swift order processing.

According to our logistics team, your package is currently moving through our international network and is progressing toward the next shipping hub. Tracking will update automatically as soon as it reaches the next checkpoint.

At this time, the delivery is still within the estimated arrival window (7-28 days)

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.

We truly appreciate you bringing this to our attention and the opportunity to make this right.

Best regards,

Aga
Hi Relief Team

MyHiRelief からの回答

21時間前

Hi Lettucia,

Thank you for taking the time to share your experience and concerns. We understand how frustrating this situation has been, especially regarding the currency expectations, cancellation request, refund timeline, and overall product experience.

We would like to clarify that all pricing on the website is processed in USD, even when customers are entering international shipping details such as Australian addresses. Depending on the payment provider or bank, currency conversion may not always appear clearly until the transaction is processed. That said, we completely understand how this may have caused confusion regarding the final charged amount.

Regarding the cancellation request, once an order has already entered fulfillment processing, our team may no longer be able to stop shipment immediately. Refund timelines may vary depending on PayPal or the customer’s financial institution, and in some cases can take several business days before fully reflecting back into the account.

We also appreciate you giving the product an opportunity despite your concerns, even though it did not meet your expectations personally. We recognize that results can vary from person to person depending on individual conditions and usage experience.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.

We truly appreciate you bringing this to our attention and the opportunity to make this right.

Best regards,

Aga
Hi Relief Team

MyHiRelief からの回答

1日前

Hi there,

Thank you for sharing your feedback and concerns. We understand how frustrating it can feel when promotional offers and pricing structures do not align with your expectations.

We would like to clarify that the promotional bundle pricing shown during checkout reflects discounted package pricing rather than separate individual jar pricing. Depending on the package selected, taxes, shipping, subscription discounts, or optional offers accepted during checkout may also affect the final total before order confirmation. All purchases are completed through our secure online checkout system and require confirmation before submission.

Regarding the 90-day guarantee, unopened products are generally eligible under the return policy guidelines due to product safety, quality control, and consumable product standards. That said, we understand your frustration regarding the policy expectations and appreciate you bringing this feedback forward.

We also want to reassure you that HiRelief is a legitimate business committed to supporting customers and addressing concerns professionally. Feedback like yours helps us continue improving transparency and communication throughout the customer experience.

We can't seem to locate your information in our system and need it to assist you further. Please contact us at support@myhirelief.com or contact me directly at aga@nw-project.com with your order details so I can investigate the matter promptly and assist with an appropriate resolution under the 90-day guarantee

Best regards,

Aga
Hi Relief team

MyHiRelief からの回答

19時間前

Hi Lucia,

Thank you for taking the time to share your honest experience with Total Relief. We truly appreciate your openness and understand how challenging it can be managing ongoing discomfort associated with neuropathy and fibromyalgia.

While many customers report positive experiences with the product, we also recognize that results may vary from person to person depending on individual conditions, consistency of use, and severity of symptoms. We truly appreciate you giving the product a fair attempt and sharing your experience openly.

We’d love to offer personalized guidance to help you maximize the benefits of the product—sometimes small adjustments can make a big difference.

Your feedback is valuable to us and helps us continue improving both customer expectations and product experience moving forward. Thank you again for your support and for sharing your experience with HiRelief.

Our support team has already reached out via email to provide you with tailored guidance to achieve results.

We truly appreciate you bringing this to our attention and the opportunity to make this right.

Best regards,

Aga
Hi Relief Team

MyHiRelief からの回答

1日前

Hi Eduardo!

Thank you for sharing your feedback and concerns. We understand how frustrating it can feel when the final order amount appears different from what was initially expected during checkout.

I completely understand how that could seem confusing. I want to clarify exactly how this promotion works.

Here’s the breakdown.

· Regular price per jar: $69.95
· Bundle: 6 jars for $220.18 total, handling fee included, tax not included
· Effective price per jar: $34.95

This means that the $34.95 per jar reflects the discounted cost when spread across the entire bundle. When you take advantage of the Buy 3, Get 3 offer, it’s essentially structured so the discount is applied to the full bundle, which is why checkout shows a single total of $220.18 rather than $69.95 x 3 for 3 jars.

There’s no extra charge or hidden charge —you’re getting 6 jars at less than half the original price, which is the actual benefit of the promotion.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed. You can also send an email directly to me at aga@nw-project.com. I will personally assist you on this.

We're ready to help as soon as we have that!

Best regards,

Aga
Hi Relief Team

MyHiRelief からの回答

1日前

Hi Billie!

Thank you for sharing your concerns and experience. We understand how frustrating and stressful this situation must have felt, especially when you believed the order process had not been completed and later saw the charge reflected on your account.

We also want to clarify that our support team remains active and available through email support channels, and we would appreciate the opportunity to review your account directly to confirm the order status, billing activity, and any applicable subscription settings.

I want to clarify exactly how this promotion works.

The “Buy 3, Get 3 Free” offer is based on the total bundle price.

Here’s the breakdown.

· Regular price per jar: $69.95
· Bundle: 6 jars for $220.18 total, handling fee included, tax not included
· Effective price per jar: $34.95

This means that the $34.95 per jar reflects the discounted cost when spread across the entire bundle. When you take advantage of the Buy 3, Get 3 offer, it’s essentially structured so the discount is applied to the full bundle, which is why checkout shows a single total of $220.18 rather than $69.95 x 3 for 3 jars.

There’s no extra charge or hidden charge —you’re getting 6 jars at less than half the original price, which is the actual benefit of the promotion.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed. You can also send an email directly to me at aga@nw-project.com. I will personally assist you on this.

We're ready to help as soon as we have that!

Best regards,

Aga
Hi Relief Team