Mylittleessentials レビュー 

Mylittleessentials からの回答

2026年10月23日

Hi Whitney,

Thank you so much for your lovely five-star review! We’re delighted that ordering was easy, delivery was quick, and you think your purchase is absolutely adorable.

As a small, family-run business, it means the world when someone takes the time to share their happy experience. Thank you for supporting our family business, we’d love to welcome you back again!

Warm regards,
Siobhan :)
My Little Essentials

Mylittleessentials からの回答

2026年10月21日

Hi Bilal,

We’re sorry you’re unhappy with your experience and would like to clarify our support arrangements.

Our Contact Us page, clearly listed on our website, provides our support email, info@mylittleessentials.com, and explains that our customer service hours are 9am–5pm, Monday to Friday. We aim to respond within 24 hours.

We’re a small, family-run business with a smaller support team than a large corporation, but we take responding promptly seriously. Our records show that we replied to your email within that timeframe. If there is another email you haven’t received a response to, please let us know so we can check—we’re sorry if anything has been missed.

Our social media channels are managed separately and aren’t monitored as a customer service inbox. Email or the Contact Us page is the best way to reach the team about your order.

We don’t feel this review reflects the response time provided, but we recognise that prompt replies are only part of good customer service. If you’re unhappy with the resolution offered, please reply to our email explaining what remains unresolved, and we’ll be happy to review it.

Kind regards,
Siobhan
My Little Essentials

Mylittleessentials からの回答

2026年10月21日

Thank you so much for your lovely review Mel!
It’s wonderful to hear you’re enjoying shopping for your first grandbaby, what an exciting time for your family! We’re delighted everything arrived in great condition and that the teddy socks were a lovely surprise.

As a small, family-run business, positive feedback like yours means so much to us. People often think to leave a review when something has gone wrong, so we especially appreciate you taking the time to share a happy experience. We don’t run campaigns to encourage positive reviews, and we value honest feedback, good or bad.

Thank you again for shopping with us and including us in such a special chapter. We’d love to welcome you back as you find more little treats for your grandbaby!

Warm regards,
Siobhan :)
My Little Essentials

Mylittleessentials からの回答

2026年10月17日

Hi Nikki,

Thank you for taking the time to leave your feedback. We’re genuinely sorry that the Baby Nest didn’t meet your expectations.

We are a small, family-run business, and during a wider restructuring of our fulfilment network, some orders have temporarily been shipped directly from our manufacturing partners overseas.

We completely understand why this may have been unexpected, and we’re working towards bringing more stock into our own fulfilment locations as that transition progresses.

When you contacted us, we asked for photographs so we could properly review the concerns you raised around the filling, stitching and overall finish. After reviewing those photographs, we weren’t able to identify a manufacturing defect, although we absolutely understood that you were unhappy with the feel and quality of the product.

We first offered a partial refund as a goodwill gesture, and when you told us you would prefer to return the item, we provided our UK return address and confirmed that we would accept it back for a refund.

Because our assessment did not identify the item as faulty, the return was treated as an unwanted-item return, which is why return postage remained the customer’s responsibility under our policy.

That said, we’re sorry the product wasn’t right for you. Feedback like this is taken seriously, particularly while we are reviewing our products, packaging and fulfilment arrangements, and we appreciate you giving us the opportunity to look into it.

Warm regards,
Siobhan
My Little Essentials

Mylittleessentials からの回答

2026年10月17日

Hi Rob,

Thank you for taking the time to leave your feedback. We’re genuinely sorry that the items you received didn’t meet your expectations.

We are a small, family-run business, and we’re currently going through a wider transition with our fulfilment network. During that process, some orders have temporarily been fulfilled directly by our manufacturing partners while we wait for local bulk stock to arrive.

In your case, we had been assured that the products being dispatched during this period were being produced to the same specification and quality standard we had approved.

Unfortunately, we subsequently received a small number of similar concerns about this particular batch, specifically around the finish, presentation and overall quality, and we have already raised those concerns directly with the manufacturer.

When you contacted us, we apologised, acknowledged that the items were not at the standard we expected, and provided you with our UK return address so that you could send them back for a refund.

We completely understand that the experience left you disappointed, but we do want to clarify that the situation was not simply a case of us buying a random product online and marking it up. The issue arose during a temporary fulfilment transition where stock from a manufacturing partner did not meet the standard we had been assured it would.

That doesn’t change the fact that you were unhappy with what you received, and for that we are very sorry.

We appreciate you bringing it to our attention, and feedback like this is exactly why we have been reviewing affected stock and tightening our fulfilment arrangements.

Warm regards,
Siobhan
My Little Essentials

Mylittleessentials からの回答

2026年10月17日

Hi David,

Thank you for taking the time to leave your feedback. We’re genuinely sorry that your order arrived incorrectly and that the experience left you disappointed.

In this case, you ordered the Pebble Pouch Hoodie but received Brown instead. We accepted straight away that this was our error, which had come from a batch issue with one of our manufacturing partners during a wider fulfilment transition.

We initially offered you two options: a 50% refund if you wished to keep the hoodie, or a full refund with your reasonable return postage reimbursed if you preferred to send it back.

When it became clear that arranging a return was causing further frustration, we chose not to put you through any more inconvenience. We processed a 100% full refund with no requirement to return the item, meaning you were able to keep, donate or pass it on as you wished.

We absolutely understand why receiving the wrong colour in the first place was frustrating. However, we did acknowledge the mistake, offer a full resolution, and ultimately refunded the entire order without requiring a return.

We’re a small, family-run business and we’re continuing to improve our manufacturing, fulfilment and quality-control processes as we grow. When something goes wrong, our priority is to take responsibility and put it right as fairly as we can.

Warm regards,
Siobhan
My Little Essentials

Mylittleessentials からの回答

2026年10月17日

Hi Danielle,

Thank you for taking the time to leave your feedback. We’re genuinely sorry that the Pouch Hoodie didn’t meet your expectations.

We’re a small, family-run business, and we do take concerns like this seriously.

When you contacted us, you explained that you were unhappy with the material and felt the item was not representative of what you expected from the listing.

Rather than dismissing that, we asked you to send us clear photographs of the garment so that we could properly review the material, construction and overall finish, and investigate whether there was an issue with the specific item or batch you received
.
We’re also currently going through a wider transition with our manufacturing and fulfilment arrangements, so feedback like this is important to us and is reviewed with our manufacturing partners where appropriate.

We’re sorry that the item left you disappointed, but we did want the opportunity to assess the actual product you received properly before reaching a conclusion.

Warm regards,
Siobhan
My Little Essentials

Mylittleessentials からの回答

2026年10月17日

Hi Kerry-Ann,

Thank you for taking the time to leave your feedback. We’re genuinely sorry that you were disappointed with your order.

We do want to clarify one important point, as we don’t believe it’s fair to describe our product as simply being the same item sold on Temu at a lower price.

Our baby loungers are produced for us through our own manufacturing arrangements to our specification, and they are not simply purchased from Temu and resold.

Similar-looking products are widely available online, but appearance alone does not mean they are made to the same materials, filling, construction or quality standard.

Our Baby Lounger is also one of our best-selling products, and thousands of customers use and enjoy them every day.

When you contacted us, we did not refuse a return. We provided you with our UK return address and explained that, under our returns policy, return postage for an unwanted item is the customer’s responsibility.

We also explained that the loungers are vacuum-packed for transit and can initially appear flatter when first opened, which is why we recommend allowing up to 48 hours for them to fully expand and settle.

We’re a small, family-run business and we completely appreciate that not every product will be right for every customer. However, we always try to deal with concerns fairly and transparently, and we were happy to accept the item back for a refund.

Warm regards,
Siobhan
My Little Essentials

Mylittleessentials からの回答

2026年8月14日

Hi Jodi,

We’re genuinely sorry to read that you feel this way, particularly as we have been trying to resolve the situation with you directly.

To clarify the timeline, your order was processed on 20th July, the next business day after it was placed, and was delivered on 28th July, six working days later. Our standard processing period is 1–3 business days.

We appreciate that you specifically selected Priority Delivery because you needed the item for a particular occasion. Although the overall order was delivered within our published fulfilment timeframe, we understood that the Priority Delivery service had not met the expectation you had when selecting it. For that reason, we refunded the Priority Delivery charge in full as a gesture of goodwill.

When you subsequently advised that you no longer required the item, we confirmed that you were still welcome to return it for a refund in accordance with our standard Returns Policy. Under that policy, the cost of returning an unwanted item is the responsibility of the customer.

We’re sorry if our previous communication came across as simply quoting policies rather than trying to help; that certainly wasn’t our intention. As a small, family-run business, customer experience is incredibly important to us, which is why we refunded the Priority Delivery charge when you raised your concerns.

We completely understand your disappointment that the item arrived after the date you needed it, and we’re sorry that this meant the order was no longer useful to you.

We remain more than happy to assist with the return and will process the product refund once it is received back with us.

Warm regards,
Siobhan
My Little Essentials

Mylittleessentials からの回答

2026年6月8日

Hi Hannah,

We're sorry to hear about your disappointment. As a small family-run business, we take great pride in our customer service and always do our best to resolve any issues as quickly and efficiently as possible.

Unfortunately, the delivery process is handled by a third-party courier and is therefore outside of our direct control. However, we completely understand how frustrating it can be when an order does not arrive as expected.

I have replied to your message and have taken the appropriate steps to resolve the matter. If there is anything further we can do to help, please don't hesitate to get in touch.

Kind regards,
Siobhan - My Little Essentials