Unacceptable delays, zero communication, and holding money hostage Review: I purchased a digital camera from Lola Camera back in July, and after waiting nearly four months, I have still received n... ãã£ãšèŠã
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Very very high pressure selling. My sister was pressured and crumbled spending 2k us dollars, I tried to stop her but she was influenced by the slick salesman. I bought one very expensive item for tig... ãã£ãšèŠã
LOLA is a great company. They have helped me educate my teen daughter on what natural products should go into a womenâs body. She has educated herself and has been very happy with using a natural cott... ãã£ãšèŠã
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I love Lola! When my husband and I cut chemicals and fragrances out of our home a few years ago, I knew my feminine products needed an upgrade. I love how simple and discreet the packaging is-- a big... ãã£ãšèŠã
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LOLA offers all-natural cotton tampons in a customizable subscription that delivers directly to your door. Customers pick their mix of light, regular, and super tampons, frequency of delivery, and number of boxes, and never have to worry about running out of tampons ever again. LOLA tampons are 100% cotton with no added synthetics, fragrance, or dyes. LOLA tampons are never treated with harsh chemicals.
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10003, New York, ç±³åœ
- help@mylola.com
- mylola.com
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Great brand and cheap!!!
I love This brand and the cheap price point. I never Have to remember to buy tampons!! I can Even skip some months because of how many they send you!! Sometimes the applicators get a little stuck but truthfully a great ORGANIC product.
2020幎9æ21æ¥
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LOLA ããã®åç
Hi Victoria,
Thank you so much for your support! Weâre thrilled youâre just as excited as we are. Itâs always been our goal to provide as many women as possible with access to high-quality feminine care products.
Feel free to reach out to us at help@mylola.com if we can be of any assistance in the future!
Best,
Raven
LOLA customer team
I love Lola
I love all of the Lola products, I feel better knowing exactly what these products are made of and what is being used in and on my body!
2020幎9æ21æ¥
èªçºçãªã¬ãã¥ãŒ
LOLA ããã®åç
Hi Jasmin,
Thanks so much for taking the time to share your feedback. We, too, care a great deal about using a natural product that we trust and having one less thing to worry about every month. We're so glad to hear that you're loving your LOLA products, and are so glad you're part of our community!
Best,
Audra
LOLA customer team
Overall A Dream Company
Lolas tampons were wonderful and I used them consistently for years and was very pleased. I loved there easy monthly deliveries making getting my period supplies a lot easier. I also loved the fact I could trust this company and knew their products were safe. Overall, this is a wonderful company with a great team!
2020幎9æ21æ¥
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LOLA ããã®åç
Hi Cam,
Thanks so much for sharing your feedback with our team. We, too, care a great deal about using a natural product that we trust and having one less thing to worry about every month. We're so glad to hear that you're loving your LOLA tampons, and are so glad you're part of our community!
If you ever have any questions or concerns reach out to us at help@mylola.com if we can be of any assistance in the future!
Best,
Audra
LOLA customer team
I absolutely love Lola and recommend itâŠ
I absolutely love Lola and recommend it to every woman I know. I was using a different company for organic tampons and they were way more expensive for no reason. Switched to Lola and have not looked back since.
2020幎9æ21æ¥
èªçºçãªã¬ãã¥ãŒ
LOLA ããã®åç
Hi Veronica,
Thanks so much for sharing your feedback. We, too, care a great deal about using a natural product that we trust and having one less thing to worry about every month. We're so glad to hear that you're loving your LOLA tampons, and are so glad you're part of our community!
Feel free to reach out to us at help@mylola.com if we can be of any assistance in the future!
Best,
Audra
LOLA customer team
A loyal customer
Absolutely love the products and the site
The tampons are great I havenât used anything else in years
The condoms however, perhaps I had a faulty batch over half of a box broke immediately
2020幎9æ21æ¥
èªçºçãªã¬ãã¥ãŒ
LOLA ããã®åç
Hi Lee,
Thank you so much for sharing your candid feedback with our team. Iâm so sorry about the issue you had with our condoms!
We really appreciate you letting us know so that we can relay this information to our suppliers and make sure this doesnât happen again.
As a customer-first business, this kind of insight helps us make sure we are providing our customers with services that best fit their needs. Any additional feedback you can provide us would be greatly appreciated!
Our team does have a few follow-up questions for you, specifically with respect to your experience with our Condoms. We would so appreciate any further insight into this situation, as we take product complaints very seriously. With this in mind, please reach out to us over email (at help@mylola.com) and we will follow up as soon as we can.
Again, thank you so much for sharing your concerns with us. We look forward to hearing from you soon.
Best,
Raven
LOLA Customer Team
Wonderful!!
Great products & super helpful customer service! Love the auto subscriptions! No more running to the store for surprise spotting or if I run out.
2020幎9æ21æ¥
èªçºçãªã¬ãã¥ãŒ
LOLA ããã®åç
Hi Meagan,
Thank you for the sweet note to our team. We love hearing from our customers. I am so glad to hear that the products and service are working well for you. We're grateful you're a part of our community!
Don't hesitate to reach out to our team at help@mylola.com if you need help with anything in the future!
Best,
Raven
LOLA customer team
I really want to like the tampons and IâŠ
I really want to like the tampons and I keep using them because I feel like they are healthier than regular tampons, but I've had issues with them. Sometimes the cotton part doesn't come out when I fully press the applicator. About 5-10 percent of the time, I take the applicator out and the tampon comes with it. I've been using tampons my whole life and I'm almost 40, this is not user error...and I'm not doing anything differently when the tampon does come out. The second problem is: If my flow isn't heavy and the tampon is not saturated and still a little dry in some areas (fyi, I always use appropriate absorbency but it's not always completely predictable, and sometimes flow can be intermittent), then the cotton rips and small pieces of cotton stay inside of me. I figure this is not healthy at all and could possibly lead to infection, so I have to get the pieces out, and it's just not something I want to have to do. Again, I've been using tampons for about 27 years, and I've never had this happen with other tampons. I should just stop using them, but I keep hoping it will stop happening because I don't want to go back to the toxic kind.
2020幎9æ21æ¥
èªçºçãªã¬ãã¥ãŒ
LOLA ããã®åç
Hi Kal,
Thank you for taking the time to share your recent experience with our team.
As a customer-first business, this kind of insight helps us make sure we are providing our customers with services that best fit their needs. Any additional feedback you can provide us would be greatly appreciated!
Our team does have a few follow-up questions for you, specifically with respect to your experience with our products. We would so appreciate any further insight into this situation, as we take product complaints very seriously. With this in mind, please reach out to us over email (at help@mylola.com) and we will follow up as soon as we can.
Again, thank you so much for sharing your concerns with us. We look forward to hearing from you soon.
Best,
Annie
LOLA Customer Team
Great service made better with period cup option
When I used LOLA, I thought it was pretty great! Subscriptions are easy to create and update, and once you have them set up you can just sit back and have all of the period products you need. The next thing I think you should off is a period cup! With subscriptions available to sign up to get a new one about every two years - with a reminder 15 days or so before the order is final.
2020幎9æ21æ¥
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LOLA ããã®åç
Hi Carolyn,
Thank you for passing along the sweet note. We love to hear about our customer's experience. I am so glad to hear that the products and services are working well for you. We're grateful you're a part of our community!
That said, while we donât currently offer a menstrual cup, we are always looking to introduce new products and features to our lineup in the future.
Make sure you're signed up for our email list, so you can stay looped in on new product launches!
Best,
Raven
LOLA customer team
Inconsistent shipping - very unhappy with service
I've subscribed to receive monthly shipments for several years now. While I love the convenience and high-quality products, shipping has been extremely inconsistent this year. There was a 6-month period of time when I didn't receive a single shipment, and no one contacted me to say my orders wouldn't arrive or were delayed. I finally received a single shipment after I wrote to complain, but have yet to receive the next. Very unhappy with the experience and customer service.
2020幎9æ21æ¥
èªçºçãªã¬ãã¥ãŒ
LOLA ããã®åç
Hi MA,
Thank you for reaching out and sharing your candid experience with us. I am so sorry to hear about your experience with our product and team.
I took a look at our systems and am not able to locate your account. That said, we always want to help our customers. With this in mind, if you haven't already please reach out to us over email and we'll be more than happy to assist.
Again, thank you so much for reaching out and sharing your concerns with us. We look forward to hearing from you soon with any additional feedback you can provide!
Best,
Raven
LOLA Customer Team
Love Lola
Love Lola. Having it delivered to my door is literally the best. And the organic products have changed my life
2020幎9æ21æ¥
èªçºçãªã¬ãã¥ãŒ
LOLA ããã®åç
Hi Emily,
We're so glad to have you in the LOLA community and are thrilled to hear that you've had such a great experience. Our Customer Team is always here to assist you when you need us!
Best,
Alixe
LOLA customer team
The best
The best! Incredible product, incredible service. Can't believe I historically bought my tampons (and condoms!) any other way.
2020幎9æ21æ¥
èªçºçãªã¬ãã¥ãŒ
LOLA ããã®åç
Hi KK,
Thanks so much for taking the time to provide your feedback. We're so glad to hear that you share our enthusiasm for our service and product!
We're so glad to have you in the LOLA community, and are thrilled to hear that you've had such a great experience. Our Customer Team is always here to assist you when you need us!
Best,
Annie
LOLA customer team
Love the concept, but larger âsizesâ leak
I love that Lola makes tampons without additives. I love how easy it is to update subscriptions, and I love having a subscription, especially since I will continue sheltering in place and only going out for essentials. The problem is the absorbency of the super & super+ tampons. They leak when only half full. At that frustrating rate, you might as well use a smaller size.
2020幎9æ21æ¥
èªçºçãªã¬ãã¥ãŒ
LOLA ããã®åç
Hi Leafgirl,
Thank you so much for sharing your candid feedback with our tea! I am so sorry to hear about your experience with our Super and Super+ absorbency tampons.
As a customer-first business, we really appreciate you alerting us of this issue so that we can escalate this immediately to our product team and manufacturing partners to make sure this doesnât happen again.
I completely understand your hesitancy to continue using LOLA. If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades.
I took a look at our systems and am not able to locate your account. That said, we always want to help our customers. With this in mind, please reach out to us over email (at help@mylola.com) and we'll be more than happy to assist.
Again, thank you so much for reaching out and sharing your concerns with us. We look forward to hearing from you soon with any additional feedback you can provide!
Best,
Raven
LOLA Customer Team
I love this company
I love this company. I love being able to customize my box of tampons so I donât end up with a bunch of certain ones that Iâll never use. So easy having it delivered to my door each month. Love it and the cute packaging and colors.
2020幎9æ20æ¥
èªçºçãªã¬ãã¥ãŒ
LOLA ããã®åç
Hi Chelsea,
Thank you for the sweet feedback to our team. We love to hear about our customer's experience. I am so glad to hear that our products and service are a perfect fit. We are so grateful you're a part of our community!
If you have any questions or concerns in the future feel free to reach out to the CX team at help@mylola.com. We'll be happy to help!
Best,
Alixe
LOLA customer team
I love the convenience of the deliveryâŠ
I love the convenience of the delivery and the quality of the product.
2020幎9æ20æ¥
èªçºçãªã¬ãã¥ãŒ
LOLA ããã®åç
Hi Anna,
Thank you so much for your support! Weâre thrilled youâre just as excited as we are. Itâs always been our goal to provide as many women as possible with access to high-quality feminine care products.
Our Customer Team is always here to assist you when you need us!
Best,
Raven
LOLA customer team
Convenient, Organic and Intentional
I appreciate the convenience of having the delivered. I also really value the fact that the products organic and how thought-out the experience is. I can adjust my box of tampons to support my cycle, I like the cleansing wipes to have on hand for the whole month and the thin panty liners for the between days.
2020幎9æ20æ¥
èªçºçãªã¬ãã¥ãŒ
LOLA ããã®åç
Hi Laura,
Thank you so much for your support! Weâre thrilled youâre just as excited as we are. Itâs always been our goal to provide as many women as possible with access to high-quality feminine care products.
That said, feel free to reach out to us at help@mylola.com if we can be of any assistance in the future!
Best,
Kalyn
LOLA customer team
Comforting Service
The LOLA service is always bettering itself. I haven't had any issues--they send reminders to edit monthly delivery orders, they have helpful products releases, they provide positive body image information, they support young girls with educational and first-bleed kits, what's not to like?
2020幎9æ20æ¥
èªçºçãªã¬ãã¥ãŒ
LOLA ããã®åç
Hi Vi,
Thank you for taking the time to share your thoughtful feedback with us!
We too, care a great deal about using a natural product that we trust, and having one less thing to worry about every month. We're so glad to hear that you're loving your LOLA tampons, and are so glad you're part of our community!
Feel free to reach out to us at help@mylola.com if we can be on any assistance in the future!
Best,
Alixe
LOLA customer team
The best!
I used to get cramps from keeping a tampon in for over 3hrs. I would use Tampax sport. I didnât realize how crucial it is to use unscented 100% cotton organic tampons are. I am never going back!
2020幎9æ20æ¥
èªçºçãªã¬ãã¥ãŒ
LOLA ããã®åç
Hi Chelsea,
Thank you for sharing your candid feedback with our team. As a customer-first business, itâs always our priority to provide you with the highest quality products.
We're so glad to have you in the LOLA community and are thrilled to hear that you've had such a great experience. Our Customer Team is always here to assist you when you need us!
Best,
Raven
LOLA customer team
Yes queen!
Lola, sheâs my queen. Iâve been using other brands that always give me a rash. Lola, being 100% cotton, has changed my period. Itâs more manageable and less of a pain.
2020幎9æ20æ¥
èªçºçãªã¬ãã¥ãŒ
LOLA ããã®åç
Hi Kira,
Thank you so much for your support! We are just as excited as we are. Itâs always been our goal to provide as many women as possible with access to high-quality feminine care products!
We're so glad to have you in the LOLA community, and love to hear that you've had such a great experience. Our Customer Team is always here to assist you when you need us. Feel free to reach out at help@mylola.com!
Best,
Alixe
LOLA customer team
I LOVE Lola
I LOVE Lola! Itâs so nice getting good quality items for my high quality girl downstairs. I love that I can skip months when I donât need a new shipment. Itâs so easy and simple. I think I have been using Lola for over a year now. I honestly cannot tell you the last time I had to buy tampons from the store. Just nice and affordable!
2020幎9æ20æ¥
èªçºçãªã¬ãã¥ãŒ
LOLA ããã®åç
Hi Michelle,
Thanks for reaching out and taking the time to submit a review. We're so glad to have you in the LOLA community, and are thrilled to hear that you've had such a great experience thus far. Our Customer Team is always here to assist you when you need us!
Best,
Audra
LOLA customer team
I love Lola
I love Lola! The only problem I have is that I think the applicator is too big. Other than that, they are great!
2020幎9æ20æ¥
èªçºçãªã¬ãã¥ãŒ
LOLA ããã®åç
Hi Jeannie,
Thank you so much for reaching out and sharing your candid and thoughtful feedback with us. I am terribly sorry to hear about the experience you had with our applicator tampons!
As a customer-first business, we really appreciate you alerting us of this experience so that we can relay this information to our manufacturing partners and product team.
That said, I have a few follow-up questions for you, specific to which type of tampon you used previously. The customer team would so appreciate any further insight into this situation, as we take all product complaints seriously. With that in mind, please reach out to us over email (at help@mylola.com) and we will assist you as soon as we can.
If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades.
Again, I apologize on behalf of our team. We look forward to hearing from you soon with any additional information you can provide us with!
Best,
Raven
LOLA customer team
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