I spoke to Sandra, She was very polite, explains things well and was very patient with me. I myriad of questions regarding my set up and the emails I have received and she was able to help me throug... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Nirin was very helpful from start to finish. Responded quickly to my questions and provided clear instructions that helped me find exactly the information I required. The guidance was accurate, easy... もっと見る
I contacted My Money Matters with a query regarding my AVC and Nieran who I spoke to was very helpful and patient and explained clearly what i needed to do and the steps I needed to take- I was please... もっと見る
Excellent Customer Service, in particular a chap called Nirin who was professional, friendly and efficient. He was also very kind which I was grateful for. Above all though he helped me resolve my pr... もっと見る
企業が回答しました
企業情報
当該企業による記述
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
連絡先
First Floor, 5 Fleet Place, EC4M 7RD, London, 英国
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4.9
優良
607件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Increasing my AVC
I tried to access my account to upgrade my AVC but couldn't work out what to do. I 'spoke' to Sandra online who, once I'd verified my DOB and NINO, understood what I was trying to do and took over and updated the records. I received an email this morning advising the update had been approved.
2026年9月8日
my money matters. からの回答
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
my money matters. からの回答
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
assistant was really polite and…
assistant was really polite and friendly, listened and adjusted exactly what was asked.
2026年9月9日
my money matters. からの回答
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Very swift and professional service
Very swift and professional service, within two minutes my query had been resolved satisfactorily.
2026年9月9日
my money matters. からの回答
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Problem swiftly dealt with
Katie was very helpful and knew exactly where I'd gone wrong with my application. She sorted the problem quickly and efficiently.
2026年9月8日
my money matters. からの回答
Thank you so much for this positive review! The team will be delighted to hear your feedback!
Customer Services call
Customer Services call - they were Knowledgeable, listened to what I needed and gave clear and helpful advice.
2026年9月8日
my money matters. からの回答
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
my money matters. からの回答
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very good and helpful service
2026年9月7日
my money matters. からの回答
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Excellent service
Katie listened to my issue and was able to sort it out straight away. Brilliant and friendly service!
2026年9月7日
my money matters. からの回答
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Helpful
Helpful, jargon free responses provided to questions I needed further clarification on.
2026年9月7日
my money matters. からの回答
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Customer Service
Having tried to use the online chat which wasn't answered, I called instead. Spoke to a lady who was extremely helpful and resolved my issue straight away. Great customer service and shows that sometimes a human is better than a machine!
2026年8月28日
my money matters. からの回答
Hi Nicola,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
my money matters. からの回答
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Kelsey was very friendly professional…
Kelsey was very friendly professional and helpful
Thank you
2026年9月4日
my money matters. からの回答
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Really impressed…
I am really impressed with this service. Only recently joined but I’ve been extremely pleased with the service to date and anticipate that they are going to be a genuine help in my retirement planning from the service that is on offer. Kate helped me today and she was great too.
2026年9月3日
my money matters. からの回答
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Good customer experience
Katie, from MMM customer services, was cheerful, warm and friendly and clearly explained how to use the portal and how to calculate the actual cost of the AVC uplift
2026年9月3日
my money matters. からの回答
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Member of staff was very helpful
Member of staff was very helpful. Was on hold for a few minutes before I could speak to anybody.
2026年9月3日
my money matters. からの回答
Thank you so much for this positive review! The team will be delighted to hear your feedback!
Very quick
Very quick, professional service and took the time to make sure I understood the information provided. Great service!
2026年9月3日
my money matters. からの回答
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Great customer service provided by…
Great customer service provided by Nirin, who listened to my query and guided me with efficiency on what to do next. Booked me in for a free My Money Matters 1 to 1 pension review appt
2026年9月3日
my money matters. からの回答
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Sandra was able to resolve my issue…
Sandra was able to resolve my issue quickly and effectively - thank you Sandra!
2026年9月3日
my money matters. からの回答
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
My experience speaking to Nirin today…
My experience speaking to Nirin today was fantastic. He was very knowledgeable and extremely patient especially that I have little to no understanding of money matters. A definite asset to your team
2026年9月2日
my money matters. からの回答
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
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