I spoke to Sandra, She was very polite, explains things well and was very patient with me. I myriad of questions regarding my set up and the emails I have received and she was able to help me throug... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Nirin was very helpful from start to finish. Responded quickly to my questions and provided clear instructions that helped me find exactly the information I required. The guidance was accurate, easy... もっと見る
I contacted My Money Matters with a query regarding my AVC and Nieran who I spoke to was very helpful and patient and explained clearly what i needed to do and the steps I needed to take- I was please... もっと見る
Excellent Customer Service, in particular a chap called Nirin who was professional, friendly and efficient. He was also very kind which I was grateful for. Above all though he helped me resolve my pr... もっと見る
企業が回答しました
企業情報
当該企業による記述
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
連絡先
First Floor, 5 Fleet Place, EC4M 7RD, London, 英国
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4.9
優良
607件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Helpful
Kelsey was extremely helpful, knowledgeable and supportive. Helping to resolve my query and make the amendments that I required. I called the support team as I did not find the amendment screen straight forward to use.
2026年9月2日
my money matters. からの回答
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Great customer service
Great customer service. Very helpful when I was finding it tricky to fill in parts of the AVC form. I received a follow up e-mail to say my form had been updated and submitted.
2026年9月2日
my money matters. からの回答
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
my money matters. からの回答
Thank you so much for this positive review! The team will be delighted to hear your feedback!
Customer service and speedy response
2026年9月2日
my money matters. からの回答
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
A first class service in every way!!
I just wanted to say what a first class service I have received from My Money Matters, this level of efficiency and pleasantness is so rare these days. My call was answered quickly, the lady, Sandra was a pleasure to deal with and my request to amend my A.V.C contributions was sorted there and then, a faultless service in every way!! cannot recommend highly enough, a massive thank you!!
2026年9月2日
my money matters. からの回答
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Great Customer Service
Great customer service.Sandra was really knowledgeable and informative, she helped me navigate the amendments I needed to make to my AVC.
2026年9月1日
my money matters. からの回答
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
my money matters. からの回答
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
my money matters. からの回答
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Lovely friendly and helpful !
2026年9月1日
my money matters. からの回答
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
The experience was a beneficial one
The experience was a beneficial one. It enabled me to make an informed decision as to how to increase my pension contribution. I wish i had taken advantage of the provision earlier
2026年7月30日
my money matters. からの回答
Thank you so much for this positive review! The team will be delighted to hear your feedback!
Money Matters were quick to respond
Money Matters were quick to respond to my request an actioned it promptly and accurately.
2026年8月18日
my money matters. からの回答
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
5* Customer Service
Fantastic customer service from mymoneymatters, Katie dealt with my query promptly and was extremely helpful and efficient.
2026年8月28日
my money matters. からの回答
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
First class service
Katie was so polite and cheerful but also professional and helped resolve my enquiry. An email was sent through within minutes providing all the details I requested. Thank you.
2026年8月28日
my money matters. からの回答
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Very
Very, very useful and helpful. Definitely recommend this to everyone planning their retirement.
2026年8月28日
自発的なレビュー
my money matters. からの回答
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
my money matters. からの回答
Thank you so much for this positive review! The team will be delighted to hear your feedback!
my money matters. からの回答
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
my money matters. からの回答
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
First Class Service
Contacted My Money Matters regarding maximising my AVC contribution. Connected with Sandra who provided excellent assistance and resolved and submitted my amendment with efficiency and no fuss.
2026年8月20日
my money matters. からの回答
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
clear explanation in layman's terms so…
clear explanation in layman's terms so I could understand.
2026年8月25日
my money matters. からの回答
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
IT login problem
I have a bit of a problem with my login account, sent an email to customer service and Katie has been so helpful and sorted it out for me immediately. I am not expecting such efficient customer service. Thank you very much for your help.
2026年8月25日
my money matters. からの回答
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
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