If I could do ZERO stars I would
If I could do ZERO stars I would. This is a scam. DO NOT PURCHASE FROM THEM. Nova Paws/Nova Pads…whatever their real name is. They trick you into extra purchases at checkout. I just wanted a pee pad. I somehow ended up with 5 bottles of a spray I didn’t want. I tried to cancel and the guy offered to reduce it to 1 bottle. I said fine. However, I see the shipping notification and it’s 5 bottles. I contact them again and he says sorry and offers an 80% discount on the sprays. Fine, I accept. The items all arrive in the mail and it’s not even the correct spray. It’s a calming spray that is just freaking lavender scented liquid. They originally had those 5 bottles priced at over $70. They are tiny bottles. INSANE. The pee pad was $50. Also INSANE. But someone recommended it so I thought it must work. LIES. My dog hasn’t used it a single time. BUT WAIT THERE’S MORE! A couple weeks pass and I get notification I’ve been charged $59.99 from the company. Excuse me? I contact them again. I proceed to call my bank to have my card deactivated so this doesn’t continue. I wake up this morning and the company responded to my email about the charge saying it was a monthly membership for the VIP discount I received at the initial purchase along with having first access to promotions they run. Umm…what?? What discount? The pad was 50 freaking dollars. I didn’t sign up for that and that is literally the worst monthly membership known to man. Who in their right mind would say, “Yeah that sounds like a great deal! Sign me up for just losing $60 a month!” Right…
Anyways, don’t ever buy from these scum bag scammers.