MyPay レビュー 

MyPay からの回答

2024年11月26日

Thank you for taking the time to leave us a review! We truly appreciate your feedback. Thanks again, The MyPay Team

MyPay からの回答

2024年11月8日

Hi Bev,

It appears that this review is in relation to a different company, we provide a payroll service to agency workers.

We have received numerous of these over the last few months and believe a vendor called Datman (who have a company called MyPay in Guernsey) is using MyPay Ltd as their reference (we believe if you look at the full reference it normally says Guernsey at the end).

If you would like to contact ourselves, our Customer Service team is aware of this issue and can provide further clarification that this is not ourselves.

Please could I request that you remove this review as it is unrelated to our business and impacts us negatively.

Kind Regards,

MyPay

MyPay からの回答

2024年11月26日

Thank you for taking the time to leave us a review! We truly appreciate your feedback. Thanks again, The MyPay Team

MyPay からの回答

2024年11月26日

Thank you for taking the time to leave us a review! We truly appreciate your feedback. Thanks again, The MyPay Team

MyPay からの回答

2024年8月25日

Hi Charlotte,

I hope you are well.

Firstly, I can confirm we are not the company you are referring to and we have not taken money from your account.

I can confirm we are equally as frustrated by this as we have received a high number of calls concerning this over the last 2 weeks. The transaction relates to a company called Datman (who also have a company called MyPay in Guernsey)

They have recently changed to using MyPay Ltd as their reference (we believe if you look at the full reference it normally says Guernsey at the end of it).

People are not recognising the transaction/ company name and doing an internet search. This is leading people to ourselves a completely unrelated company called MyPay in Cheadle who are a do payroll for contract workers (please see our website and other reviews prior to 2 weeks ago).

I can confirm we would not be able to take money from bank accounts, as we do not know who you are, nor have you provided us with card details etc to do so.

We have notified Datman who say they are working with their payment provider to get this changed ASAP.

They have advised the payments they take tend to be for take away places such as Food Hub as well as some Department Stores (it could be your transaction is related to one of those). If you are unsure I would advise contacting them directly there number is 0333 016 5548.

If you would like to contact ourselves, our Customer Service team is fully aware of this issue and can provide further clarification that this is not ourselves on 0161 428 3993 or myumbrella@mypay.uk.com

Please could I request that you remove this review as it is unrelated to our business and impacts us in a negative way and Trust Pilot will not remove without your consent.

Kind regards
MyPay

MyPay からの回答

2024年8月25日

Hi Owolabi,

Thank you for taking the time out to write a review.

I will pass on your comments to Michelle.

We are really pleased that you are enjoying your experience with MyPay.

We look forward to supporting you throughout your contracting journey.

Kind regards,
MyPay Team

MyPay からの回答

2024年8月25日

Thank you for taking the time out to write a review.

We are really pleased that you are enjoying your experience with MyPay.

We look forward to supporting you throughout your contracting journey.

Kind regards,
MyPay Team

MyPay からの回答

2024年8月25日

Hi Ailee,

Thank you for taking the time out to write a review.

I will pass on your comments to Michelle.

We are really pleased that you are enjoying your experience with MyPay.

We look forward to supporting you throughout your contracting journey.

Kind regards,
MyPay Team

MyPay からの回答

2024年8月19日

Hi Ginny,

Thank you for taking the time out to write this review. We really appreciate it.

Over the past week we have been inundated with queries regarding payments being taken from bank accounts. As you have correctly stated this is not ourselves, it is a company called MyPay limited who are part of Datman Group.

We MyPay Ltd (based in Manchester) are a payroll company and we do not have the facility to take money out of individual’s bank accounts.

We have been made aware that purchases made through some take away outlets come up on bank statements as Mypay which has caused this confusion and created queries.

If you have recently ordered a take away the transaction will most likely relate to that. I would advise anyone reading this to call Mypay Limited, part of Datman Group on 03330 165548.

Kind regards,

MyPay Limited

MyPay からの回答

2024年8月25日

Hi Lorraine,

I hope you are well.

Firstly, thank you for taking the time to read through.

As you say the transaction relates to a company called Datman (who also have a company called MyPay in Guernsey)

They have recently changed to using MyPay Ltd as their reference (we believe if you look at the full reference it normally says Guernsey at the end of it).

People are not recognising the transaction/ company name and doing an internet search. This is leading people to ourselves a completely unrelated company called MyPay in Cheadle who are a do payroll for contract workers (please see our website and other reviews prior to 2 weeks ago).

I can confirm we would not be able to take money from bank accounts, as we do not know who you are, nor have you provided us with card details etc to do so.

We have notified Datman who say they are working with their payment provider to get this changed ASAP.

They have advised the payments they take tend to be for take away places such as Food Hub as well as some Department Stores (it could be your transaction is related to one of those). If you are unsure I would advise contacting them directly there number is 0333 016 5548.

Kind regards
MyPay

MyPay からの回答

2024年8月7日

Hi Marge,

Thank you for taking the time to write this review. We really appreciate this and you are correct we believe a vendor is using MyPay Ltd as their reference and then an internet search is leading people to ourselves.

MyPay as you can see from our website is a payroll company for contract workers, in other words we pay people for work they do for recruitment agencies and therefore our systems are set up to pay money to people not deduct money.

Whilst we have absolutely no connections with this company, an internal investigation and from conversations that in most instances it is a company called Datman that trade using the reference MyPay in Guernsey, they handle card payments for businesses (we believe a lot are take aways).

Kind Regards
The MyPay Team

MyPay からの回答

2024年8月6日 に更新

Hello,

Thank you for taking the time to write this review.

Yes that is correct. We have received numerous of these contacts over the last couple of weeks and we believe a vendor is using MyPay Ltd as their reference and then an internet search is leading people to ourselves.

MyPay as you can see from our website is a payroll company for contract workers, in other words we pay people for work they do for recruitment agencies and therefore our systems are set up to pay money to people not deduct money.

Whilst we have absolutely no connections with this company, an internal investigation and from conversations that in most instances it is a company called Datman that trade using the reference MyPay in Guernsey, they handle card payments for businesses (we believe a lot are take aways).

Kind regards,
MyPay Team

MyPay からの回答

2024年8月5日

Hi Vincent,

Thanks for taking the time out to write this review.

We take great pride in our service at MyPay. We will be sure to pass on your feedback to Michelle.

Kind regards,
MyPay Team

MyPay からの回答

2024年8月5日

Hi Louisa,

Thank you for taking the time to write this review.

Yes that is correct. We have received numerous of these contacts over the last couple of weeks and we believe a vendor is using MyPay Ltd as their reference and then an internet search is leading people to ourselves.

MyPay as you can see from our website is a payroll company for contract workers, in other words we pay people for work they do for recruitment agencies and therefore our systems are set up to pay money to people not deduct money.

Whilst we have absolutely no connections with this company, an internal investigation and from conversations that in most instances it is a company called Datman that trade using the reference MyPay in Guernsey, they handle card payments for businesses (we believe a lot are take aways).

Kind regards,
MyPay Team

MyPay からの回答

2024年7月29日 に更新

Hi Catherine,

Thank you for taking the time out to write this review. We really appreciate it.

Over the past week we have been inundated with queries regarding payments being taken from bank accounts. As you have correctly stated this is not ourselves, it is a company called MyPay limited who are part of Datman Group.

We MyPay Ltd (based in Manchester) are a payroll company and we do not have the facility to take money out of individual’s bank accounts.

We have been made aware that purchases made through some take away outlets come up on bank statements as Mypay which has caused this confusion and created queries.

If you have recently ordered a take away the transaction will most likely relate to that. I would advise anyone reading this to call Mypay Limited, part of Datman Group on 03330 165548.

Kind regards,

MyPay Limited

MyPay からの回答

2024年7月24日

Good Evening,

I can confirm we are not the company you are referring to and we have not taken money from your account.

We have received numerous of these over the last week and believe a vendor called Datman (who have a company called MyPay in Guernsey) is using MyPay Ltd as their reference (we believe if you look at the full reference it normally says Guernsey at the end).

People are not recognising the transaction/ company name and doing an internet search. This is leading people to ourselves a completely called MyPay in Cheadle who are a completely unrelated company that does payroll for contract workers (please see our website and other reviews).

I can confirm we would not be able to take money from bank accounts, as we do not know you, nor have you provided us with card details etc to do so.

We have notified Datman who say they are working with their payment provider to get this changed. They have advised the payments they take tend to be for take away places such as Food Hub as well as some Department Stores (it could be your transaction is related to one of those).

If you would like to contact ourselves, our Customer Service team is aware of this issue and can provide further clarification that this is not ourselves.

Please could I request that you remove this review as it is unrelated to our business and impacts it negatively.

Kind regards
MyPay

MyPay からの回答

2024年8月5日

Hi Ethan,

Thank you for taking the time to write this review.

We are happy to hear that you're enjoying using MyPay as your Umbrella Company. We do take great pride in our team and we will be sure to pass on this feedback to Michelle.

Kind regards,
MyPay Team

MyPay からの回答

2024年8月5日

Hi Jermaine,

Thanks for taking the time out to write this review.

We take great pride in our service at MyPay and we are really happy that you're enjoying our service.

We will be sure to pass on this feedback to Stephen.

Kind regards,
MyPay Team

MyPay からの回答

2024年4月29日

Hi Mary,

Thank you for taking the time out to write a lovely review.

It was a pleasure to speak to you on Friday and assist with your query. We are really pleased that you are enjoying your experience with MyPay.

We look forward to supporting you throughout your contracting journey.

Kind regards,
MyPay Team

MyPay からの回答

2024年4月29日

Hi Jacqueline,

Thank you for the feedback.

It's a pleasure to have you as a customer of MyPay.

Kind regards,
MyPay Team