My virtual Mastercard is being declined everywhere I try to use it. When I tried to check the card details I got the following error: Err-4012: We apologize. We have identified an error on our side. P... もっと見る
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My virtual Mastercard is being declined everywhere I try to use it. When I tried to check the card details I got the following error: Err-4012: We apologize. We have identified an error on our side. P... もっと見る
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My prepaid card from myprepaidcenter is activated but consistently declined (including for example at Amazon). The purchase attempts have been well within the card balance. I see that there seem to... もっと見る
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I was given 4 of this gift cards from my employer as bonuses. I tried to use them several times online (as you have to pay $3 per card to have them converted to actual physical cards) to say they wer... もっと見る
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This card is a promotional item through my company for redeeming rewards. I've had the card almost a year and its been fine for the most part. But recently I noticed some charges from Temu that I didn... もっと見る
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Cardholder destination for managing American Express, Discover, MasterCard and Visa prepaid cards from InteliSpend Prepaid Solutions for employee recognition, sales incentives, business gifts, corporate expense management, corporate wellness incentives...
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ネガティブなレビューの 100%に回答しています
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I got a 250$ voucher from my company on October. I wanted to use it for December holidays and turns out that it was not working. I complained at the website and nothing happened. I wrote a review here and atleast I got a response and my card was retrieved. But turns out that instead of 250$ they only gave me 70$. I am very disappointed with this service and demand immediate resolution of this. My case number is CS18833864. If this is not resolved immediately i will go to fairwork and my HR and ensure this company is never used again.

My Prepaid Center からの回答
Im unable to use, i hace 3 cards, 2 by 10 and one by 5, ando suddenly cant use it,Even Amazon not working!

My Prepaid Center からの回答
I received a link to a virtual card for the recent Facebook Settlement. Like everyone else, I can't use the virtual card online at all. When I activated thd card, I was directed to download MyCardWallet. The virtual card was added to the wallet and initially it allowed me to load $25 onto my 7-11 app. After that, the MyCardWallet app crashed and when I re-opened it, the gift card was not there. I then went to MyPrepaidCenter, logged in and added the activated card there. I had a balance left of $10.71, which was correct. No matter what site or mobile wallet I go to, the card is declined. I am not entering the numbers incorrectly, or using the wrong address, or going over the balance on the card. It just won't let me use it anywhere. Also, there is no place on the myprepaidcenter website to enter an address. There was on the MyCardWallet though when I activated the card. There is nothing to click on to add the card to Google Wallet as the email states. Again, there was a link to add the card to Google wallet on MyCardWallet. The MyPrepaidCenter website is useless. You can't add or verify your address. You can't choose to add it to Google Wallet as they advertise. The way they want you to contact Customer service is via mail. No email address or phone number for customer service. There is a number for lost or stolen cards that sometimes gets you to an operator that drops your call. This company needs to let people access their funds and stop ignoring their horrible service.
UPDATE: SO AFTER LEAVING THIS REVIEW, I SUDDENLY CAN'T LOGIN TO MYPREPAIDCENTER. I REQUESTED TO UPDATE MY PASSWORD BUT STILL CAN'T LOGIN. LEAVING A NEGATIVE REVIEW DOES NOT GIVE THEM THE RIGHT TO DENY ACCESS TO AN ACCOUNT OR THE FUNDS THAT ARE MINE. I SMELL A CLASS ACTION LAWSUIT STARTING AGAINST MYPREPAIDCENTER. LET'S JUST HOPE THEY DON'T TRY TO PAY PEOPLE WITH THEIR OWN USELESS VIRTUAL CARDS. ALSO, NOTICE ON THEIR RESPONSE THEY STATED THAT AN EMAIL REQUESTING INFORMATION WAS SENT FROM AN ADDRESS BEGINNING WITH "NOREPLY****". THIS OBVIOUSLY MAKES IT IMPOSSIBLE TO REPLY BY EMAIL. ONCE AGAIN, I CALLED USUNG THE NUMBER IN THEIR REPLY AND ONCE I GOT THROUGH I WAS PLACED ON AN AUTOMATED HOLD AND GUESS WHAT HAPPENED? YEP, THAT'S RIGHT, THE CALL WAS ONCE AGAIN DROPPED. THEY JUST DO NOT WANT ANYONE GETTING IN CONTACT WITH THEM. THEY WILL THEN LEAVE RESPONSES ON THE NEGATIVE FEEDBACK STATING THEY TRIED CONTACTING BUT HAVE NOT RECEIVED A RESPONSE. HOW ARE THEY STILL IN BUSINESS!?! MY NEXT STEP IS REPORTING THEM WITH THE BBB AND THE FTC. POSSIBLY EVEN THEIR CORPORATE OFFICE LOCAL LAW ENFORCEMEBT FINANCIAL CRIMES DIVISION. I ENCOURAGE OTHERS TO DO THE SAME. NOTHING WILL HAPPEN TO THESE PREDATORS IF PEOPLE DON'T TAKE ACTION. THE QUIET MOUTH DOES NOT GET FED. FORCE SOME ACCOUNTABILITY ON THIS SCAM COMPANY AND DEMAND CUSTOMER SERVICE INSTEAD OF THE SMOKE AND MIRROR LIES THEY RESPOND WITH.

My Prepaid Center からの回答
I purchased a Google Play subscription. The free trial works, but when the following week arrives, the card doesn't work even though it's valid for 6 months. Some cards are now showing as having incorrect information. And what's worse, they don't even have an email address to contact support.

My Prepaid Center からの回答
Like everyone else in the comments. My daughter was given a $50 gift card. Of course it doesn’t work, you go onto their website and nothing works, you contact their customer service and they don’t respond. Absolute shambles.

My Prepaid Center からの回答
I purchased a Google Play subscription. The free trial works, but when the following week arrives, the card doesn't work even though it's valid for 6 months. Some cards are now showing as having incorrect information. And what's worse, they don't even have an email address to contact support.

My Prepaid Center からの回答
I got a reward by getting a $40 card ,I've tried to register to use and it won't accept? I've emailed 3 times with no reply ..
Appalling and see im far from only person

My Prepaid Center からの回答
My cards were getting declined, so I called customer support, who asked for a bunch of info about me and the source of my cards. Days later, they said they wouldn't release the funds and stole my money.

My Prepaid Center からの回答
Can’t use $50 MasterCard gift card I activated with this website anywhere. It declines no matter what site I use it on, even when trying to purchase something way below the card balance.
Also tried calling but unable to reach their support.

My Prepaid Center からの回答
Not able to make payment from this card at all. Tried to use it on multiple platforms but everywhere it is getting declined, it looks like a fraud.

My Prepaid Center からの回答
I've been trying for almost a whole day and I keep getting error "We were unable to process your information. Please try again" then I contact their support still haven't heard anything back.

My Prepaid Center からの回答
Me dieron una tarjeta visa por el acuerdo de pago de Facebook y no la he podido utilizar en ningún comercio la reciben todos los rechazan asocie mi tarjeta a Google pay y Google wallet pero no deja me comunico al chat de asistencia de Google y me dicen que el banco debe permitirme asociar la tarjeta a Google para realizar pagos sin contacto pero es imposible nadie da respuesta de nada

My Prepaid Center からの回答
I had an issue with my virtual card and I need assistance from 'Myprepaid Center'. The problem is that there is no email address that I could get hold on and the call center doesn't really help. Basically it's like the other receiving end doesn't exist! By writing this review, hoping to get the attention and the help I need.

My Prepaid Center からの回答
Could not give less than one star. Got 50$ mastercard reward card unable to use anywhere. Just like everyone else here cannot use it.

My Prepaid Center からの回答
absolute trash, a product i purchased ended up being recalled and i was issued a prepaid card as compensation. activated it according to the instructions and attempted to use it, payment was declined, i called customer service and they stated my card was blocked for “security risk”, ive been on and off customer service and every time they tell me im going to be sent an email with a new card, never received an email and still dont have a replacement.

My Prepaid Center からの回答
I have $400 on my prepaid center Mastercard issued as a reward through my employer. It used to work at approved merchants without issue, but now I am getting declined at every merchant. I have confirmed my balance and the purchases I’m trying to make are well-below my balance. There is no way to contact for help except via phone. I’ve held for over an hour trying to reach someone and never get an agent. This is infuriating and clearly this company is a complete scam!!!
UPDATE- got an agent after holding for 70 minutes. He assured it would be fixed in 24 hours. I waited and tried again - DECLINED. Called the help number again, stayed on hold for 60 minutes, and it disconnected me. This company should be investigated and legal action should be taken.

My Prepaid Center からの回答
I have at least 4 cards that suddenly have no funds on them. The company says they just expired! Id like to know more about the review stating it is illegal for them to keep any funds from a prepaid account.

My Prepaid Center からの回答
Update 15-02-2026
Everything has been resolved and the card is now working. However, I find it quite difficult in practice to find places where the card is accepted or where I can actually spend the balance, which can be frustrating at times.
On the positive side, I found the customer service to be very helpful and friendly. They assisted me well when I reached out.
Update 22-01-2026
Hello Maurice,
I shared my contact details as requested, but since then I have received no further communication or update whatsoever.
At this point, the lack of any response is becoming concerning. It unfortunately starts to feel as if my information was collected without any genuine intention to follow up or resolve my case, which raises serious trust and reliability concerns.
I would appreciate an immediate update on the status of my case and clear confirmation on how and when this will be resolved.
If I do not receive a meaningful response shortly, I will have to reconsider my confidence in your service and take further steps.
———
Hello Lars,
Thank you for sharing your experience. We’re sorry to hear about the difficulties activating your card. To assist you further, please check your email for a message from noreply, as we need to gather some details to resolve this issue. Once we receive your information, we’ll work to ensure your card is properly activated or reissued if necessary.
Regards,
Maurice V.
Myprepaidce
**UPDATE FROM MYPREPAIDCENTER 01/10X/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter
———————
Hello Maurice,
Thank you for your update. Unfortunately, I have not yet received any further communication or update regarding my case since providing my contact information.
Could you please let me know when I can expect to hear from your team? I would really appreciate an update on the status.
Kind regards,
Lars
———-

My Prepaid Center からの回答
Total Scam. There needs to be a class action lawsuit against this company. I got a prepaid card as part of a small settlement, completed all their steps and followed all their directions, but it is declined everywhere. So since I claimed it and can’t cash or spend it, their $1 per month “inactivity fee” eats away at the balance. 100% Intentional fraud.
UPDATE TO REPLY
I only have emails asking for more information and the link brings me back here. Just says I can’t add anything because the post three days old. Nothing to communicate directly with your reply. I won’t publicly post private information, of course.

My Prepaid Center からの回答
Stay away. I lost the envelope with this card in it and opened it 2 days ago. Unfortunately it expired 11 days ago. They say I activated my card in June even tho I just opened the envelope it was in. They said all 244$ was expired. After explaining the situation to them they told me they would only give %50 of the money. Total scams. Upon further research its illegal for a company to take your prepaid funds regardless if the card expired and regardless of their terms and condition. You can file a cfpb complaint. After mentioning that I was awarded 100%

My Prepaid Center からの回答
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