My virtual Mastercard is being declined everywhere I try to use it. When I tried to check the card details I got the following error: Err-4012: We apologize. We have identified an error on our side. P... ãã£ãšèŠã
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My prepaid card from myprepaidcenter is activated but consistently declined (including for example at Amazon). The purchase attempts have been well within the card balance. I see that there seem to... ãã£ãšèŠã
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I was given 4 of this gift cards from my employer as bonuses. I tried to use them several times online (as you have to pay $3 per card to have them converted to actual physical cards) to say they wer... ãã£ãšèŠã
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This card is a promotional item through my company for redeeming rewards. I've had the card almost a year and its been fine for the most part. But recently I noticed some charges from Temu that I didn... ãã£ãšèŠã
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Cardholder destination for managing American Express, Discover, MasterCard and Visa prepaid cards from InteliSpend Prepaid Solutions for employee recognition, sales incentives, business gifts, corporate expense management, corporate wellness incentives...
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0 stars should be given
0 stars should be given. I have a card of 474$. I made a purchase on aliexpress of a 273$ of fiio ft13 headphone. The seller told me later that its out of stock and he is refunding my money. Immediately my money was refunded this company frozen my card. I cant use as they locked it. What kind of company locks a card when u get back your refund? I need my card and money back unlocked.
2026幎9æ11æ¥
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My Prepaid Center ããã®åç
Hi Malcom,
Thank you for sharing your feedback. We're sorry for the frustration and inconvenience this situation has caused with your card and refunded funds. We would like the opportunity to review this matter further and assist you. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can investigate your account and work toward a resolution. We appreciate your cooperation and look forward to assisting you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 09/12/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
My virtual Mastercard is being declinedâŠ
My virtual Mastercard is being declined everywhere I try to use it. When I tried to check the card details I got the following error: Err-4012: We apologize. We have identified an error on our side. Please contact customer service at 833-941-4280. I have called this telephone number multiple times and have waited 90+ minutes everytime and still have not been able to speak with anyone. What a scam!! Thanks for nothing with this prepaid Mastercard Firestone!!!
2026幎9æ9æ¥
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My Prepaid Center ããã®åç
Hi Shawnee,
We're sorry about the experience you've had with your virtual Mastercard and the difficulty reaching support. We would like the opportunity to look into this further and help get this resolved. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can review your concerns and assist you further. We appreciate your time and look forward to helping you.
Regards,
Maurice V.
Myprepaidcenter.com
I cannot login to my account
This card is a promotional item through my company for redeeming rewards. I've had the card almost a year and its been fine for the most part. But recently I noticed some charges from Temu that I didnt make, but I was able to login to my account on Temu and get refunds for all the purchases. I waited a few days to check to see if the refunds posted yet, but now I cannot login to my account The website says it has been down for maint for over a month, so I waited until the scheduled maint was supposed to end, but still cannot login. I tried calling the number on the back of my card to check the balance and it transferred me to a customer service rep, but after being on hold for half an hour I hung up. I would really like to resolve this, but who has the time to be on hold that long to resolve something like this. Calling any number on the website results in a similar wait time. Why is there no option to get an email to get help unless you leave a review?
2026幎9æ8æ¥
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My Prepaid Center ããã®åç
Hello,
Thank you for sharing your experience. We have read your review and understand how concerning and frustrating it must be to discover unauthorized Temu transactions on your reward card, spend time resolving the charges, and then encounter difficulties accessing your account to verify whether the refunds were credited. We also know how disappointing it is to experience extended hold times when trying to reach support and to feel limited in the available options for assistance. We would like the opportunity to review this matter further and help address your concerns. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can investigate your card details and provide further assistance.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 09/10/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
My prepaid card from myprepaidcenter isâŠ
My prepaid card from myprepaidcenter is activated but consistently declined (including for example at Amazon). The purchase attempts have been well within the card balance.
I see that there seem to be many other people similarly affected.
Update 2026-09-10. I have had contact to my feedback and have provided the card info. I will update the review if there is a change in the situation.
2026幎9æ9æ¥
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My Prepaid Center ããã®åç
Dear Neil,
Thank you for sharing your experience. We have read your review and understand how frustrating it is to have your prepaid card activated but repeatedly declined, especially when your purchase attempts are well within the available balance and include everyday merchants such as Amazon. We also understand your concern after seeing similar experiences reported by others. We would like the opportunity to review your card and transaction details further so we can better assist. Please check for an email from noreply.notifications@trustpilot.com and respond with the requested information so we can investigate this matter and work toward a resolution.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 09/10/2026:**
Hello Neil, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
So difficult to use
I was given 4 of this gift cards from my employer as bonuses. I tried to use them several times online (as you have to pay $3 per card to have them converted to actual physical cards) to say they were difficult to use is an understatement. If your purchase price is over the amount of the card, it is declined. So basically unless you can manage to total the exact amount on the card, you are losing money at some point. Out of frustration, I set the cards aside. I went to try again today & they are expired by 8 days. I tried to contact customer service hoping maybe there was something I could do, but the hold time is 40 minutes and I don't see any other way to contact you. I understand letting them expire was my fault. But it sure is frustrating that you gained nearly $80 of my money.
2026幎9æ8æ¥
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My Prepaid Center ããã®åç
Hello,
Thank you for sharing your experience. We have read your review and know how frustrating it must have been to receive multiple reward cards, encounter difficulties using them online, be unable to complete purchases when the transaction amount exceeded the available balance, and later discover that the cards had expired before the remaining funds were used. We also understand your concerns regarding the card conversion fee, the unused balance, and the long customer service hold time when you attempted to seek assistance. We would appreciate the opportunity to review your situation further and determine what options may be available. Please check your inbox for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can gather your details and assist you further.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 09/09/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Err-1003
Err-1003: Oops. There's an error on our side. Please try again soon.
They sent me a card. But whenever i try to activate it i get this error. Whats wrong.
2026幎4æ9æ¥
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My Prepaid Center ããã®åç
Hello,
Thank you for sharing your experience. We have read your review and know how frustrating it can be to receive a card and then encounter the ERR-1003 message when attempting to activate it. We understand that this error has prevented you from accessing or using your card as expected, and we would like the opportunity to review the issue further. Please check your inbox for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can gather your details, investigate the activation error, and provide further assistance.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 09/09/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Can't use my card anywhere you have toâŠ
Can't use my card anywhere you have to put in the numbers it gets declined I can't look up where it's good at it's just a joke you get a gift card for traveling airport and hotel to AARP I want this fixed I want a real card if I known this I never even bothered going through this stupid app to no can I go to this thing to figure out where I can use my card it doesn't tell me anything cuz it won't put it in my password stupid
2026幎9æ5æ¥
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My Prepaid Center ããã®åç
Hello there,
Thank you for sharing your feedback. We're sorry about the difficulties you've experienced using your card and accessing your account information. We'd like the opportunity to review this further and help get this resolved. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can locate your card details and assist you further. We look forward to helping you.
Regards,
Maurice V.
Myprepaidcenter.com
I need help please think my card isâŠ
I need help please think my card is locked..
2026幎9æ3æ¥
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My Prepaid Center ããã®åç
Hello Alexis,
Thank you for your review. We're sorry you're experiencing an issue with your card and would like to help. Please check your email for a message from noreply.notifications@trustpilot.com, as we have reached out to gather some information needed to further assist you. Once we receive your details, we'll be happy to look into this for you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 09/08/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Giftcard declined everywhere again
I was rewarded a $25 virtual prepaid mastercard giftcard through myprepaidcenter again and now I am facing the same issue as the last time. This time, I have given the card 48 hours to see it starts working, but it has not. There also seems to be inconsistencies in the system because when I sign into myprepaidcenter through a browser on my phone, I can see the $25 card, but when I use the app and sign in with google, it shows that my wallet is empty.
2026幎8æ30æ¥
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My Prepaid Center ããã®åç
Dear Nate,
Thank you for sharing your experience. We have read your review and understand your frustration with encountering the same issue again after receiving a $25 virtual Prepaid Mastercard, especially after allowing 48 hours for the card to become available for use. We also understand your concerns regarding the inconsistency between the browser version, where the card appears in your wallet, and the app, where your wallet shows as empty when signing in through Google. We know how confusing and disappointing this situation can be, particularly when it mirrors a previous experience. We would like the opportunity to look into this further and assist with a resolution. Please check your inbox for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can gather the necessary details and further assist you.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 09/02/2026:**
Hello Nate, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Terrible process to call into customerâŠ
Terrible process to call into customer support to reissue debit card. There is no support whatsoever.
2026幎8æ28æ¥
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My Prepaid Center ããã®åç
Dear Shawn,
Thank you for your review. We have read your comments and understand your frustration regarding the process of contacting customer support to request a debit card reissue. We know how disappointing it can be when you need assistance with something as important as replacing a card and feel that support is not readily available. We would like the opportunity to review your experience and assist further. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can gather your details and look into this matter. We appreciate the opportunity to help address your concerns.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 09/03/2026:**
Hello Shawn, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
Apple Pay provisioning issue â support not responding
I have contacted customer support but have not received a response for over a week. My Pathward prepaid Mastercard cannot be added to Apple Pay on my iPhone, while the exact same card can successfully be added to another iPhone. Multiple cards from the same program fail only on my device. I need the Apple Pay provisioning/tokenization team to check whether there is a device-level provisioning restriction and reset or escalate it.
2026幎8æ28æ¥
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My Prepaid Center ããã®åç
Dear Filip,
Thank you for your review. We have read your comments and understand your frustration regarding the lack of a response to your support inquiry and the difficulty adding your Pathward Prepaid Mastercard to Apple Pay on your iPhone. We know how concerning it can be when the same card can be successfully added on another device while multiple cards from the same program encounter issues only on your device, leading you to believe there may be a device-level provisioning or tokenization restriction. We would like the opportunity to investigate this matter further and ensure your concerns are reviewed by the appropriate team. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can gather your details and assist you further. We appreciate the opportunity to look into this for you.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 09/01/2026:**
Hello Filip, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
I received a digital gas card via AAAâŠ
I received a digital gas card via AAA which is a complete scam because I've been to five gas stations and no one can give me this $50. This is a unethical digital gift card strategy played very much like the rebate game. They Bank off of people not getting that money.
2026幎7æ15æ¥
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My Prepaid Center ããã®åç
Dear Jared,
Thank you for your review. We have read your comments and understand your frustration regarding the $50 digital gas card received through AAA. We know how disappointing it can be to visit multiple gas stations and be unable to successfully use the card, especially when this has led to concerns about the redemption process and the value of the reward. We would like the opportunity to review this situation and determine what may be preventing the card from being used as expected. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can gather your details and further assist you. We appreciate the opportunity to investigate and address your concerns.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 09/01/2026:**
Hello Jared, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
150 card permanently declined everywhere â 30+ min on hold with no human support
I received a MyPrepaidCard worth $150 USD and it has been essentially unusable. Out of the entire balance, I was only able to successfully make one small purchase of $5. Every other purchase attempt since â on multiple different websites â gets declined instantly, with no clear reason given.
I tried calling the customer service phone line to resolve this and was on hold for over 30 minutes without ever reaching a real person. I also could not get any response through the contact form.
I now have $150 sitting on a card I effectively cannot use, and no way to reach anyone who can explain why it's being declined or help me fix it. This is money that was given to me as a reward/payment, and it is completely inaccessible.
I'm requesting either: (1) a clear explanation of why the card is being declined for legitimate purchases and a fix, or (2) a refund/replacement so I can actually access these funds.
2026幎8æ23æ¥
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My Prepaid Center ããã®åç
Dear Santiago,
Thank you for sharing your experience. We know how frustrating it must be to receive a prepaid card with a $150 balance and find that, aside from one small purchase, your transaction attempts are being declined across multiple websites without a clear explanation. We also understand your concerns regarding the difficulty reaching support after spending significant time on hold and not receiving a response through the contact form. Having funds that you cannot access is understandably upsetting, and we appreciate you bringing this matter to our attention. We would like the opportunity to review your card and investigate the cause of these declines. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can gather your details and further assist you.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/30/2026:**
Hello Santiago, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
Awful experience
Awful experience. I have $120 in my card and it only gets declined. Its a rip off!!!!
Calling for 2 days now!! Never get to talk to anyone. And declines everywhere!!!
2026幎8æ20æ¥
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My Prepaid Center ããã®åç
Dear Ororo,
Thank you for sharing your experience. We know how frustrating it is to have available funds on your card and repeatedly encounter declines when attempting to use it. We also understand your concern regarding the difficulty reaching customer support after trying for multiple days and not being able to speak with a representative. We would appreciate the opportunity to review your situation and determine what may be causing the transaction declines. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can gather your details and further assist you.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/30/2026:**
Hello Ororo, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
I received a virtual debit cardâŠ
I received a virtual debit card featuring the MasterCard insignia. Why is Mastercard taking part in this scam?
The amount reported to be on the card is unusable. When I called, the amount that was supposed to be on the virtual card had all disappeared and only .21 Cents remains on the card. Major scam that was supposed to be a settlement to a class action lawsuit. Zero money back is the scam.
2026幎8æ19æ¥
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My Prepaid Center ããã®åç
Dear Diana,
Thank you for sharing your feedback. We understand your concern regarding the virtual Mastercard you received and the discrepancy between the balance you expected to be available and the balance communicated when you contacted support. We know how upsetting it can be when card funds do not appear as anticipated, especially when the card was issued in connection with a settlement. We would like the opportunity to review the card activity and clarify what occurred. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out to gather the information needed to investigate and assist further.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/23/2026:**
Hello Diana, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
Website unreliable for me
The website initially rejected my logon saying the password was invalid. The forgot password feature failed as it did not recognize my email address. Both the password and the email address for my account was kept in a password manager and I know they were valid the last time I logged in. A subsequent attempt to logon, a few hours later however, was successful.
2026幎8æ18æ¥
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My Prepaid Center ããã®åç
Hello,
Thank you for taking the time to share your experience. We understand your concern regarding your account access, including the password validation issue, the inability to reset your password, and your belief that your account and stored cards may no longer be available. We know how concerning it can be when you are unable to access an account you previously used successfully. Please check for an email from noreply.notifications@trustpilot.com, as we have contacted you to collect additional details so we can review your account and provide further assistance. We appreciate the opportunity to look into this matter.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/23/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Transfered my balance to PayPal on JulyâŠ
Transfered my balance to PayPal on July 15,2026 and still have not received my money. The outfit is a rip off, and thieves
2026幎7æ15æ¥
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My Prepaid Center ããã®åç
Hello,
Thank you for sharing your feedback. We understand your concern regarding the transfer of your card balance to PayPal on July 15, 2026, and the delay you have experienced in receiving the funds. We know how frustrating it can be when a transfer does not process as expected, and we would like the opportunity to review your situation further. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out to gather additional information needed to investigate and assist you. We look forward to working with you toward a resolution.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/23/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
A completely dysfunctional and useless service
A completely dysfunctional service. The electronic card is rejected everywhere; I paid a $3 fee to have a physical card mailed to me, but registering the card online is a real hassle, and even when you finally manage to do it, you can't log in to the site.
2026幎8æ18æ¥
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My Prepaid Center ããã®åç
Hello Michael,
We're sorry about this experience and appreciate you bringing it to our attention. We understand how frustrating it can be when your virtual card is not being accepted, as well as the difficulties you encountered with registering your physical card and accessing your account online. We would like the opportunity to look into this further and help resolve the issue. Please check for an email from noreply.notifications@trustpilot.com, as we have contacted you through Trustpilot and will need some additional information to assist you further.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/22/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
I tried to use my card as soon as i gotâŠ
I tried to use my card as soon as i got it and transactions were constantly declined. I now went to use it again only to find most of the balance depleted by inactivity charges. Do yourself a favor and avoid getting this card. as it is a scam.
2026幎8æ18æ¥
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My Prepaid Center ããã®åç
Hello Juan,
Thank you for bringing this to our attention. We are sorry to learn about the difficulties you experienced with your card, including the declined transactions and concerns regarding the remaining balance. We would like the opportunity to review your situation and assist further. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can investigate this matter and work toward a resolution for you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/20/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Don't use this company :((
Even though I had more than enough balance on the card, it would decline every time. I called customer service; they said they unlocked the card, and it will work from now on. I tried right after getting off the phone with them, and my transaction was immediately declined. Now I need to wait another 1.5 to talk to customer service again to see if they can actually unlock it. Incredibly inconvenient and disappointing.
2026幎8æ18æ¥
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My Prepaid Center ããã®åç
Hello Lily,
Weâre sorry about this experience and understand how frustrating it must be to have your card declined despite having sufficient funds available, especially after contacting customer service and being advised the issue was resolved. We would like the opportunity to investigate this further and help get this resolved. Please check for an email from noreply.notifications@trustpilot.com and reply with the requested information so we can locate your account and provide further assistance. We look forward to helping you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 08/22/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
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