Firstly, amazing customer service. I love the products, both the original coffee which I've been drinking every day for over two years now, and the newer black edition too. Just tried the chocolate f... もっと見る
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レビュアーのコメントを見てみましょう
I’ve been using Myracle Coffee for a while and I’m really happy with the new rebrand and updated blend. The taste is still great, and I like that they’ve added vitamins without changing the price. S... もっと見る
I'm a lifelong coffee drinker, and for years I've been reliant on that early morning caffeine fix. But after seeing a gradual rise in anxiety, I knew I needed to find an alternative to allow me to con... もっと見る
Absolutely love Myracle coffee…it has tremendously helped with focus and energy throughout the day. I couldn’t drink regular coffee due to the dreadful headache I would get after. Nothing like with My... もっと見る
企業が回答しました
企業情報
当該企業による記述
Myracle is designed to enhance focus, energy, and wellness through it's unique blend of coffee & functional mushrooms.
連絡先
3rd Floor, 86-90 Paul St, , EC2A 4NE, London, 英国
- support@myracle.co.uk
- myracle.co.uk
4.1
ほぼ満足
72件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 80％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Unethical subscription practice
Same as other reviews here, bought once and charged a month later without consent for a subscription I wasn't aware of let alone authorised. There must be a legal loophole but hopefully the law will catch up to this unethical practice. The product is a pleasant drink but I haven't noticed any benefits at all. Expensive.
2024年10月3日
自発的なレビュー
Myracle からの回答
Dear Esther,
Thank you for sharing your feedback. My name is Jamie, and I’m the owner of Myracle. I want to personally apologise for the frustration and inconvenience you’ve experienced.
We aim to be as transparent as possible about our subscription service. During the checkout process, details about the subscription are highlighted, and we send a confirmation 2 days before payment is taken to ensure customers are aware of their subscription.
We also offer free cancellation up until the point of dispatch and free returns for unopened pouches (we even cover the return costs).
That said, we understand how this can be frustrating if it wasn’t clear, and we’d love the opportunity to make things right.
As for the product, I appreciate your honest feedback, please reach out to us at support@myracle.co.uk with how long you’ve been taking Myracle and we can advise on the best course of action.
Your trust is important to me, and I hope we can earn it back.
Thank you again for your feedback and we hope you give Myracle another shot.
Kind Regards,
Jamie
Owner, Myracle
I ordered one pack and then was charged…
I ordered one pack and then was charged for a second a month later, they stated that I had signed up for a subscription. I wouldn't have bought anymore as it did something awful to my stomach and I ended up having to take Omeprazol for a month. Tried this coffee again a month after the Omeprazol, just to check it was that and I have the stomach issue again now. It obviously has adverse effects for some people.
2024年9月20日
自発的なレビュー
Myracle からの回答
Dear Julia,
Thank you for taking the time to share your experience. I’m Jamie, the owner of Myracle, and I’m truly sorry to hear about the issues you’ve encountered with our product and subscription service.
We aim to be as transparent as possible about our subscription service. During the checkout process, details about the subscription are highlighted, and we send a confirmation 2 days before payment is taken to ensure customers are aware of their subscription.
We also offer free cancellation up until the point of dispatch and free returns for unopened pouches (we even cover the return costs).
That said, we understand how this can be frustrating if it wasn’t clear, and we’d love the opportunity to make things right.
I’m sorry to hear of the adverse effects you experienced while taking Myracle. Our product is crafted with natural ingredients, is free from GMOs, Gluten, Dairy and other known allergens. Since individual sensitivities vary it may be worth exploring further if you have any intolerances to any of the ingredients.
Please reach out to us directly at support@myracle.co.uk so we can address your concerns further and fix any billing issues that may have occurred.
Thank you for bringing this to my attention, and I hope we can make things right for you.
Kind Regards,
Jamie
Owner, Myracle
Bit of a scam
Purchased using the one time order rather than subscribing, and forgot about it. 1 month later and I get an email saying I've ordered another bag, that I can't even return now and get my money back because I don't live at that address anymore 🙃
2024年9月5日
自発的なレビュー
Myracle からの回答
Hi James,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, as this is not the impression we want our customers to have.
It seems there's been an issue with the site in the past where users who opted for a 1 time purchase were enrolled in a subscription.
Let me assure you this is an error and not the practice of Myracle.
If you haven’t already, please reach out to our customer service team at support@myracle.co.uk so we can review your case further and issue any refunds as appropriate.
We appreciate your feedback and the opportunity to improve.
Best regards,
Jamie
Owner, Myracle
AVOID MYRACLE AT ALL COSTS!
I bought 2 pouches of coffee, used one and part of the second. It did literally nothing for me; I felt no benefit whatsoever. But Myracle's guarantee states "If you are not astonished with the results, then at any time in the next 60 days let us know and we'll refund every single penny of your investment. No questions asked." So I returned the partially-full pouch (having thrown the empty one away).
They eventually gave me a refund of HALF the money I paid. When I queried it, I was told: "to be eligible to be refunded for second pouch, the 2nd pouch must be unopened [sic]."
NOWHERE does their Guarantee state that there are any conditions of any sort at all, especially that one. I am angry, feeling that I bought the product under false pretences. So I am reporting them to Trading Standards.
2024年9月2日
自発的なレビュー
Myracle からの回答
Dear Penny,
Thank you for taking the time to share your feedback. I’m Jamie, the owner of Myracle, and I’m truly sorry to hear that your experience with our product and refund process has left you feeling disappointed and frustrated.
We stand by our 60-day guarantee, and I deeply regret that our terms were not communicated more clearly in your case. While our policy does require unopened pouches for a full refund of additional items, I understand how this might not have been clear from the information provided, and I apologise for any confusion this caused.
Your trust is extremely important to us, and I’m committed to making things right.
I would love the opportunity to discuss this with you further and work toward a resolution that feels fair to you. Please contact us directly at support@myracle.co.uk so we can address this matter and ensure your concerns are fully resolved.
Thank you for bringing this to my attention. Feedback like yours helps us improve our processes and better serve our customers moving forward.
Warm regards,
Jamie
Owner, Myracle
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