Mystiquejerseys レビュヌ 

76
•
TrustScore 5段階評䟡の4.5

4.4

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5぀星のうち5の評䟡

Great customer service in the store have bought a few jerseys now as I like to collect different leagues a funky tops and the guys are great. Always a good chat when I go in, extremely helpful and k... もっず芋る

5぀星のうち5の評䟡

Unbelievable value! Great experience from start to finish. Easy to place order, Quick delivery and fantastic jersey! Couldn’t rate highly enough. The best company out there, have used several times ov... もっず芋る

5぀星のうち5の評䟡

Brilliant customer service- my son ordered 2 mystery shirts in the wrong size so I contacted them and asked to exchange for larger sizes and pay the additional charge , they were super helpful and acc... もっず芋る

5぀星のうち5の評䟡

Amazing customer service everyone is very helpful, top top quality Everyone is very friendly. They know everything about the tops. Will definitely be coming back had an amazing time.

䌁業情報

  1. サッカヌ甚品店

圓該䌁業による蚘述

We are the market leaders in genuine mystery jerseys! We have shipped to over 40 countries worldwide and have supplied over 50,000 jerseys to our customers.


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4.4

優良

TrustScore 5段階評䟡の4.5

76件のレビュヌ

5぀星
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4.4

すべおのレビュヌ

(76)

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5぀星のうち1の評䟡

Terrible

Terrible. I ordered two jerseys for two different people. Thinking they will each arrive in an individual box! No both arrived in 1 box.
I now can’t give this to the second person. I thought the whole point of this was a surprise for each shirt! You can’t return items!

2024幎12月21日
自発的なレビュヌ
Mystiquejerseys ロゎ

Mystiquejerseys からの回答

Hi Kirsty,

Why would you think they would arrive in individual boxes when you choose 1 x box at the checkout?

This is an option you are required to select before completing your purchase and your order was sent as per your choices.

Customer has now left a 1 star review after realising their own mistake and never mentioned anything about a return to us.

5぀星のうち5の評䟡

My Mystique box came this morning

My Mystique box came this morning, I'm 42 years old and was like a kid opening it with excitement. First time I've used the site, on opening it I seen I got a PSG home kit, absolute quality! Ordered medium size came exactly as ordered, I also got an Athletic Bilbao scarf which is also excellent quality, Brighton v Arsenal mathday program, a packet of trading cards and a small figurine, to say im happy is an understatement. I highly recommend this company. Ps I'm in Ireland and delivery took roughly 4 days

2024幎8月21日
自発的なレビュヌ
Mystiquejerseys ロゎ

Mystiquejerseys からの回答

Thanks Michael for the kind review!
Shane

5぀星のうち5の評䟡

Great experience

Shirt 1;
Very random, special colour, but a real nice Hummel-Shirt of high quality.

Shirt 2:
The FC Loch Ness jersey, that I have ordered, looks great, too.

It was a great experience. Thanks a lot, guys 😀

2024幎8月20日
自発的なレビュヌ
5぀星のうち5の評䟡

Highly recommended

Highly recommended - Great value for money.
I have bought a mystery shirt from this company and I got a Bayern Munich home shirt from 2 seasons a go and then I ordered a Mystery Jumper/Jacket box and got an awesome Ajax FC Adidas Storm Jacket that is really nice.
I got great value for money. I will be buying from this company again.

2024幎8月7日
自発的なレビュヌ
Mystiquejerseys ロゎ

Mystiquejerseys からの回答

Thank you for the kind review Richard!

5぀星のうち5の評䟡

Great jerseys

Ordered twice from them. Great jerseys and comes very quick

2024幎6月5日
自発的なレビュヌ
Mystiquejerseys ロゎ

Mystiquejerseys からの回答

Thank you for the kind review! We are glad to hear you love our service!

5぀星のうち5の評䟡

Top Notch

What a company and what a guy! Shane is amazing and always help where he can. Obviously behind the scenes there is Orla aswell. Brilliant work guy, love using you for my mystery shirts

2024幎7月20日
Mystiquejerseys ロゎ

Mystiquejerseys からの回答

Thank you Luke, for the kind review! I'm glad to hear you enjoy our business! Even if we do pronounce every teams name wrong on our lives! Shane

5぀星のうち5の評䟡

Great product

Great product that arrived in a timely manner after ordering.

2024幎7月20日
Mystiquejerseys ロゎ

Mystiquejerseys からの回答

Thank you Quintin for the kind review!

5぀星のうち4の評䟡

Benfica

Got my latest jersey recently. It was the Benfica home kit. Beautiful shirt. Can’t wait until next delivery.

2024幎7月2日
Mystiquejerseys ロゎ

Mystiquejerseys からの回答

Glad to hear that the Benfica kit went down a treat!

5぀星のうち1の評䟡

Sent the wrong order and refused to fix their mistake

I ordered a Large and they sent me a Medium. As I tried this shirt on to see if it would fit they refused a return as it was no longer new even though the label tags had not been removed. I mentioned multiple times it had been worn to try on but never outside even though Shane at mystique accused me multiple times with absolute no grounds. They made a mistake and made up all excuses to avoid a return. Really really unpleasant experience all round and would never use again. As “a gesture of good faith” I was offered a 10% discount on my next order but of course no swap in the correct size to correct their mistake. I was also asked if I was willing to remove my review after posting it even though this was a true reflection of my experience.

2024幎6月29日
自発的なレビュヌ
Mystiquejerseys ロゎ

Mystiquejerseys からの回答

Hi Matthew,

You said you had been wearing it. This is not a lie, this is what you told us via email.

The item is no longer new and we cannot accept it as a return. It has been worn.

You told us that you had been wearing this and only discovered the incorrect size while on holiday with friends. You then told us you only tried it on once after already saying you had been wearing it.

Had you not been wearing this, of course we would have changed this for you if this was an error on our end. However, this is not the case.

You have left us this review as you have not received the answer you would have liked in an attempt to damage our small businesses reputation.

We offered you a gesture of goodfaith, due to the shirt already being used and not returnable.

I am not sure what you expect, especially when the shirt was used.

Yes, we contacted you to work out this issue, like any normal business would. Customer has unfortunately went out of their way to cause trouble to a local business.

5぀星のうち5の評䟡

Beautiful Jerseys

Delighted with the first jersey I bought back in May, it came within a week and was very high quality and a beautiful jersey for its price, mystique also seem to actually listen to customers on the teams they don’t want in their order unlike other mystery shirt companies (cough cough shirt in a box)

2024幎6月25日
自発的なレビュヌ
Mystiquejerseys ロゎ

Mystiquejerseys からの回答

Thank you for the 5 star review Conor, we are glad to hear you enjoyed the experience.

5぀星のうち2の評䟡

NO refund NO exchange NO return

This company offers a NO refund, NO exchange & NO return policy. I naively didn’t check this beforehand so don’t make the same mistake as me.
Bought this for a jersey addict expecting to get a unique jersey like on their Instagram but we disappointingly got an Irish soccer jersey so not too mysterious. Size is wrong and nothing can be done.
Item came in 5 working days as stated on their site.

2024幎5月27日
自発的なレビュヌ
Mystiquejerseys ロゎ

Mystiquejerseys からの回答

Hi Leanne,

Our policy is not something that is hidden. It is stated all the way throughout the customer journey and even has its own standalone page, this is not something that we should be judged on just because you did not read this.

You have mentioned the size is wrong, but you have confirmed that we sent the correct size. Leaving a 2 star review because you ordered wrongly is extremely unfair.

We do not stock tight fit or player fitting jerseys, so all jerseys fitting to a standard UK sizing.

As you only avoided English teams, we could only assume you would be happy to receive any other team, especially one from the country you live in. Our teams to avoid can be filled with as many different teams, leagues, colours.

I do think the review is extremely harsh on our small business especially given the circumstances.

I am sure you could have contacted us before leaving this review, but it's done now.

Shane

5぀星のうち5の評䟡

A quality service

I ordered my jersey to be delivered to Ireland. It arrived within a working week. I am delighted with the sizing and quality of the jersey. Mystique jerseys have been a pleasure to deal with from the start

2024幎5月13日
自発的なレビュヌ
Mystiquejerseys ロゎ

Mystiquejerseys からの回答

Thank you for the 5 star review Patrick, we are glad to hear you enjoyed the experience.

5぀星のうち5の評䟡

Great Experience

My mystery rugby shirt was dispatched quickly and with me in a matter of a couple of days. It's exactly what it says it is... a random shirt from anywhere in the world.

I received a fully licenced first team shirt from a far flung first tier club, with a one pager telling me about them. Unique, high quality, and a bit of fun taking a punt on something random.

Would certainly recommend.

2024幎4月8日
自発的なレビュヌ
Mystiquejerseys ロゎ

Mystiquejerseys からの回答

Thank you for the 5 star review Michael, we are glad to hear you enjoyed the experience.

5぀星のうち1の評䟡

'NO RETURNS' Awful

Terrible cutomer service!!! NO RETURNS they have recently changed their policy.
I have politely asked if i can return a rugby shirt as it does not fit but they are trying to make out its 'personalised'. Shocking, the shirt has not been altered in any way and can be re-sold. After emailing back and forth I got nowhere, i even sent a picture to show it was in perect condition. It was delivered 4 days ago, well within the 14 days i can legally return items. They just kept saying it was personalised and its 'in their policy'. I then decided to look for the same shirt on AMAZON, just out of curiosity, turns out I could get it for £26, I wish I hadn't looked 😭.

2024幎4月13日
自発的なレビュヌ
Mystiquejerseys ロゎ

Mystiquejerseys からの回答

Hi Catrin, our customer service replies were polite, informative and sent in a timely manor.

You have stated terrible customer service simply because you did not receive the answer you wished.

At no point did we say the shirt was personalised and you know this, as we explained this to you. We explained the service is personalised to each customer as it is.

In reference to the price, the shirt received cannot be purchased anywhere in Europe for less than the price you paid. You failed to mention that it can be bought for £26 from Amazon and an additional £29.99 postage fee from South Africa.

This is the 2nd time we have received an order from you in which you wanted to return the item. Mystery boxes are not for everyone and I believe this may be the case for you.

5぀星のうち1の評䟡

No return - size not as described

Ordered XL child size and it doesn't fit a bigger size boy. I tried to ask them for a return but there is no help there. It is ridiculous that i can not send it back.
Not a happy customer. Will buy somewhere else.

2024幎3月13日
自発的なレビュヌ
Mystiquejerseys ロゎ

Mystiquejerseys からの回答

Hi there,

Our size guide for kids especially is very clear as they are sized in cm for you to match the correct size required.

Alongside this you did confirm via email that you received the size you purchased, but should have purchased an adults size instead. This is not our fault. We can only send the size that has been purchased.

It is a shame that you are attempting to damage a small business because you purchased the incorrect size.

Before, during and after checking out our return policy is throughly stated in each step of the customer journey. It is a shame that you expected to be an exception to our policy.

Take care
Shane

5぀星のうち4の評䟡

Originelle Seite mit gewissem Risiko ob einem das Shirt gefÀllt

Hab zweimal dort bestellt einmal im Jahr 2021 oder 2022 und in 2023.
Finde die Gestaltung der Boxen sehr cool und finde ebenso den Zettel mit der ErzÀhlung Ìber dir Historie des Verein von dem das Trikot stammt sehr originell.
Als erstes Shirt bekam ich damals das Heimtrikot von LOSC Lille von 2016 (bin da nicht ganz sicher) und letztes Jahr das dritte Trikot von Valencia aus dem Jahr 2021 (welches mir ehrlicherweise nicht sehr gefÀllt).
Finde die Ausbeute okay und man geht mit so einer Bestellung natÃŒrlich ein Risiko ein, dass das Trikot einen nicht so ÃŒberzeugt.
Lieferung und alles weitere lief eigentlich sehr normal und alles kam wie bestellt an.
Vom Preis auch vollkommen tragbar, obwohl ich stark vermute, dass man das Valencia Shirt aufgrund seiner Unbeliebtheit damals fÃŒr einen billigeren Preis bekam.
Dennoch will ich nicht meckern und kann die Seite empfehlen.

2023幎11月5日
自発的なレビュヌ
5぀星のうち1の評䟡

Don’t buy from here - Awful product and customer service Stay away

Terrible experience and customer service. Ordered a Large mystery shirt as a Christmas present for a relative. It didn’t fit him at all, it was more like a medium. I’m 5’9 and the large even fit me nicely. It was the same size as my other medium adidas , Umbro etc football shirts.

Anyway, I took photos and sent them an email to try and hopefully get the shirt sent back and exchanged for the next size up. Bear in mind the shirt wasn’t anything special, just some random Argentinian team. So I politely asked for an XL (a lot of other people would have asked for a refund or a different shirt sent out completely).

The person from Mystique Jerseys (guessing the owner) then replied saying that I was wrong about the sizing and there’s no chance the shirt isn’t too small, even though as I said I wear medium for everything and it fit me fine.

Anyway, he finally sent me the return policy which mysteriously got deleted off the website page.

I had to pay for postage to send it back, bit annoying but fair enough. Then my experience got even worse, they sent me an email saying the shirt is stained and that I would not be getting a refund.

The shirt wasn’t stained by me, it was tried on twice and put straight back in the box. They didn’t mention anything about the shirt being extremely small sized and coming without tags on. But they said I would have to pay them £3.99 if I wanted the shirt sent back out to me.

So not only have I wasted £42 with nothing to show for, they say I have to make that £46 just so I can be left with a stained football shirt that doesn’t fit right.

Absolute scam of a company and rude customer service - from the very first email it was all about how I was in the wrong and how they couldn’t possibly send out a bad product. They refused to post me back out my own item to come to some tiny resolution - that’s how bad they are.

Please stay away.

2023幎12月25日
自発的なレビュヌ
Mystiquejerseys ロゎ

Mystiquejerseys からの回答

Hi Ryan,

Yes, I am the owner and your review is completely false.

1. You ordered a Large football shirt, which is exactly what you have received & you confirmed this for us, as this is the size on the tags. It is also not a tight fit or player sized shirt.

2. It was a special edition Argentine shirt which cannot be bought anywhere online for less than what you paid.

3. You returned a shirt that was covered in stains and had clearly been worn multiple times, with stains on the front, sleeves and back of the shirt.

4. We have not refused to send your top back to you, this is again a lie. We have told you, we are not paying to do this. You returned a shirt covered in stains and we are more than happy to send it back to you once you've paid for postage, as I am sure you are aware, postage is not free and as a small business we are not willing to pay for this.

On the last point about the rude customer services, we did have to be very direct and to the point as you did threaten to leave negative reviews, which you have now done. In hindsight, we were probably to nice even, given this review you've left.

I am sorry to see that you've left a 1 star review to try and damage our business. Especially after returning a shirt that's covered in stains.

Shane

5぀星のうち5の評䟡

Ordered a few days before christmas


Ordered a mystery shirt a few days before christmas and did not think it arrive before christmas but it did, and the shirt it was a southampton shirt from last season, and the shirt was very unique. Definitely order again.

2023幎12月22日
自発的なレビュヌ
Mystiquejerseys ロゎ

Mystiquejerseys からの回答

Thank you Matt! Glad to hear you enjoyed the experience.

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