Naked Kitchens レビュー 

Update - as resolution has been reached and I will make sure I update this review

We purchased a kitchen off Naked Kitchens and paid thousands of pounds and now find ourselves with a kitchen that it is completely not fit for purpose as they have glued all the shelves in. When we asked for the shelves to not be fixed - who doesn’t want to make sure they can make sure their coffee machine fits or their olive oil bottles can actual fit. If you are going to glue in and fix shelves in a kitchen - maybe explicitly ask the customer first at what height they want them and specify in your manufacturing sign off that they come fixed, so the customer is aware.

To make matters worse they have not offered any resolution, except to rip them out ourselves and have groves/marks all through our brand new kitchen cupboards.

When we offered that we could live with all but two of the cupboards - there was no offer to fix anything- in fact they said if we wanted anything to patch it they could send us a price?!

I know these kitchens look lovely on social media - but there are lots of other companies that do similar products now. I suggest you check those out instead.

An extremely negative experience, I was charged £480 for their design service having seen an image of one of their kitchens in a magazine. Having paid I was told the kitchen I saw was not included in their design service as it was bespoke...? I attempted to recreate the look but was left to flounder as the 'designer' was seemingly inexperienced and offered no assistance on how to create the look of the kitchen I wanted which was one of theirs. I asked for the name of the designer of the actual kitchen, called her to ask for help but she did not return my call. This was a couple of weeks ago so I could not see any of their kitchens in the flesh either thanks to lockdown but they cared little about my needs and made no allowances, I was made to feel like a problem customer. Eventually I decided on a design by looking through their copious marketing images but was then told that I had exhausted the 4 allocated hours of 'design' so would have to pay for the kitchen upfront if I wanted to see the design. I've since complained and received no direct response, only PR stunt postings on social media. I would definitely avoid this company, its all show and they cared very little about customer service in this instance. I have since used the free design service at Ikea which was excellent and Neptune who charge FAR less and refund the costs on purchase entirely, they also give you unlimited time and the franchise I used provided a highly-skilled designer who actually told me what would fit where and offered expert advice, the service I paid for but did not receive at Naked.

RESPONSE TO THE DIRECTORS COMMENTS BELOW; Dear Jamie,
We have never met, nor have you or any of your team taken the time to reply to me directly. You belittle me for posting true and sincere reviews and yet you refuse to engage with me directly. What else can the little man do when their needs are so clearly unvalued and insignificant to a company like yours - when our concerns are ignored, but our money's taken and needs remain unmet? When you take someone's hard-earned money you enter into an agreement, one that is based on trust. I feel you have abused our trust and have not fulfilled your obligation. You have never taken the time to address the concerns of this customer. You bleat on about being local and not factory-made but your customer service is seemingly industrial, 4 hours (as defined by you) and the shutters come down, reason is not a welcome addition to your focused transactional bias. There is no other recourse for a lowly customer of Naked Kitchens but to place honest reviews. You are very big on social media, you love the coverage, indeed I found my dream kitchen via this prolific marketing. I am simply communicating with you via the only medium you respect. I would have loved a letter, an email, any form of direct communication addressing my concerns but serving me, your lowly customer is not, I see, high on your agenda.