Nanogen レビュー 665

Nanogen からの回答

3日前

Thank you for your review, we take all feedback seriously and are very sorry that we failed to provide you with the prompt and efficient service you deserve, especially concerning your missing items.
We have reviewed our customer service protocols to ensure that emails, particularly those related to delivery issues, are addressed quickly. We note that you did receive a response to your initial email within 24 hours.
Regarding your delivery, we have processed a replacement order, and your missing items should now have been received.
We also acknowledge your strong concerns regarding our use of Evri for delivery. We sincerely apologize that their service did not meet your expectations. Customer satisfaction, from purchase to final delivery, is paramount. We are currently evaluating all our shipping partners based on customer feedback, and your input is invaluable as we work to improve the overall delivery experience.
Should you have any further questions or require more information, please do not hesitate to email us at hello@nanogen.com. We would be very happy to help.
Thanks again!
Nanogen

Nanogen からの回答

3日前

Thank you so much for taking the time to leave this wonderful review!
We are absolutely thrilled to hear that you love the product and that it's working so well for you. Your satisfaction is our top priority, and feedback like this truly motivates our team.
We appreciate your support!
Many thanks!
Nanogen

Nanogen からの回答

3日前

Thank you so much for taking the time to share your positive experience and for giving us a 5-star rating on Trustpilot!
We are absolutely thrilled to hear that you love our products. Your kind words mean the world to our team and serve as a wonderful motivation.
We appreciate your support and look forward to serving you again soon!
Thanks again!
Nanogen

Nanogen からの回答

3日前

Thank you for your review and recent order, we are sorry that this was received incomplete.
The replacement order, which includes an upgrade to a larger product size, should have reached you by now.
Please do not hesitate to contact us at hello@nanogen.com if you need any further assistance or have any questions.
Many thanks!
Nanogen

Nanogen からの回答

3日前

Thank you so much for your fantastic review!
We're thrilled to hear that you love our products, especially the hair fibres. We also appreciate you noting the prompt delivery and careful packaging—we work hard to ensure every order arrives quickly and in perfect condition.
We look forward to serving you again soon!
Thanks again!
Nanogen

Nanogen からの回答

3日前

Thank you for the wonderful feedback! We're delighted to hear that you consistently receive fast, reliable service from our team.
We appreciate your business and look forward to serving you again soon!
Many thanks
Nanogen

Nanogen からの回答

3日前

Thank you so much for taking the time to share your feedback!
We are delighted to hear that your order was delivered quickly and that the goods were correct.
We especially appreciate you recognizing your local Evri delivery guy for their excellent service; we'll be sure to pass along your kind words.
It's great to know that everything was perfect for you!
Thank you again for your order. We look forward to serving you in the future.
Nanogen

Nanogen からの回答

3日前

Thank you for your Trustpilot review. We sincerely apologize for the error with your recent order
We understand your frustration regarding the delay in our email response. Please accept our apologies, as this was due to the observance of Public Holidays. While we aim to respond to all emails within 24 business hours—which we achieved in this instance—we regret that our response time was not efficient enough for your satisfaction.
We are very sorry to hear that you only received the conditioner and were missing the other kit components. We want to confirm that your replacement order, which included an upgrade to the size of the fibres jar, should now have been received by you.
Your satisfaction remains our top priority, and we hope that the steps we have taken have provided you with a satisfactory resolution.
Please do not hesitate to contact us at hello@nanogen.com if you require any further assistance.
Many thanks,
Nanogen

Nanogen からの回答

3日前

Thank you for the five-star review!
We're glad to hear you were happy with the quick delivery.
We appreciate your business!
Thanks again!
Claire

Nanogen からの回答

3日前

We appreciate you sharing your feedback regarding the tool kit, and we sincerely apologize that you found the product unhelpful and are experiencing difficulty with the return process. We understand your frustration and are committed to resolving this immediately.
Your input is invaluable to us, as it drives improvements in both our products and customer service.
We are dedicated to ensuring a satisfactory resolution, whether that is processing a refund or assisting you in finding an alternative product that better suits your needs. Please contact us at hello@nanogen.com so we can address your return issue right away.
We look forward to resolving this for you.
Many thanks,
Nanogen

Nanogen からの回答

3日前

Thank you so much for the 5-star review! We are thrilled to hear you had such a positive experience.
Your feedback is invaluable to us, and we look forward to welcoming you back again soon!
Thanks again!
Nanogen

Nanogen からの回答

3日前

Thank you for your review and recent order, we are sorry that this was received incomplete.
The replacement order, which we arranged on your behalf, should have reached you by now.
Please do not hesitate to contact us at hello@nanogen.com if you need any further assistance or have any questions.
Many thanks!
Nanogen

Nanogen からの回答

3日前

Thank you so much for taking the time to share your experience, particularly as someone managing scarring alopecia.
We are truly delighted to hear that Nanogen Keratin Hair Fibres have made a noticeable difference for you—not just in concealing the areas of hair loss and making your fine hair look thicker, but most importantly, by providing a solution that is completely non-irritating. Our primary goal is to offer effective, high-quality products that users can wear all day with confidence and comfort.
We’re thrilled that you are planning to purchase the Nanogen Hair Fibre Applicator; it is excellent for precise application, especially for targeted areas.
Your feedback is invaluable and helps others who are skeptical or dealing with similar conditions make an informed choice. We are so glad we could help you feel "a little bit less self conscious."
Thank you again for your recommendation!
Nanogen

Nanogen からの回答

3日前

Thank you so much for taking the time to share your positive feedback, especially highlighting the great customer service you received from Claire! We are delighted to hear that she was able to quickly resolve the issue with your order.
It’s always our goal to ensure a smooth and satisfying experience, even when problems arise, and we’re glad the resolution met your expectations.
We will certainly pass your kind words on to Claire and the rest of the team.
We appreciate your business and look forward to serving you again soon.
Many thanks!
Nanogen

Nanogen からの回答

2026年3月19日

Hi Mrs Jones,
We're delighted you had an excellent experience with your order and appreciate the quick dispatch! We're glad you're enjoying the products, including the shampoo.
Your positive feedback motivates our team and confirms our commitment to high-quality goods and great service.
We hope to serve you again soon!
Many thanks
Nanogen

Nanogen からの回答

2026年3月19日

Hi Sandra,
We are thrilled to read your wonderful feedback! Thank you so much for taking the time to share your positive experience with the shampoo and serum.
Making your hair soft, thick, healthy and brilliant is exactly what we aim for, and we are so pleased that you're seeing such great results!
We look forward to welcoming you back for your next purchase.
Thank you again for being a valued customer!
Nanogen

Nanogen からの回答

2026年3月19日

Hi Iryna,
We're happy to hear that "Everything is fine" with your recent experience. We aim for smooth and hassle-free service for all our customers, and your simple yet clear feedback is great to receive.
We appreciate you taking the time to leave a review and hope to welcome you back again soon.
Many thanks
Nanogen

Nanogen からの回答

2026年3月19日

Hi Ryan,
Thank you so much for your fantastic 5-star review! We are delighted to hear that you love the product and that it's performing exactly as expected with minimal mess. Your feedback means a lot to us!
Many thanks
Nanogen

Nanogen からの回答

2026年3月19日

Hi Tracy,
Thank you so much for your fantastic review! We are thrilled to hear that you love the product and the price. Your recommendation means a great deal to our team!
Many thanks,
Nanogen