RoyalFortune レビュー 

RoyalFortune からの回答

2025年3月11日

Dear Reece

Thank you for sharing your experience with us. We would like to assure you that your account was verified within the timeframe specified in our Terms and Conditions. Although you did not submit a specific document mentioned in our terms, our relevant department exceptionally accepted an alternative document, and we informed you accordingly via email.

Regarding the rollover requirement for your deposit, the information you received via email was accurate, and you can verify this policy in our Terms and Conditions, specifically in section 17.

Please note that our goal is always to provide the best possible services to our customers, while strictly adhering to our rules and procedures

best regards

RoyalFortune からの回答

2025年3月10日

Dear John

Based on the information you provided, we could not locate any registered account in our database, as there is no recorded activity. If you are facing a genuine issue, please contact our support team directly so we can assist you promptly.

Please note that our goal is always to provide the best possible services to our customers, while strictly adhering to our rules and procedures

best regards

RoyalFortune からの回答

2025年3月13日

Dear Jason

Thank you so much for your amazing feedback! We truly appreciate your kind words and are delighted to hear that our team’s kindness and helpfulness made a positive impression on you. Your satisfaction is our top priority, and comments like yours motivate us to keep delivering the best service possible.

If you ever need anything, we’re always here for you!

best regards

RoyalFortune からの回答

2025年3月7日

Dear Jonathan

Based on the information you provided, we could not locate any registered account in our database, as there is no recorded activity. If you are facing a genuine issue, please contact our support team directly so we can assist you promptly.

Please note that our goal is always to provide the best possible services to our customers, while strictly adhering to our rules and procedures.

best regards

RoyalFortune からの回答

2025年3月6日

Dear Aaron,

Thank you for sharing your experience with us. We would like to inform you that your registration on our platform was completed a few days ago. On 5/3, you submitted a withdrawal request, which was cancelled by you two hours later.

From our side, we sent you a detailed email with instructions regarding the verification process and the required documents needed to complete the procedure. At the same time, it was observed that your balance was used in activities within the platform. We do not consider that there was any delay on our part.

Please note that our goal is always to provide the best possible services to our customers, while strictly adhering to our rules and procedures.

best regards

RoyalFortune からの回答

2025年3月4日

Dear John C

With the information you provided in your review, we cannot find any registered player in our database.

We are always at your disposal for any assistance you may need.

Please note that our goal is always to provide the best possible services to our customers, while strictly adhering to our rules and procedures.

best regards

RoyalFortune からの回答

2025年3月4日

Dear Nicola

As we have informed you in detail through your email, in order for your request to be processed, you must complete the verification process in accordance with our terms and conditions. You mentioned that you do not wish to send the requested document while continuing to send messages and expressing only dissatisfaction.

Please note that our goal is always to provide the best possible service to our customers while strictly adhering to our rules and procedures.

best regards

RoyalFortune からの回答

2025年3月4日

Dear Nsthan

We are sorry to hear that your experience did not meet your expectations.
Please note that all game providers on our platform operate with certified RTP (Return to Player) rates, which are determined by the providers themselves and not by our company.

With the details you provided in your review, we do not find any registered player

Please note that our goal is always to provide the best possible service to our customers while strictly adhering to our rules and procedures.

We are always at your disposal to assist you.

best regards

RoyalFortune からの回答

2025年3月4日

Dear Kevin

Thank you for your kind review!

We are glad to hear that you are satisfied with our verification and withdrawal process, as well as the support provided by our team.

Your feedback encourages us to keep offering high-quality services.

If you need any further assistance, we are always at your disposal!

best regards

RoyalFortune からの回答

2025年2月26日

Dear MIchael

With the details you provided in your review, we do not find any registered player in our database who has requested a withdrawal. Please contact our support team with your username ,for further assistance or kindly remove your review.

Please note that our goal is always to provide the best possible service to our customers while strictly adhering to our rules and procedures.

best regards

RoyalFortune からの回答

2025年2月24日

Dear Bogdan

Thank you for reaching out to us. Upon reviewing your case, we see that on Saturday, 22/02/2025, you contacted Customer Support regarding your crypto deposit attempt. Our team responded promptly, informing you that the funds were sent to an incorrect Payment ID. However, the amount was not accepted and was returned back to your account.

To assist you further, we also provided the refund hash so you can easily track the funds in your account.
We would like to inform you that your request has been handled promptly regarding the issue you encountered. Please note that the issue was not caused by an error on our part. If you need any additional assistance, please do not hesitate to contact us again.

We are always here to help.

best regards

RoyalFortune からの回答

2025年2月21日

Dear Morgan

With the details you provided in your review, we do not find any registered player in our database who has requested a withdrawal. If you believe this is a mistake, please contact our support team for further assistance or kindly remove your review.

Please note that our goal is always to provide the best possible service to our customers while strictly adhering to our rules and procedures.

best regards

RoyalFortune からの回答

2025年2月19日

Dear Tim

Thank you for your review. Please contact us through our support team so we can investigate your concerns, as your review does not contain any specific details that we can verify.

In most cases, such delays are due to the processing time of the bank sending the funds. If you need any further clarification, we are at your disposal.

Please note that our goal is always to provide the best possible service to our customers while strictly adhering to our rules and procedures.

best regards

RoyalFortune からの回答

2025年2月19日

Dear Erfyl

Thank you for your feedback. Our customer service team responded promptly to your request, answering all your questions and providing you with all the necessary information. Additionally, the KYC team informed you immediately and in detail about the documents required for your verification, so the claim that you did not receive a response is not accurate.

We received only part of the required documents (passport and driver’s license) and informed you again about the additional documents needed. Unfortunately, you did not submit them. Instead, your response to our team was offensive.

We understand that the verification process may seem demanding, but it is strictly followed to ensure the security of all our customers.

Please note that our goal is always to provide the best possible service to our customers while strictly adhering to our rules and procedures.

best regards

RoyalFortune からの回答

2025年2月12日

Dear Ibraim

As you have been clearly informed both through our support team and via email from the relevant department, it appears that there has been a breach of our terms and conditions. As a result, your account has been closed, and your deposits have been refunded.

For any further inquiries regarding this matter, we kindly ask that you review our terms and conditions.

Please note that our goal is always to provide the best possible service to our customers while strictly adhering to our rules and procedures.

best regards

RoyalFortune からの回答

2025年2月12日

Dear Lee

As you have already been informed by our support team, according to our terms and conditions, if you have chosen to receive a bonus, you must complete the required rollover before requesting a withdrawal.

For any clarification, you can review the bonus terms and conditions or contact our customer support team, who will be happy to assist you.

Please note that our goal is always to provide the best possible service to our customers while strictly adhering to our rules and procedures.

best regards

RoyalFortune からの回答

2025年2月19日

Dear Jake

Thank you for your review. Please contact us through our support team so we can investigate your concerns, as your review does not contain any specific details that we can verify.

In most cases, such delays are due to the processing time of the bank sending the funds. If you need any further clarification, we are at your disposal.

Please note that our goal is always to provide the best possible service to our customers while strictly adhering to our rules and procedures.

best regards