National Storage レビュー 3,803

Worse company in the world. They will charge you a great rate at the start and then price inflates whenever they want which states on there contract. They charge in a racist way, so depending on gender, the colour you are and how much money you have, they lie about the sizes of there storage cages as when I got there it wasn’t the correct size nor showed me the prior to contract. Then tried to charge almost extra 100 for one that was the size they described. The best part is I’m still waiting to get a refund and looks like have to take legal action. I think they should stop getting there employees to write good reviews

thanks to Erin and team at Kelvin Grove facility. After a quick sale of my Dad's house in December, we needed to move everything out (mine, Dad's, and Mum's belongings) with a couple of days notice. Erin responded so helpfully on the call and got me set up within 24 hours, we went from 2 storage units to 4 over the following month (the house sold in 4 days) and I found both Erin and Dylan incredibly helpful in adding the extra storage on the same floor, then as I've re-moved stuff, downsized from 4 to 1 unit super helpful again.

I also appreciated that there were discounts offered on the units for the first few months and they were quite significant saving.

I highly recommend Kelvin Grove whether you have a little or a lot - for a short while or longer.

saved my bacon!!

The staff are great, the facilities are good but the pricing conduct is borderline criminal. In 18 months I have had my rent increase by 26% ! I think they believe you won't move as it is just too much hassle. This is unethical behavior and I will be moving or selling my belongings. Very disappointed.

Every member of the team at the Osborne Park store was not only fantastic to deal with but went above and beyond in their customer service.
We will never store with anyone else due to how helpful, friendly and accommodating they were. Thank you to the team at Osborne Park!

I can't speak highly enough of Blake and Liam at National Storage Lawnton. They are both so personable and genuinely helpful.

I went in this morning in a bind and within 20 minutes they had sorted me with storage for a large shipment of commercial goods; a forklift; and support unloading. They took all stress out of my day. I didn't feel they were salesy at all - they legitimately were working to get me the best solution for my needs.

While I was in there, I also observed them taking payment for an overdue bill; helping a customer store his boat; and helping another customer who had a very large trailer navigate the storage yard. Despite all of these events happening all at once, neither Liam nor Blake were phased and nothing was too much trouble for them.

These guys deserve a pay rise, seriously! Best customer service I've had in a long time. Props also to National Storage for having a clear and easy to navigate website!

Just be aware that their business model is based on getting your possessions in and then, when you're committed and can't do any thing about it, they raise the prices. Its a great business model when you think about it. We stored our possessions and went overseas thinking we'd be paying $357.00 per month. Now that we're stuck outside the country, they've raised that to $445.00 per month within 2 years. 25% in 2 years? Seriously? There is no possible justification, its predatory pricing.

Absolutely amazing service! Dylan was always extremely helpful and polite whenever I had any questions or concerns!

Would highly recommend to anyone needing a little extra storage!

National Storage - Milton, Queensland - THANK YOU!

We want to thank Alisha Bunting, the Facility Manager, for providing the best experience we have ever had from a storage facility and that is stating a lot as we have had storage units all around the world such as Germany, Dubai, New Zealand, Hong Kong, London, etc.

Everything has been perfect and Alisha exemplifies great customer service, friendliness, communication, honesty, empathy, and integrity as a great facility manager, and truly a pleasure to deal with.

Alisha has been constantly there, supportive, and always with a smile when we first needed a unit (explaining everything we needed to know), when our business grew and we needed a large unit (at the last minute), when we had deliveries (she had it covered), when we needed a helping hand (she was there to say we care), and when we needed above and beyond customer service she was there.

We will always be loyal customers to National Storage, especially to the Milton, Queensland location and that is all due to Alisha.

-Dominic & Deb

Erin and the staff at Kelvin Grove were very friendly and helpful throughout my rental period. Would definitely recommend this centre to others needing storage.

I had an uncomplicated, easy experience with National Storage Kelvin Grove. Staff (Dylan and Erin) were helpful and friendly. Happy to recommend

Excellent service at Kelvin Grove. Unfortunately, I can’t remember her name but she was very helpful and clear when getting me set up with the storage unit.

Erin was so helpful at Kelvin/Brisbane area. Thanks!

The Mornington centre has a great layout with security and cleanliness both held to a very high standard.
I was most impressed by the professionalism and friendliness of the manager Todd who took the time to show me around and had an answer to all of my questions.
There was no need to look any further for my storage needs.
Would highly recommend.

I have rented out two storage units, one in Clayton and the other in Rowville since April 2020. The staff in both areas have been very helpful, courteous and easy to deal with. Sheridan Dirckze in particular was very helpful when I initially rented out the Clayton storage unit and continued to be very helpful over the past nine months. Since I needed to move all my items to a larger unit in Clayton, Sheridan and Scott were very helpful in securing one for me. I have to also mention other staff such as Takiana (Clayton), Alan, Sharleen and Meagan (Rowville) have always been helpful. Finally, I find the storage units are clean, easy access and reasonably priced. Thank you. K

I came this earlier this afternoon to pick up my parcel that got redirected to this storage facility (I didn’t realise how big storage was). As I waited in the office I couldn’t help but observe the customer service that was provided to the man before me by the two young staff members working. I was approached by the young man and he apologised because he was new and needed the computer that the young lady was on. Once they were finished the young lady who was very polite helped me out as much as she could as we had a small issue with the parcel. It’s very rare to see this kind of service from young adults there days. Please pass my review onto the staff there as they should be proud of themselves.
This store was National Storage Rowville. Apologies for not mentioning.

Posting again as I contacted the centre regarding my parcel and they advised that they haven’t received this great feedback but the young lady Sheridan advised that the centre will receive this in the next few days.

Thank you.

Excellent service from Staff at Fortitude Valley Brisbane especially Renaye Friendly , Courteous and Efficient
well done

Thank you! Our business has been storing with Nationalstorage in Mornington, Hobart for nearly 10 years now. The service provided has consistently been exceptional. The team is super helpful and they do what they can do to help their customers.
They do not only offer storage services but a whole range of other services if required including office & meeting space for rent as well as basic packaging and warehousing services. I love the kitchen and the free coffee provided.

Dylan at National Storage, Kelvin Grove has been a star. He's been prompt, efficient, helpful, and friendly during every interaction and has gone above and beyond to make my experience moving and storing my household items from interstate totally seamless and pain-free, and during a stressful pandemic year! Thanks so much, Dylan.

Surprised to see so many good reviews. The lady at Collingwood (VIC) reception was so rude (around 12.50pm on 19th Dec). We wanted to know how to use this service to send some boxes for our friend who is a member.
She didn’t want to explain and said it’s better to use AusPost.

She was very friendly to the lady before me. So not sure why we were treated this bad. Hopefully my skin color isn’t repelling her :(

This is a greedy avaricious company , frequent rent increases , usually above CPI , and an incompetent workforce .
They used to send a reminder to pay the usurious storage fees , they now send an $11.00 late payment fee instead .
Artarmon used to be owned and managed by Spare Rooms , and it worked plus the storage rates were fair , the staff fair and competent .
That died the day National Storage took over .