National Storage レビュー 3,803

A cool, unquantifiable, 16% rent increase, would not recommend!

Exceptional service at National Storage Kelvin Grove. Dylan especially was a dream to deal with, nothing was too much trouble with accomodating my requirements. I was so impressed with the new facilities and actual storage space which suited my needs perfectly.

I had an incredible experience with National Storage Kelvin Grove and Dylan and Erin. I highly recommend this company

Lisa was helpful and showed empathy by looking into the situation and compromised. Very well done.

I was sent an invoice via email with 14 day payment terms; a few days later I was contacted by letter saying that a $11 late fee would be applied. Absolutely deplorable! They don't even give you time to pay at Port Adelaide storage facility....I can provide emails and correspondence to prove my case.

These people have been amazing.

I've had my stuff with them for some years. What makes them amazing is they are incredibly empathetic and patient to the traumas of being separated from your personal belongings, which obviously comes with their professional skill and experience.

Each time, every staff member has been helpful, pleasant, professional and just fantastic. Thanks to the staff at National Storage, and thanks Chris, you all made the journey easier :)

Treat customers very poorly, not to be trusted

I would highly recommend Katie @ National Storage in Joondalup for any storage needs. The customer service experience when dealing with her was exceptional, and I would not hesitate in asking her to help again in future. Thank you Katie!

National storage in Clayton are horrible. Theyre customer service is extremely poor to non-existant.

Just this month they debited my ctedit card without authorization bringing their business practices into the realm of illegal fraudulant activity.

Had they just called they might get permission but how dare you debit my card without authorization!!

National Storage in Mitchel is a rip off merchant. I am paying $277 per month for a small space which is extremely high. I use to pay for a similar space in Sydney half the price. In March they deducted three payment from my account which I have been disputing for nearly 6 months but they refuse to refund my money back instead they are charging late fee for April 2020 account which I disputed. They have been charging interest and late fee for the disputed overpaid amount. Saying that I now owed them $390. In spite they have been taking funds from my account every month since last week. The manager Genevieve is not very professional manager she is rude and have caused me so much stressed and my blood pressure has gone high due to this. I would never recommend anyone to rent a storage in Mitchel. Even during the COVID time they have no sympathy towards customers. They are money hunger people who like to steal from vulnerable people. Overall I score them O for their customer service and ripping off money for their so called management bonuses.

thought they were playing then end when they were taking out money and is given up the storage and this money was for something else well it's been well over a month it was sorted two weeks into this month I was Informed I'd be honoured this back to my account and well after a fortnight if this info I have still not been honoured this back to bank it's utterly terrible quick to take but not quick to honour it back to my bank account

Terrible company, way overpriced for what they are. Frequent rental increases and not always just $5 extra. Every time I go to my unit the alarm goes off. Poor service and poor quality. Staff can't string together an email properly. I provide notice of intention to vacate and then promptly get sent through an email as if I'm starting up again. Why are you sending me an email telling me my agreement is ready to sign when I'm cancelling? Not to mention when I do click on the link it actually takes me to a move out notice form... A little bit unprofessional when staff can't even check emails before they send them.

Thanks to you all, seriously the best support and customer service that I have had. You all went out of your way and above the call of duty. Much appreciated and I will not hesitate to recommend the branch.

Dylan worked with me on the right size unit, pricing and leave... it was all done in about an hour and was certainly service with a smile. Got exactly what I wanted and he provided other options in case I was looking for a cheaper alternative. Thanks Dylan, it was an absolute pleasure to work with you.

Krystal was absolutely incredible. She really went above and beyond. I don’t usually bother leaving reviews, but I was truly blown away by how easy she made the whole process. I was very stressed and disorganised and I felt immediately at ease thanks to her helpfulness.
The entire experience from booking to storage was excellent- as was every single person I dealt with.
I actually used to work at a competing storage company and I know first hand a lot of the people you deal with there are not even close to pleasant, so it truly was a big relief. Krystal is an asset to your company- give this girl a raise.

Christine @ Dandenong South has been absolutely incredible. Christine went above and beyond customer service to get the best possible outcome for me. Her manager included.
I have had a storage unit with them for over a year, I contacted Christine to find a cheaper storage unit on upper level due to financial circumstances.
Christine encouraged me to go for a smaller unit than what I asked for to save more money and even offered for us to attempt to move into the smaller unit, and if that didn’t work out her and her manager were happy for me to move into bigger one (if need).
These ladies are incredible. I am so grateful for their assistance and wonderful customer service during times like these.

National Storage Milton. Staff always courteous and helpful. Even seemed to enjoy their jobs. Answered the phone warmly. Didn't avoid challenging questions and offered answers without ducking and avoiding them. Gave out important info just didnt wait for you to overlook something. Well done staff. A pleasure dealing with you. Thanks Alisha.

Excellent. Could not recommend more!

Dealing with these guys, especially Alisha, has been the easiest process. I have never had to use storage before so I was definitely new to the process but she made it so easy and completely stress free. If anything I would have made her life more stressful because moving interstate is never a smooth ride.

The pricing also was so reasonable and overall they are just wonderful, polite and honest!

It was a hassle free experience to get set up with a storage unit. I appreciated how straightforward it was and how easy Nav was to deal with. Thanks!

I have had my furniture stored at the Edmonton Facility for over 3 years as I have moved a lot. There have been a few inspections to check on how my goods were and the place is impeccable. Amazingly clean and vermin free. The staff, particularly Heather has always been extremely helpful and friendly. Highly recommend this facility.