Dropped the car off at 9am for windscreen replacement. A warm reception from the staff involved. I explained that I have disabilities and removing the dash cam was a problem for me. A member of staff... もっと見る
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所在地
所在地を変更Unit 5A Anglo Business Park,, Coldharbour Way, HP19 8UP Aylesbury, Buckinghamshire, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Had to phone prior to appointment and the man on the phone was helpful and made sure I had the right postcode. Did find it a bit difficult to find as it’s a small turning. parking was limited.... もっと見る
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Windscreen replaced so efficiently & with excellent facilities whilst waiting for the job to be done. WiFi, complimentary drink & aircon waiting area with desks to work at. One of the best vehicle rep... もっと見る
企業が回答しました
Great communication. The staff where really friendly. Location provides an area to work with refreshments. Done the work quickly without any issue. Would happily use again, but hope I won't need to.
企業が回答しました
企業情報
National Windscreens - Aylesbury について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit 5A Anglo Business Park,, Coldharbour Way, HP19 8UP, Aylesbury, Buckinghamshire, 英国
- 01296-200-098
4.8
優良
221件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very good..
2025年7月12日
National Windscreens - Aylesbury からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
National Windscreens - Aylesbury からの回答
We appreciate your feedback and are glad you found our service professional. We'll work on making our location easier to find.
Very helpful service and the job was…
Very helpful service and the job was done quickly. Thanks
2025年6月30日
National Windscreens - Aylesbury からの回答
We appreciate your positive feedback! We're happy to hear that our service was helpful and the job was completed quickly. Thanks!
Very satisfied
The fitter was on time, polite and efficient. The chip was mended in 15 minutes and was a good job.
2025年6月3日
National Windscreens - Aylesbury からの回答
We're happy to hear that the fitter was punctual, courteous, and effective. We're glad the chip repair was completed quickly and to your satisfaction. Thank you for your positive feedback!
National Windscreens - Aylesbury からの回答
We're happy to hear that our service was punctual, quick, and clean. Thank you for your positive feedback!
efficient service
2025年3月22日
National Windscreens - Aylesbury からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Aylesbury からの回答
Thank you for your kind words! We're so glad to hear you had a positive experience with our service. We appreciate your feedback and are thrilled you found our staff friendly and the service professional. We strive to provide excellent customer service, and your review confirms we're on the right track.
Unable to make contact by phone to make appointment.
It took 2 visits to replace windscreen. Worst thing was trying to contact National Windscreen by phone. Phones were not answered either at nearest depot or head office .
2024年12月21日
National Windscreens - Aylesbury からの回答
We understand your frustration with the inconvenience of needing two visits to replace your windscreen. We apologize for the difficulty you experienced in reaching us by phone. We value your feedback and will work to improve our communication channels.
National Windscreens - Aylesbury からの回答
Thank you for your kind words. We're delighted to hear you found our customer service helpful.
Very professional and did a great job.
2024年12月7日
National Windscreens - Aylesbury からの回答
We appreciate your kind words and are glad you found our service professional.
Very efficient service
Very friendly staff. I drove straight in and they started work immediately. It was finished much quicker than I expected.
2024年12月2日
National Windscreens - Aylesbury からの回答
Thank you for your kind words. We're thrilled to hear you had a positive experience with our team. We appreciate your feedback and are glad you were satisfied with the service.
Great efficiency
Easily booked, got a slot available in a few days. Great guy, came on time.
2024年11月11日
National Windscreens - Aylesbury からの回答
Thank you for taking the time to share your positive experience. We're thrilled to hear that you found the booking process easy and that you were able to get a convenient appointment. We appreciate your kind words about the technician.
National Windscreens - Aylesbury からの回答
Thank you for taking the time to share your feedback. We appreciate you highlighting our quick and efficient service.
Wave goodbye to your automatic wipers
Since having my windscreen replaced. My automatic wipers no longer work, despite specifically asking the fitter about the sensor when the windscreen was initially fitted.
2024年8月2日
National Windscreens - Aylesbury からの回答
Hi,
Thank you for taking the time to review your recent experience. We’re sorry to hear you’re unhappy and that our service did not meet
your expectations.
If you would like us to look into this, please contact us with your details, at: CustomerRelations@NationalWindscreens.co.uk
Kind regards, National Windscreens
Great customer service
It was easy to get through on the phone the day before to request an early morning call in order to get to my hospital appointment. The service turned up on time and was polite and helpful.
2024年9月3日
National Windscreens - Aylesbury からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Easy to book and prompt service
2024年8月20日
National Windscreens - Aylesbury からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
New windscreen
The fitter did a good job of replacing front windscreen. Was very pleased with it.
2024年5月16日
National Windscreens - Aylesbury からの回答
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
National Windscreens - Aylesbury からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Aylesbury からの回答
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
National Windscreens - Aylesbury からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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