The booking process through my insurers was easy. I turned up at the shop and was greeted by a charming member of staff who explained the process and time. I left the car popped to a couple of sho... もっと見る
企業が回答しました
所在地
所在地を変更11 Taw Mill Business Park, Howard Avenue, EX32 8QA Barnstaple, North Devon, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
This is the second time we've had to have our rear windscreen replaced, both times by National Windscreens. This time we took it to the Barnstaple workshop where they did an excellent, efficient job... もっと見る
企業が回答しました
What a wonderful service, from the telephone ops to the on the road engrs. Our replacement windscreen was not straight forward at all. The engr persevered, came up with the solution. Whilst it took a... もっと見る
企業が回答しました
Phoned my insurance company,because it was related to windscreens was put onto National Windscreens. Polite very helpful all explained, appointment fixed. My local depot phoned, asked if I would like... もっと見る
企業が回答しました
企業情報
National Windscreens - Barnstaple について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
11 Taw Mill Business Park, Howard Avenue, EX32 8QA, Barnstaple, North Devon, 英国
- 01271-900-013
4.7
優良
267件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Extremely helpful team at Barnstaple
2024年11月11日
National Windscreens - Barnstaple からの回答
We're so glad to hear that you had a positive experience with our team! We strive to provide excellent customer service, and we're thrilled that our team in Barnstaple was able to help you.
National Windscreens - Barnstaple からの回答
We appreciate your kind words! We're thrilled to hear you had a positive experience.
Great service.
Friendly service. Got the job done, no problems. What more can you ask for.
2024年10月27日
National Windscreens - Barnstaple からの回答
Thank you for your positive review! We're happy to hear that you were satisfied with our service. We strive to provide our customers with a positive experience and appreciate your feedback.
National Windscreens - Barnstaple からの回答
Thank you for your kind words. We're thrilled to hear you had a positive experience. We appreciate your feedback and will continue to strive for excellence.
Nice staff, but let down by the repair…
Nice people but they broke the trim around the rear view mirror and tried to fix it with double sided tape, which lasted 100yds from the garage.
Awaiting replacement parts and their repair.
2024年10月30日
National Windscreens - Barnstaple からの回答
We understand your frustration with the damage to your vehicle. We strive to provide excellent service and are disappointed to hear that your experience did not meet your expectations. We appreciate you bringing this to our attention and are working to resolve the issue. We are committed to ensuring your satisfaction and will do our best to make things right.
Easy to contact and arrange for repair…
Easy to contact and arrange for repair to be completed. Regular updates as to when repair was going to be done.
2024年10月20日
National Windscreens - Barnstaple からの回答
Thank you for taking the time to review your recent experience. We are pleased to hear that you found it easy to contact us and arrange for your repair. We appreciate your feedback and are glad that you received regular updates throughout the process.
National Windscreens - Barnstaple からの回答
We appreciate your kind words and are glad you had a positive experience.
A professional approach.
Arrived on time, did a great job with lots of care and attention to detail.
2024年10月18日
National Windscreens - Barnstaple からの回答
Thank you for your kind words. We're thrilled to hear that you were happy with the service you received. We strive to provide our customers with the best possible experience, and we appreciate your recognition of our team's hard work.
Service standard excellence.
Phoned my insurance company,because it was related to windscreens was put onto National Windscreens. Polite very helpful all explained, appointment fixed. My local depot phoned, asked if I would like an earlier date all was agreed. When they came to put new windscreen in so professional. The service I have received was top form, thank you National Windscreens I will definitely recommend you.
2024年10月14日
National Windscreens - Barnstaple からの回答
We are thrilled to hear about your positive experience with National Windscreens. It sounds like you received exceptional service from our team, from the initial phone call to the professional installation of your new windscreen. We are committed to providing our customers with the best possible service, and we are delighted that you were satisfied with every aspect of your experience. Thank you for your kind words and recommendation.
Perfect Service!
The whole process from start to finish was seamless. All contact easy and helpful. We were texted with all details for the appointment both the week before and the day before with helpful route to garage. We were offered somewhere to sit and wait with coffee but we left them to it. Whole experience perfect .. would use again no problem but hopefully we won't have to! Would be very happy to recommend .. Thanks for great service.
2024年10月7日
National Windscreens - Barnstaple からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
A great experience and fantastic…
A great experience and fantastic communication. Both chaps who came on the day delivered excellent customer service.
2024年9月24日
National Windscreens - Barnstaple からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
Great service. Polite and friendly staff. Appointment carried out swiftly and smoothly.
2024年9月17日
National Windscreens - Barnstaple からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Barnstaple からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Your operative was superb
Your operative was superb. polite, knowledgeable and efficient. he explained the details of the repair and explained it might not work, but proceeded and the repair was fairly successful. it can still clearly be seen from inside the car and there is a small "run" from the spot, but for now it is quite acceptable. there is a small scratch on the bonnet where his machinery was placed.
2024年9月16日
National Windscreens - Barnstaple からの回答
Hi,
Thank you for taking the time to review your recent experience. We value all customer feedback and are always working to offer the best
service.
Kind regards, National Windscreens
Rapid response
Rapid response. The fitter was efficient, friendly and paid attention to detail. The result was perfect.
2024年9月19日
National Windscreens - Barnstaple からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great friendly service
Came to my address on time , very friendly and did a really good job , very professional, great service
2024年9月17日
National Windscreens - Barnstaple からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
National Windscreens - Barnstaple からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
National Windscreens - Barnstaple からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The technician was brilliant
The technician was brilliant - extremely helpful but the online booking system is flawed. It told me that it couldn’t be repaired at home because I had an intelligent windscreen - even though it was only a small chip. I have subsequently found that this only applies if the windscreen needs to be replaced
2024年8月30日
National Windscreens - Barnstaple からの回答
Hi,
Thank you for taking the time to review your recent experience. We value all customer feedback and are always working to offer the best
service.
Kind regards, National Windscreens
Great service by National Windscreens…
Great service by National Windscreens in Barnstaple branch.
Fitted and vehicle back within 2 hours for a fully camera/sensor calibrated windscreen replacement.
Thank you!
2024年8月20日
National Windscreens - Barnstaple からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。