Getting my car's windscreen replaced was an incredibly seamless experience. They even got me in earlier than my original date, and the work was done right on time with no wait. The professionalism wa... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Only slight crack in windscreen 15mm, repair still visible. Guess it’s the best they could do but was hoping not to see it. Repair carried out quickly and I hope efficiently engineer polite and expla... もっと見る
企業が回答しました
I went through my insurance company to get my windscreen replaced due to a crack caused by road debris. Booking process extremely easy, payment also straightforward and easy. The appointment they advi... もっと見る
企業が回答しました
My experience with national windscreen was very professional you was greeted and told to leave your car and how long it would take. You was told if wanted to stay or go.but you was given a wonderful p... もっと見る
企業が回答しました
企業情報
National Windscreens - Basildon について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit 8, Wickham Business Park, Honywood Rd, SS14 3EQ, Basildon, Essex, 英国
- 01268-350-362
4.6
優良
682件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Bardzo dobra robota miła obsługa szybko…
Bardzo dobra robota miła obsługa szybko i na temat dzięki.
2026年5月20日
National Windscreens - Basildon からの回答
Thank you for your positive feedback!
National Windscreens - Basildon からの回答
We're happy you found booking easy, the job quick and clean, and our staff friendly!
was a very quick service provided and…
was a very quick service provided and staff members was very good
2026年5月12日
National Windscreens - Basildon からの回答
We're so pleased you found our service quick and our staff excellent! We appreciate your kind words.
National Windscreens - Basildon からの回答
We appreciate you sharing your positive experience with us!
Reliable and Efficient service
It was very easy to set up an appointment, upload photos and details. Everything was confirmed by email and text and my windscreen crack was sorted out in 3 working days. The job was carried out efficiently and in good order.
2026年5月4日
National Windscreens - Basildon からの回答
We appreciate your positive feedback. We're happy to hear that setting up your appointment was easy and that your windscreen was sorted out efficiently. Thank you for sharing your experience!
National Windscreens - Basildon からの回答
We're happy to hear that we kept you informed during the repair process. Thank you for your positive feedback; we appreciate it.
National Windscreens - Basildon からの回答
We're happy to hear that you had a positive experience and were able to collect your order at the right time. Thank you for your feedback.
National Windscreens - Basildon からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
National Windscreens - Basildon からの回答
We're happy you experienced such great service from start to finish. Thank you for your positive feedback; it truly means a lot to us.
Top job, very happy
My installer called to say I could come earlier if I liked, when I arrived he was waiting and got on with the job. 50 minutes later it was done, he very kindly mentioned that he'd hurried because I said I worked nights. Top man, top quality install. Very happy
2026年4月30日
National Windscreens - Basildon からの回答
We're happy to hear that you had a great experience! We appreciate your positive feedback regarding the prompt and efficient installation. It's wonderful to know the installer accommodated your schedule. Thank you!
National Windscreens - Basildon からの回答
We appreciate you sharing that our staff was polite, the service was quick, and that our place was clean! We are so happy you were pleased!
Calm and confident fitter
2026年4月26日
National Windscreens - Basildon からの回答
We're glad you felt comfortable and secure with our fitter. Thank you for your positive feedback; it means a lot to us.
Accounting issues terrible!!
The experience was thwarted with difficulties over the payment that took nearly 3 weeks to resolve, which carried on after the windscreen was fitted. I
It took 5 calls and an email to get it sorted.
Customer Service were helpful but seemed powerless in sorting their accounts department.
Fitting of the windscreen went well and the guy at the Fitting centre was really helpful.
Whole experience spoilt by poor accounts communication and action.
2026年4月21日
National Windscreens - Basildon からの回答
We appreciate you sharing your experience. We're sorry to hear about the payment issues you encountered and the multiple contacts needed to resolve them. We're glad the fitting went well and the technician was helpful. We'll address the accounts communication issues to improve our service.
Easy booking procedure via insurance…
Easy booking procedure via insurance company with useful reminders of appointment time - on day completed job within allocated time slot and did a great job with helpful staff. Thank you.
2026年4月22日
National Windscreens - Basildon からの回答
We appreciate your positive feedback. We're happy to hear that the booking procedure via your insurance company was easy and that the reminders were useful. It's great to know the job was completed within the allocated time and that you found our staff helpful.
Friendly and very helpful staff
2026年4月15日
National Windscreens - Basildon からの回答
We appreciate you sharing that our staff was friendly and helpful! We are so happy you were pleased with us.
Very easy from start to finish
Very easy from start to finish, kept me well informed all the way through and the guys who fitted it were very nice and helpful, excellent job all round
2026年4月21日
National Windscreens - Basildon からの回答
We appreciate your positive feedback! We're so happy to learn that everything was easy from start to finish, you were well-informed, and the fitters were nice and helpful.
It was very good experience for me
2026年4月20日
National Windscreens - Basildon からの回答
We're happy to hear that you had a very good experience. Thank you for sharing your positive feedback with us.
Very good service 👍
2026年4月20日
National Windscreens - Basildon からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Windscreen replacement
Appointment moved to PM despite booking an AM slot. However communication was good and was completed quicker than expected.
2026年4月9日
National Windscreens - Basildon からの回答
We appreciate your feedback and are glad the communication was helpful and the work was completed quickly. We'll review the scheduling issue.
National Windscreens - Basildon からの回答
We appreciate you sharing that our staff was welcoming and good! We are so happy you were pleased with our team.
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