I had an new windscreen fitted to a BMW X3. There were two lads at the depot and the bearded one worked on my car. They had an excellent rhythm, worked steadily, knew exactly what they were doing and,... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Had a really good experience here. Glass was able to be sourced for my old and unusual car (both front and rear screens). Guys also replaced my rear view mirror with another one that I supplied. This... もっと見る
企業が回答しました
Prompt local service. Good job fitting glass, although I noticed on way home the near side windscreen wiper arm was slightly high in the rest position. This was corrected by myself when I got home. I... もっと見る
企業が回答しました
They did a really good job replacing my windscreen. Arrived on time, friendly service, and everything was done quickly and neatly. Very happy with the work!
企業が回答しました
企業情報
National Windscreens - Bath について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
4 Stable Yard, Windsor Bridge Road, BA2 3AY, Bath, Somerset, 英国
- 01225-220-183
4.8
優良
163件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service prompt and efficient
2024年4月19日
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Booking was easy
Booking was easy. Windscreen replaced within 3 days of booking.Dropped car off. Had a call one and half hours later. Windscreen replaced. No issues. Excellent service
2024年4月12日
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Easy booking online but need to improve communication
Easy booking online
Great customer service once I went to the site, however they were meant to confirm an appointment time which didn’t happen so I just turned up at opening time as unsure what else to do. I had tried phoning them to confirm but went to a call centre and call was never returned.
2024年4月8日
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Professional
Booked in, easy to find, no queue when I got there, and the fitter was very helpful and polite. A professional service.
2024年4月8日
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Well received at Reception
Well received at Reception, with a technician already appointed. No delay, and they provided me with an umbrella.
Car ready earlier than expected.
2024年3月28日
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Completed in about 2.5hrs instead of…
Completed in about 2.5hrs instead of 3hrs. Kept me informed when completed
2024年3月13日
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very efficient service
Very efficient service, friendly and obliging team, and they solved my problem in record time. The website was easy to use in making the booking.
2024年3月1日
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fast and efficient service
Fast and efficient service and cheaper than the quote received from Autoglass. My car insurer has National Windscreens as their approved replacement windscreen provider and I can clearly see why. I'd recommend anyone to get a quotation from National Windscreen before ordering a replacement through Autoglass.
2024年2月17日
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Feedback from the garage owner where…
Feedback from the garage owner where the replacement window was carried out:
“how pleasant, professional, knowledgeable and conscientious the technician was, and that he would highly recommend the technician who is most definitely as asset to the company”
From Paul Hurd, Hillrise Garage, Bath
2024年2月9日
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Easy to book and great service.
2024年1月27日
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great Service
Great Service. I was rung the day before the appointment to confirm what time to expect the technician. The technician was on time and completed the windscreen replacement.
2024年1月27日
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service
Excellent service: friendly and informative. They attended the appointment promptly, provided useful advice, and installed a replacement windscreen promptly.
2024年1月19日
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Replacement windscreen …
Excellent communication and service. Very pleased with the replacement windscreen
2024年1月10日
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Able to book online via my insurance…
Able to book online via my insurance company. Fitted screen expertly and apologised for taking longer than expected due to difficulties with previous job.
Clean tidy interior.
Friendly staff.
2024年1月5日
National Windscreens - Bath からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I was very satisfied with the rear…
I was very satisfied with the rear window replacement. The thing I'm not satisfied with is leaving broken glass behind which now I can't open my boot and the broken glass is rattling.
2023年12月28日
National Windscreens - Bath からの回答
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
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