Great service by Nathan. Let me know ahead of his visit that he would be arriving and gave me an accurate ETA. Very professional, helpful, advice given was sound and job was completed quickly and to... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great service, turned up on time and fitted the new windscreen very quickly, with no issues.
企業が回答しました
Simple & efficient - I booked this company as my windscreen had a crack the full length of the screen; it would have failed the MOT. I was given the earliest date they had available & I was able book... もっと見る
企業が回答しました
The fitter was very helpful. There was some confusion about the appointment time but the fitter changed his schedule to accommodate my request. Repair was carried out promptly and completed in a s... もっと見る
企業が回答しました
企業情報
National Windscreens - Bolton について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
97-99 Derby Street, Bolton, BL3 6HH, Bolton, Greater Manchester, 英国
- 01204-235-168
4.5
優良
375件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service and friendly staff
Great service and friendly staff. Dave in the most horrible weather replaced the windscreen and was only prevented from calibration of it by the vehicle itself.
2024年12月6日
National Windscreens - Bolton からの回答
We appreciate your kind words about our service and staff. We're glad you had a positive experience, even in challenging weather conditions. We strive to provide excellent customer service and are pleased to hear that Dave went above and beyond to assist you.
National Windscreens - Bolton からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Bolton からの回答
Thank you for your kind words! We're happy to hear you found our service quick, efficient, and friendly. We appreciate your business.
National Windscreens - Bolton からの回答
We understand your frustration with the missed appointments. We value your time and apologize for the inconvenience caused. We're committed to improving our scheduling process and communication to ensure a smoother experience for all our customers.
Windscreen
Easy place to find. The 2 men working there were friendly. The job was done within 1.5 hours. So great, fast, service.
2024年11月23日
National Windscreens - Bolton からの回答
Thank you for your kind words! We're thrilled to hear you found our location easily and appreciated the friendly service. We strive to provide fast and efficient service, so we're glad you were pleased with the quick turnaround time.
fast and it was a great job
2024年11月20日
National Windscreens - Bolton からの回答
We appreciate your kind words and are glad you were satisfied with the service.
Trouble getting the required glass
Didn't like that we had to wait till the 5th day to get the glass for the repair
2024年11月7日
National Windscreens - Bolton からの回答
We understand your frustration with the wait time for the glass repair. We strive to provide timely service and will look into ways to improve our process.
National Windscreens - Bolton からの回答
Thank you for taking the time to share your positive experience. We appreciate your kind words about our service.
National Windscreens - Bolton からの回答
Thank you for your kind words. We are delighted to hear that you were pleased with the service and communication. We appreciate your feedback and are committed to providing the best possible experience for our customers.
National Windscreens - Bolton からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Good service and quick
2024年11月12日
National Windscreens - Bolton からの回答
Thank you for taking the time to share your feedback. We appreciate your kind words about our service.
Bolton Depot
Member of staff at Bolton depot, Mr Hill, was extremely helpful regarding an issue with my windscreen. Very knowledgeable and polite in advising what my options were. Thank you.
2024年11月15日
自発的なレビュー
National Windscreens - Bolton からの回答
Thank you for your kind words. We're delighted to hear that you were happy with the assistance you received from our staff member. We appreciate your feedback and are glad that you found them knowledgeable and polite. We strive to provide a positive experience for all our customers, and we're happy that we were able to achieve that for you.
Good job
Great service by Nathan. Let me know ahead of his visit that he would be arriving and gave me an accurate ETA. Very professional, helpful, advice given was sound and job was completed quickly and to a very high standard.
Process was easy from initial contact through to technician visit. Excellent.
2024年11月4日
National Windscreens - Bolton からの回答
Thank you for taking the time to share your positive experience. We are delighted to hear that you were impressed with the service provided by our technician. We strive to provide excellent customer service and appreciate your kind words about our team's professionalism and expertise.
Helpful
The fitter was very helpful. There was some confusion about the appointment time but the fitter changed his schedule to accommodate my request.
Repair was carried out promptly and completed in a short time. He provided a receipt and was able to take my excess payment by card
2024年10月21日
National Windscreens - Bolton からの回答
We appreciate your feedback and are glad to hear that the fitter was helpful and accommodating. We strive to provide excellent customer service and it's encouraging to know that our fitter went above and beyond to ensure your appointment went smoothly. We're also pleased to hear that the repair was completed promptly and efficiently.
Excellent!
Excellent service, polite and helpful staff, quick and professional job done in under 2 hours, would use them again in a heartbeat for any future problems
2024年10月16日
National Windscreens - Bolton からの回答
Thank you for taking the time to share your positive experience. We're delighted to hear that you were happy with the service you received. We appreciate your kind words about our staff and the quality of the work.
National Windscreens - Bolton からの回答
We appreciate your kind words and are glad to hear that you were satisfied with our service. We strive to provide efficient and timely work for all of our customers.
Excellent engineers made me feel…
Excellent engineers made me feel welcome when I arrived and informed me of the time to return to collect the car. It was ready when I returned, all sorted. Thank you
2024年10月9日
National Windscreens - Bolton からの回答
We appreciate your kind words! We're thrilled to hear that you had a positive experience with our engineers. We strive to provide exceptional service and are glad you found our team welcoming and helpful.
National Windscreens - Bolton からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Straightforward windscreen replacement.
Referred straight through from car insurance company. Information as in my policy. Close to home. Car park next to the workshop. Windscreen fitted as agreed but workshop was busy so I didn’t get a call to collect my car until 2 hours later than promised. Good advice provided on collection of car.
2024年10月1日
National Windscreens - Bolton からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Bolton からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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