Was all good and very prompt. Two criticisms were they didn't come out to install due to the car having KAFAS cameras, but Autoglass would have come out if my insurance covered it. They also left my... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
All was very straightforward. Thank you. I was surprised to find I had to wait nearly two weeks for my home visit. I asked about visiting the depot although it would be more complex for me to do, b... もっと見る
企業が回答しました
Booking process was easy. Could select from different locations. Was kept informed by text about what time I should show up for my appointment. When I arrived they were all ready for me. It took about... もっと見る
企業が回答しました
Excellent communication Technician was superb. Gave me a detailed description of what would happen including the set up of aptive functions. My only criticism would be no invoice to detail the va... もっと見る
企業が回答しました
企業情報
National Windscreens - Brighton について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit 4, St Josephs Business Park, BN3 7ES, Brighton, East Sussex, 英国
- 01273-803-527
4.7
優良
708件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service
The appointment was easy to book online but the staff of the centre even contacted me to see if I would like an earlier one.
The glass change was done quickly and efficiently and they even refitted my dashcam that I had forgotten to remove.
A very good experience
2026年7月2日
National Windscreens - Brighton からの回答
We're delighted to hear that booking was easy and that our team was able to offer you an earlier appointment. It's great to know the glass change was quick and efficient, and we appreciate your positive feedback.
Great communication before the visit
Great communication before the visit, felt like they wanted to really assist to get the repair completed quickly recognizing that the car was not secure, they visited the morning after so were very quick, and the service was very efficient and helpful on the day.
2026年6月24日
National Windscreens - Brighton からの回答
We're so pleased to hear about your positive experience! We're glad our communication was helpful and that we were able to assist quickly with your repair, especially recognizing the urgency. Thank you for your kind words about our efficient service.
National Windscreens - Brighton からの回答
We're so pleased to hear that our team was efficient and friendly, and that we kept you updated throughout the process. Thank you for your feedback!
National Windscreens - Brighton からの回答
We are so pleased you are happy with our service. Thank you for your kind feedback!
Very quick efficient and helpful
Very quick efficient and helpful. Did a fantastic job clean, professional and friendly even took our bag of broken glass away which was above and beyond. Thank you for a brilliant service from start to finish.
2026年6月23日
National Windscreens - Brighton からの回答
We're so pleased to hear our team was quick, efficient, and helpful, providing a fantastic, professional, and friendly service. We appreciate your kind words!
National Windscreens - Brighton からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Had the first appointment cancelled due…
Had the first appointment cancelled due to sickness issues, these things happen! But second appointment went all to plan, nice tidy job
2026年6月15日
National Windscreens - Brighton からの回答
We appreciate your understanding regarding the initial cancellation. We're truly glad the second appointment went well and you're happy with the job!
A great team in Brighton / Hove
A great team , great communication and expertly actioned! making it all very easy .
2026年6月16日
National Windscreens - Brighton からの回答
We're so pleased you found our team and communication great, and the service expertly actioned, making it easy. Thank you!
National Windscreens - Brighton からの回答
We appreciate your recommendation!
National Windscreens - Brighton からの回答
We appreciate your kind words.
Very proactive in sourcing and fitting…
Very proactive in sourcing and fitting broken side glass. The Brighton team were excellent.
2026年6月12日
National Windscreens - Brighton からの回答
We appreciate your positive feedback! We are so happy to hear that our team was proactive and excellent.
National Windscreens - Brighton からの回答
We appreciate your kind words about our professionalism and efficiency.
National Windscreens - Brighton からの回答
We appreciate your kind words. We are so glad you had a helpful and carefree experience with us.
Nissan serena windscreen replacement
Very easy booking process.
Brighton staff friendly and helpful.
Quick service. Very happy with service i received
2026年6月9日
National Windscreens - Brighton からの回答
We're so pleased you found our booking process easy and our Brighton staff friendly. Thank you for your kind words!
excellent service
excellent service, the replacement is faster than I expect. Highly recommend.
2026年6月3日
National Windscreens - Brighton からの回答
We're so pleased you found our service excellent and the replacement faster than expected! We appreciate your recommendation.
Perfect Job from Brighton Branch !
The Staff at Brighton were so accommodating.
My appointment was supposed to be the following day but I turned up the day before to see if I could bring my car in earlier as my wife had a hospital appointment. They told me to leave the car with them. They phoned me 2 hrs later to say that I could collect my car in half an hour as they had fitted the new screen already. Can’t recommend them enough, thanks guys!
2026年6月1日
National Windscreens - Brighton からの回答
We are so glad to hear we could accommodate your urgent request and get your car back to you quickly. Thank you for sharing your positive experience with us!
National Windscreens - Brighton からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I was impressed
I was impressed, friendly and efficient service with good date availability for the job to be completed.
These guys will be my "go to" for all windscreen repairs and replacements.
2026年5月27日
National Windscreens - Brighton からの回答
We appreciate your positive feedback. We're happy to hear our service was friendly and efficient, with good date availability. We're glad to be your go-to for future repairs.
Insurance windscreen replacement
Insurance windscreen replacement, easy service to drop off car and called when it was ready for collection.
Recalibration of screen rain sensors completed on site and no issues, car left clean and with no concerns.
2026年5月29日
National Windscreens - Brighton からの回答
We appreciate your positive feedback. We're happy to hear that the windscreen replacement service was easy and that the recalibration was completed without issues.
Fantastic & friendly staff
Fantastic workmanship, friendly staff. I was so appreciative that they fit me in so swiftly.
2026年5月22日
National Windscreens - Brighton からの回答
We're delighted you appreciated our fantastic workmanship and friendly staff. We're glad we could assist you swiftly!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。