The window replacement was done within a few days & the Person doing the work ( I think his name was Louis) done a fantastic Job & took his time to make sure as much broken glass was removed. Can't th... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I booked an appointment for them to come to me which is super ideal and makes it easier for me to get the windscreen replaced. I forgot the name of the guy who came out so sorry but genuinely such a f... もっと見る
企業が回答しました
Booking was easy and quick, plenty of availability, drop of simple and could do the day before. My only negative feed back was communication to tell me it was ready i got called at 16:58 to tell me m... もっと見る
企業が回答しました
Extremely satisfied with my experience with National Windscreens. Wasn't able to grab a name of the agent who replaced my windscreen but he was both very polite, professional and super easy to w... もっと見る
企業が回答しました
企業情報
National Windscreens - Bristol について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
St Philips Road, Kingsland Trading Estate, BS2 0HL, Bristol, Somerset, 英国
- 0117-369-0267
4.7
優良
502件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service and very quick
2025年6月18日
National Windscreens - Bristol からの回答
We appreciate you sharing your experience with our excellent and quick service! Thank you for your positive feedback.
Quick and easy
2025年6月17日
National Windscreens - Bristol からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
not happy
1st they cancelled my appointment.when they replace my windscreen it started to leak water on my stereo.i bring the car back to national windscreen.where they had it all day.i never drive the car for 3 days when i bring the car home.so after 3 days i open the car to find out the leak was a lot worser the dash was cover in water so i drive my car to them.a member of staff say they would ring me on monday..it 2 weeks now and noreply.and now the plastic seal on windscreen driver side as come lose.
2025年5月20日
自発的なレビュー
National Windscreens - Bristol からの回答
We're very sorry to hear about the issues you've experienced, from the appointment cancellation to the windscreen leak and lack of communication. We appreciate you bringing this to our attention. We'll investigate this thoroughly to prevent similar situations in the future.
Thank you to the entire team who…
Thank you to the entire team who assisted me in getting my windscreen replaced. Polite service professional and helpful, would definitely recommend to anyone in future
2025年6月9日
National Windscreens - Bristol からの回答
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our service polite, professional, and helpful during your windscreen replacement. Thank you for recommending us!
National Windscreens - Bristol からの回答
We're happy to hear that you found our team members helpful and efficient. Thank you for your positive feedback!
Everything was good except for some…
Everything was good except for some reason I was made to wait about 5 minutes in reception on my own although the office was manned. Hence 4* it could so easily have been a 5. There was no one in the queue in front of me it was just me?
The job was completed ahead of schedule and as far as I can tell it was a good job.
2025年6月2日
National Windscreens - Bristol からの回答
We appreciate your feedback and are glad the job was completed well and ahead of schedule. We're sorry about the wait at reception; we will review our front desk procedures to ensure a smoother experience in the future. Thank you for your review.
Efficient Service
I can recommend National windscreens to anyone. The technician that came to my house was knowledgeable and efficient the booking process was not cumbersome.
2025年5月31日
National Windscreens - Bristol からの回答
We appreciate your positive feedback! We're happy to hear that the booking process was straightforward and the technician was knowledgeable and efficient. We're glad you would recommend us.
National Windscreens - Bristol からの回答
We're happy to hear that you had a positive experience with our fast and efficient service. Thank you for your kind words!
The service was top notch
The service was top notch. I used your service when you were Mobile Windscreens over 40 years ago and I am pleased to say that your high standards and customer service have been sustained. Keep up the good work.
2025年6月3日
National Windscreens - Bristol からの回答
We appreciate you taking the time to share your long-standing experience. We're happy to hear that our commitment to high standards and customer service has been consistent over the years. We value your feedback!
New windscreen was instantly cracked by…
New windscreen was instantly cracked by technician leaving the new windscreen in a worse condition and yet i have been invoiced for this work when my vehicle is worse off. New booking was made for 7 days time hoping for a better experience next time around.
2025年5月31日
National Windscreens - Bristol からの回答
We regret to learn about the cracked windscreen and the invoice. We're sorry your vehicle is in a worse condition. We hope the new booking provides a better experience. We appreciate your feedback.
Exceptional service and very friendly…
Exceptional service and very friendly staff! I needed a window screen replaced and was told it would take about 4 hours, but they completed it in just 1.5 hours. They were polite, efficient, and made the process stress-free. Their quick turnaround really helped me get to work on time. I highly recommend this place for quality and friendly service.
2025年5月26日
National Windscreens - Bristol からの回答
We appreciate you sharing your positive experience! We're happy to hear that you received exceptional and friendly service. We're glad our efficient work helped you get to work on time. Thank you for recommending us!
In spite of awful weather your smart…
In spite of awful weather your smart and friendly operator made a lovely job of replacing my windscreen.
Delighted with the service and would highly recommend your company.
Thankyou.
2025年5月27日
National Windscreens - Bristol からの回答
We're delighted to hear that you were pleased with the windscreen replacement, even with the awful weather. We appreciate your kind words regarding our operator's friendliness and the quality of their work. Thank you for recommending our company!
National Windscreens - Bristol からの回答
We appreciate your positive feedback! We're happy to hear you experienced a quick turnaround, friendly staff, and high-quality work.
National Windscreens - Bristol からの回答
We appreciate your kind words! We're happy to hear you had a great experience with our team.
Very efficient service.
Very efficient service.
Overall, really pleased with the experience.
2025年5月23日
National Windscreens - Bristol からの回答
We appreciate your feedback! We're happy you were pleased with our efficient service and overall experience.
National Windscreens - Bristol からの回答
We appreciate your high recommendation of the Bristol branch! We're glad you enjoyed your experience with us. Thanks for your feedback.
National Windscreens - Bristol からの回答
We appreciate your feedback and are glad you had a friendly technician.
Dav texted me when he was 20 minutes…
Dav texted me when he was 20 minutes away, and when he arrived he made the whole process super easy and was great to deal with (good communication). He explained what he was going to do and then got it done with no fuss. The booking process was also super easy. I'm very pleased with the repair and with the service provided by National Windscreens.
2025年5月21日
National Windscreens - Bristol からの回答
We appreciate you sharing your experience. We're happy to hear that you found the booking process easy and that you were pleased with the communication regarding the service. It's great to know the repair was completed to your satisfaction.
Good service but confusing communication beforehand
Good service when I arrived but confusing emails prior to appointment stating different times to arrive. One stated 8.30, the other stated 10.30. Resolved when I phoned the day before
2025年5月13日
National Windscreens - Bristol からの回答
We appreciate you bringing the scheduling email errors to our attention. We're glad the service was good upon arrival and that you were able to clarify the correct time. We'll review our confirmation process to prevent similar issues. Thanks for your feedback.
I booked my appointment on line
I booked my appointment on line, and once my car was booked, I was sent my confirmation email and also I then had a reminder. Once on site I went to reception and someone came out to look at my car straight away and then the fitter took it into the workshop to start the work. The work was finished within an hour. And then I paid All in all it took 1 1/2 hrs so didn't mess up my day. Good job.
2025年5月12日
National Windscreens - Bristol からの回答
We appreciate you sharing your experience. We're happy to hear that the online booking, confirmation, and reminders worked well for you. It's great to know the service was prompt and the work was completed efficiently, fitting into your schedule.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。