My visit to national windscreens got off to a bad start as I got lost, but I phoned NWS and the guys there were so patient with me and guided me into their workplace, once there I was shown to the wai... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Sadly, my windscreen broke, and I wasn't sure what to do there was me in a real flap I called national windscreen stright away the lady on the phone made me feel calm I knew I was in safe hands e... もっと見る
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Incredible work; booked a full windscreen repair. The technician double checked if it was required before starting the job. Windscreen removed and replaced within 30 mins and carried out from my drive... もっと見る
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Excellent guys even though at first there was a few weeks wait but a phone call to the Cardiff branch got me an appointment in two days as I offered to take any appointment if cancellation came in b... もっと見る
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企業情報
National Windscreens - Cardiff について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit M6, Capital Business Park, CF3 2PU, Cardiff, 英国
- 029-2199-0216
4.6
優良
713件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Hadn’t checked they had my windscreen in stock!!
Wasn’t very impressed to be told that they didn’t have the right windscreen for my car when I arrived at 8.30am and that the one they needed wouldn’t be arriving until the afternoon. When I asked why they couldn’t have told me in advance so I could arrive later, they said ‘we only checked this morning’…the car had been booked in for almost 3 weeks!! I would have expected them to check they had the right glass at some point BEFORE the morning of the appointment. I don’t live locally (40min drive) so not worth driving home and back again but also couldn’t just sit there and wait all day, so had to get an uber to the train station and then the train home and return when it was done. Couldn’t use any company closer to my address as was going through insurance so had to go wherever they told me to. They weren’t very apologetic for the inconvenience caused. Work they did was fine, but they leave a lot to be desired for organisational skills and customer service.
2026年7月23日
National Windscreens - Cardiff からの回答
We sincerely apologize for the significant inconvenience and frustration you experienced with your recent appointment. We understand how disruptive it is to travel a long distance only to find the necessary part isn't available, especially after booking so far in advance. We regret the lack of proactive communication and the poor customer service you encountered. Your feedback on our organizational skills and customer care is important, and we will address these issues internally to improve our processes.
Booked online
Booked online. As soon as we arrived the car was taken into the workshop. We were told it would take about 2 hours but it only took 1 hour. Great service.
2026年7月23日
National Windscreens - Cardiff からの回答
We are so pleased to hear that your service was completed quickly and efficiently. It's wonderful to know we exceeded your expectations regarding the time it took.
National Windscreens - Cardiff からの回答
We're so pleased to hear that you experienced great service, that we were on time, and that the job was of good quality and clean. Thank you for your wonderful feedback!
Easy to book and quick with the repair.
2026年7月17日
National Windscreens - Cardiff からの回答
We are so pleased to hear that you found our booking process easy and that your repair was completed quickly. We truly appreciate your positive feedback!
Quick and efficient service.
2026年7月17日
National Windscreens - Cardiff からの回答
We are so pleased to hear that you experienced such prompt and efficient service. We truly appreciate your positive feedback!
Good job and completed quicker than…
Good job and completed quicker than expected. Location was not ideal for dropping off the car and had to wait a couple of weeks to be seen but other than that service was great.
2026年7月17日
National Windscreens - Cardiff からの回答
We're pleased to hear that the work was completed quickly and to a good standard. We appreciate your feedback regarding the location and the wait time for an appointment.
Took less time than quoted
Work done well before quoted which was great. But quite a few finger prints of adhesive left on screen. Haven't received a receipt of acknowledgement of work.
2026年7月14日
National Windscreens - Cardiff からの回答
We appreciate your feedback and are concerned about the adhesive marks and the missing receipt. We are reviewing our process to ensure these issues are addressed for all our customers.
A job well done
The man who came was very nice, very professional. It was on a day when the heat was 32•. I did tell him he could leave it until it was cooler but he said he didn't want to leave me with a broken windshield. I am very grateful to him and a job well done. Thank you
2026年7月14日
National Windscreens - Cardiff からの回答
We're so glad to hear about the excellent and professional service you received, especially given the hot weather conditions. We appreciate your kind words and are pleased our technician ensured you weren't left with a broken windshield.
Excellent service from the technician
The vehicle technician was great! Rang us 15 mins beforehand to say he was on his way and the work and service he provided was excellent. The only negative was that we had to wait over 2 weeks for the appointment.
2026年7月14日
National Windscreens - Cardiff からの回答
We're delighted to hear that our technician provided excellent service and kept you informed. We sincerely apologize for the extended wait time for your appointment.
Windscreen replacement
Quick service.
Left some debris and black marks on my new windscreen
2026年7月6日
National Windscreens - Cardiff からの回答
We're concerned to hear about the debris and marks on your new windscreen. We are reviewing our procedures to prevent this.
National Windscreens - Cardiff からの回答
We're so pleased to hear that you found our service professional, clean, and tidy, and that we did an excellent job. Thank you for your wonderful feedback!
Awful company
Awful company. Installed a damaged windscreen. When reported to the company was informed I would have to cover the cost of a new one when the damage was on the screen prior to fitting and highlighted to the company 20 minutes after the fitter left have photo evidence with time stamps and nothing. Go autoglass next time. Take the hit. Shocking.
2026年7月15日
自発的なレビュー
National Windscreens - Cardiff からの回答
We are very sorry to hear about your experience with the damaged windscreen and the subsequent issues you encountered. We understand how frustrating this situation must be, especially after providing photo evidence. We are committed to investigating this matter thoroughly to understand what went wrong.
Kept in contact with appointment
Kept in contact with appointment, even gave me an earlier one.Technician was very professional
Did a brilliant job
2026年7月10日
National Windscreens - Cardiff からの回答
We're so pleased to hear that we kept in contact regarding your appointment and were able to offer an earlier slot. It's wonderful that our technician was professional and did a brilliant job!
Very helpful great service and done…
Very helpful great service and done when they said it would be done
2026年7月9日
National Windscreens - Cardiff からの回答
We're so pleased to hear that you received very helpful and great service, and that everything was completed as promised. Thank you for your kind words!
Great service all round
Great service all round. The booking process was straightforward and easy.
It was also very convenient to have the windscreen fitted at home.
On the day of fitting, the technician arrived promptly. He was very professional and had a friendly manner.
The windscreen was fitted and the car and surrounds were left spotless when he'd finished. The technician carried out checks on all the new windscreen features, e.g. heated windscreen etc. The old windscreen was disposed of by National Windscreens.
I was left with clear instructions regarding when I could use the car and when I could next wash the car etc.
I am very pleased with a thoroughly professional service by National Windscreens.
2026年7月6日
National Windscreens - Cardiff からの回答
We're delighted to hear that your booking process was straightforward and convenient, and that our technician provided professional and friendly service. It's wonderful to know you were pleased with the spotless finish and clear instructions. Thank you for your positive feedback on our professional service!
National Windscreens - Cardiff からの回答
We're so pleased to hear that you experienced great, quick, and clean service. Thank you for your kind feedback; we truly appreciate it!
Fantastic service
Fantastic service, all staff were polite and professional, didn't mind me hanging around their seating area until the job was done. Windscreen was replaced much faster than expected. Would recommend.
2026年7月1日
National Windscreens - Cardiff からの回答
We're so pleased to hear you received such fantastic service and that our staff were polite and professional. It's wonderful that your windscreen was replaced much faster than expected!
Fast and Efficient Service
Fast and efficient windscreen replacement service. Easy booking process. Helpful staff.
2026年6月19日
National Windscreens - Cardiff からの回答
We're so pleased you found our windscreen replacement service fast and efficient, and that the booking process was easy. Thank you for highlighting our helpful staff!
Quick service and quality work.
2026年7月3日
National Windscreens - Cardiff からの回答
We are so pleased to hear that you experienced such prompt service and quality work from us. We truly appreciate your positive feedback!
Did a great job
Did a great job. A complete new windscreen in half the time quoted. Shame there wasn't a cafe near by to wait while the work is done
2026年6月22日
National Windscreens - Cardiff からの回答
We're delighted to hear that your windscreen replacement was completed so efficiently and that you were pleased with our service. We appreciate your feedback regarding the lack of nearby amenities.
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