Great service. Had to take car in earlier than they indicated but that was no problem for them, did advise prior to date and time. Car ready when they said. Only issue I had was that screen was very s... もっと見る
企業が回答しました
所在地
所在地を変更14 Mason Rd, CO1 1BX Colchester, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Very polite and professional, even recommended places for us to go whilst we wait(as he noticed we had the kids with us) job was done perfectly, car was kept clean, no dirty prints or stuff left in... もっと見る
企業が回答しました
I have no complaints about the new windscreen or the manner in which it was fitted. The fitting was carried out professionally and reasonably quickly. Staff were polite and helpful. Would have awarded... もっと見る
企業が回答しました
Happy with the works, but floor mats were full of dirt. Staff did not bother to clean 'dust it it before delivery & was disappointing
企業が回答しました
企業情報
National Windscreens - Colchester について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
14 Mason Rd, CO1 1BX, Colchester, 英国
4.4
優良
497件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service
Great service. Had to take car in earlier than they indicated but that was no problem for them, did advise prior to date and time. Car ready when they said. Only issue I had was that screen was very smeary from inside, only noticed when bright sunshine shone on it. Very distracting. Otherwise very good service.
2026年10月7日
National Windscreens - Colchester からの回答
We are glad to hear that our team was able to accommodate your schedule and get your car ready on time. Thank you for raising your concern regarding the smeary interior glass; we apologize for the distraction it caused and will share this feedback with our technicians to improve our finishing process.
I was kept fully informed throughout…
I was kept fully informed throughout the visit and leading up to it. The screen was fitted quicker than anticipated.
2026年9月26日
National Windscreens - Colchester からの回答
We're so pleased to hear that you were kept fully updated both before and during your visit. It's wonderful to know that your new screen was fitted even faster than expected. Thank you so much for taking the time to share your positive feedback!
Excellent customer service from Darren…
Excellent customer service from Darren at Colchester Branch
2026年10月5日
自発的なレビュー
National Windscreens - Colchester からの回答
We are so pleased to hear that you experienced excellent customer service during your visit to our location. Thank you for taking the time to share your wonderful feedback with us!
National Windscreens - Colchester からの回答
We are so pleased to hear that you were impressed with our work and that everything was handled so wonderfully. We truly appreciate your positive feedback and kind words!
Happy with the works
Happy with the works, but floor mats were full of dirt. Staff did not bother to clean 'dust it it before delivery & was disappointing
2026年9月23日
National Windscreens - Colchester からの回答
We sincerely apologize that your floor mats were not cleaned to your satisfaction. We understand how disappointing it is when details like this are overlooked, and we regret that this impacted your experience.
National Windscreens - Colchester からの回答
We are so pleased to hear that you experienced such great communication and speedy service. We truly appreciate your positive feedback!
Efficient and freindly
2026年9月12日
National Windscreens - Colchester からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
National Windscreens - Colchester からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Disappointing
The whole booking system was a disappointment, I had to wait for weeks for the service which then got cancelled on the morning of the appointment after having planned my weeks work around it. I then had to wait another 2 and a half weeks for the next appointment, meanwhile the ctrack in my windscreen was getting longer. All in all a very disappointing experience. I shall no longer include windscreen insurance on my next policy.
2026年9月5日
National Windscreens - Colchester からの回答
We sincerely apologize for the significant disappointment and inconvenience you experienced with our booking system and the repeated delays. We understand how frustrating it is to have an appointment cancelled at the last minute, especially after planning your work around it, and then having to wait even longer while the damage worsened.
National Windscreens - Colchester からの回答
We're so pleased to hear that you experienced great service, and that our team was punctual and friendly, even on a bank holiday! Thank you for your kind feedback.
National Windscreens - Colchester からの回答
Thank you for your positive feedback!
Great customer service
Great customer service, the guy was very polite and respect of my car and cleaned up all the br9ekn glass .
2026年9月1日
National Windscreens - Colchester からの回答
We're so pleased to hear you received great customer service and that our technician was polite and respectful of your car. It's wonderful that all the broken glass was cleaned up!
Too slow, 5 hours. Good job
Tom was great. Sadly it took hours to do as I was 2nd car in afternoon. Always book 1st appointment of the day
2026年8月26日
National Windscreens - Colchester からの回答
We appreciate your kind words about our team member. We understand waiting can be frustrating, and we are always working to improve our scheduling efficiency for everyone.
Bad Service
Missed appointments ,cost me days wages
After waiting a week
Admin not helpful
And rude.
Appointment slots to long.
2026年8月19日
National Windscreens - Colchester からの回答
We sincerely apologize for the missed appointment and the significant inconvenience it caused, including the loss of your day's wages. We understand your frustration with the long wait and unhelpful administration. We regret that we failed to meet your expectations.
National Windscreens - Colchester からの回答
We're so pleased to hear that you experienced really good service and found our team to be professional and friendly. Thank you for your wonderful feedback!
Done a great job
Done a great job, turned it out for me in less than 2 hours, no messing around. 👍
2026年8月23日
National Windscreens - Colchester からの回答
We're so pleased to hear we did a great job and were able to complete the service for you so quickly. Thank you for your positive feedback!
National Windscreens - Colchester からの回答
We're so glad to hear our service was perfect for you. We appreciate your kind words!
National Windscreens - Colchester からの回答
We are so pleased to hear that you experienced such great, quick, and efficient service. We truly appreciate your positive feedback!
Good service by all
informed from start and along the way, what time the repair team would be with us.
The repair was good, no guarantee a repair will be invisible.
The repair man was very good, very quick and efficient.
Positive experience and process.
2026年8月14日
National Windscreens - Colchester からの回答
We're delighted to hear you were kept informed about the repair team's arrival time. It's great that the repairman was very good, quick, and efficient, leading to a positive experience.
National Windscreens - Colchester からの回答
We are so pleased to hear that you experienced such perfect service from beginning to end. We truly appreciate your positive feedback!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。