Great service however, my washers did not work once I collected my vehicle. I noticed this that afternoon after collecting the vehicle. I did some digging myself and found the washer pipe had not been... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Loads of Glass bits on the smallest car parking space , with no signage and no over spill. Inside the office hasn’t seen a hover since the hoover was invented, Wipe feet on way out before you get in... もっと見る
企業が回答しました
Long frustrating phone calls to insurance company and the N W call centre culminating in a appointment a week later and a 100 mile round trip ( with a broken windscreen) Absolutely no use as I was... もっと見る
企業が回答しました
Called off for guidance as a recent dusting of an unknown substance whilst visiting a building site had ruined my windscreen & I simply couldn't get it off with any cleaning agent I'd got in my garage... もっと見る
企業が回答しました
企業情報
National Windscreens - Derby について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit 2, Centurion Way, DE21 4AY, Derby, Derbyshire, 英国
- 01332-916-246
4.6
優良
566件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
great communication from the fitter and…
great communication from the fitter and a job well done
2025年6月30日
National Windscreens - Derby からの回答
We're happy to hear that the fitter communicated effectively, and the work met your expectations. Thank you for your positive feedback!
Great service
Replacement of badly damaged windscreen with original Volvo windscreen completed to a very high standard, great Comms throughout and fitted in a timely manner. Would absolutely recommend. Thx
2025年7月4日
National Windscreens - Derby からの回答
We're happy to hear that the windscreen replacement met your expectations, and we appreciate your kind words regarding our communication and efficiency. Thank you for recommending us!
Well after having a replacement…
Well after having a replacement windscreen fitted, on inspection it was awful. Having spoke to Sam at the Derby branch and following a fitter coming to my house to view the installation it was agreed a replacement was needed. I received an email on 1/7/25 confirming my replacement had been ordered and have heard no more by 9/7/25. I have tried calling the branch several times and they don’t answer my calls, patiently tried to use live chat and unfortunately they were unable to help but suggested I call 0800373171 to resolve my issue. Waited over an hour on the phone then gave up. Exhausted!
2025年6月27日
National Windscreens - Derby からの回答
We regret to hear about the issues you've experienced with your replacement windscreen and the subsequent communication difficulties. We apologize for the inconvenience and frustration this situation has caused. We appreciate you bringing this to our attention, and we will review our processes to improve our service.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Replacement screen.
Easy to take my car into a centre local to me and wait while they fixed it. Even made me a brew while I waited. Well done.
2025年6月27日
National Windscreens - Derby からの回答
We're happy to hear that you found our local center convenient and appreciated the service while you waited. We're glad you enjoyed your experience and thank you for your positive feedback.
Few issues with trims but sorted by…
Few issues with trims but sorted by manager( very friendly helpful guy)
2025年6月23日
National Windscreens - Derby からの回答
We're happy to hear that the manager was helpful in resolving the trim issues. We appreciate your positive feedback and are glad you had a good experience.
NW did exactly what they said they…
NW did exactly what they said they would do, quickly, conscientiously and skillfully.
2025年6月27日
National Windscreens - Derby からの回答
We're happy to hear that our team delivered on our promises with speed, care, and expertise. Thank you for sharing your positive experience with us!
When I returned to pay the bill there…
When I returned to pay the bill there was no available card machine. I was told to phone the call centre to pay. I tried 5 times each waiting over 20 minutes without success. Absolutely useless service
2025年6月24日
National Windscreens - Derby からの回答
We apologize that the card machine was unavailable and for the long call center wait times. We appreciate you bringing this to our attention, and we will investigate this issue. Thank you.
Came to my home and worked quickly Response time and communicationand…
Came to my home and worked quickly and professionally
2025年6月23日
National Windscreens - Derby からの回答
We're happy to hear that our team worked quickly and professionally in your home. Thank you for your positive feedback!
National Windscreens - Derby からの回答
We appreciate your positive feedback! We're happy to hear that booking was easy and your new screen was fitted without any trouble, providing great service.
Not satisfied
Not satisfied, was not fix by a professional. the windscreen was not aligned to fit the passenger side piller. When he pushed the screen towards the driver side, the side rubber of the screen was pushed down. You can't see the side rubber of the screen on the right piller.
2025年5月7日
National Windscreens - Derby からの回答
We appreciate your feedback and regret that the windscreen replacement did not meet your expectations. We're sorry the alignment was off, and the side rubber was affected. We'll investigate this issue to ensure our services meet professional standards.
All staff were courteous and…
All staff were courteous and professional in handling my windscreen replacement. Job completed to time as promised. A job well done.
2025年6月18日
National Windscreens - Derby からの回答
We appreciate your positive feedback! We're happy to hear that our staff were courteous and professional while handling your windscreen replacement, and that the job was completed on time.
Don't repair what you don't know about
Screen repairer decided to glue my dashcam to my new windscreen facing the wrong way so the rear camera was left hanging from the main dashcam unable to be inserted into the main forward facing dashcam therefore unusable.
2025年6月18日
National Windscreens - Derby からの回答
We appreciate you bringing this to our attention. We're sorry the dashcam wasn't correctly reinstalled, leaving the rear camera unusable. We'll review this situation to ensure our services meet expectations. Thanks for your feedback.
Very professional and friendly service
2025年6月10日
National Windscreens - Derby からの回答
We appreciate your positive feedback. We're happy you received very professional and friendly service. Thank you for sharing!
National Windscreens - Derby からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
National Windscreens - Derby からの回答
We appreciate your positive feedback! We're happy the replacement was completed as promised and on time. Thank you for sharing your experience.
Excellent service
Excellent service, I called for earlier appointment, there was none available but I was promised that they call me back if there was a cancellation and they did. Very pleased with the service
2025年5月30日
National Windscreens - Derby からの回答
We're happy to hear that our team could accommodate your request. We appreciate you taking the time to share your experience with us. It's great to know you were pleased with our service.
National Windscreens - Derby からの回答
We're happy to hear that our team members were friendly and helpful. Thank you for your positive feedback!
The replacement went well
The replacement went well, absolutely fine. My only problem was the limited number of depots available which meant I had to travel quite a way to have the work carried out.
2025年5月22日
National Windscreens - Derby からの回答
We're happy to hear that the replacement went well. We understand your frustration regarding the limited number of locations and the travel required. We appreciate your feedback.
Customer service amazing
Customer service amazing
Communication great
Only negative is for repair cut down on wait expected to be 4 hours..when it takes 15minutes
2025年5月22日
National Windscreens - Derby からの回答
We're glad our communication and customer service were amazing. We regret the repair wait time was longer than the actual service. We appreciate your feedback.
Fantastic service and team
Fantastic service fitted quickly on the day arranged and so far no problems. Very friendly centre staff in Derby.
2025年5月20日
National Windscreens - Derby からの回答
We're happy to hear that the service was fantastic and fitted quickly. We appreciate your positive feedback regarding our friendly centre staff.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。