Excellent service, I would highly recommend. Great communication, windscreen was beautifully fitted, no mess. Lovely chap. Hopefully not need to use again, but if needed I wouldn’t go past Nation Win... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I've had to use this service twice now and can't praise them enough. From ease of booking the appointment, to the technician fitting my new windscreen. The whole process was simple, efficient and pro... もっと見る
企業が回答しました
Very easy to arrange the appointment to repair the chip in my windscreen, when I arrived they didn't have my booking. Once I showed email proof of the booking they assured me it would be completed w... もっと見る
企業が回答しました
A requested and recieved a callback in good time. I then went on to book an appointment online and was offered a good selection of dates. The technician got in touch on the morning of the appointment... もっと見る
企業が回答しました
企業情報
National Windscreens - Elgin について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit 6, The Wards, IV30 6AA, Elgin, Moray, 英国
- 01343-730-054
4.3
優良
257件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Honest and transparent
Came initially and pointed out a crack I didn’t see. Rearranged to come back with a windscreen to replace. The website said that it would take 2 hours to do the work, but 2 guys came and did it in less than 40 minutes.
2026年6月12日
National Windscreens - Elgin からの回答
We're happy to hear our team efficiently identified and resolved the issue. We appreciate you sharing your positive experience with us.
National Windscreens - Elgin からの回答
We're glad our staff provided good service on time. Thank you for your feedback!
Sadly I get stone chips all the time
Sadly I get stone chips all the time, but national windscreens elgin always make it no big deal. Fast and efficient always leave a clean job, sometimes near enough invisible.
2026年5月28日
National Windscreens - Elgin からの回答
We're so glad to hear we could make dealing with stone chips a smooth and efficient experience for you. Thank you for your kind words!
Good fast service
2026年5月21日
National Windscreens - Elgin からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
National Windscreens - Elgin からの回答
We are so pleased to hear our fitter was on time and sociable. We appreciate your kind words.
Excellent fast service and vehicle left…
Excellent fast service and vehicle left clean and tidy.
2026年5月7日
National Windscreens - Elgin からの回答
We appreciate you sharing that our service was excellent and fast, and that the vehicle was left clean! We are so happy you were pleased.
I have done this review already!
2026年4月14日
National Windscreens - Elgin からの回答
We appreciate you taking the time to share your experience with us again. Thank you for your continued support and feedback.
Replacement windscreen
The technician who called at my home was very honest and because the stone crack had expanded following an overnight frost I was advised that unfortunately it could not be repaired and new windscreen was recommended. Staff at Elgin branch were extremely helpful and work on replacement windscreen was carried out efficiently and within time scale.
2026年4月2日
National Windscreens - Elgin からの回答
We appreciate you sharing your experience. We're glad the technician provided honest advice regarding the irreparable damage. It's great to hear that our Elgin branch staff were helpful and efficient with the replacement. Thank you!
The booking service was easy and quick
The booking service was easy and quick. Staff were very helpful and communication was great. A first class service.
2026年4月9日
National Windscreens - Elgin からの回答
We appreciate your positive feedback! We're so happy to learn that our booking service was easy and quick, our staff were very helpful, and our communication was great.
Appointment changed twice and finally…
Appointment changed twice and finally done on 3rd time. Windscreen scratched and filthy. Still waiting for response on this, 5 days n still waiting. Disgraceful communication from company and zero customer service
2026年4月3日
National Windscreens - Elgin からの回答
We regret the appointment changes and the windscreen condition. We're sorry for the delayed response and communication issues. We're looking into this to improve our service.
The gents were very professional
The gents were very professional. No issues at all. Thank you
2026年3月27日
National Windscreens - Elgin からの回答
We're happy to hear that you had a professional experience and encountered no issues. Thank you for your positive feedback; we appreciate it!
National Windscreens - Elgin からの回答
We appreciate you sharing that you were pleased with our service and had a good experience! We are so happy you were pleased with us.
Lad did a great job on the windscreen
Lad did a great job on the windscreen. Quick turnaround too
2026年3月25日
National Windscreens - Elgin からの回答
We're happy to hear that you had a great experience with our quick windscreen service. Thank you for your positive feedback; we appreciate it.
Booked a home repair and got a phone…
Booked a home repair and got a phone call asking to drop car off at depot as it was more convenient for technician.
2026年3月21日
National Windscreens - Elgin からの回答
We regret to learn about the request to change the repair location. We appreciate your feedback and we'll review this to ensure better customer convenience in the future.
National Windscreens - Elgin からの回答
We appreciate you sharing that our service was friendly, quick, and efficient! We are so happy you were pleased with us.
National Windscreens - Elgin からの回答
We appreciate you sharing that our staff was great, flexible, efficient, and courteous! We are so happy you were pleased with us.
Quick service
Quick service, however i need to return as the windscreen apparently didn’t fit right so I need to get another one fitted, but it is very difficult for me to get there during opening hours due to my work. So that is a little inconvenient for me.
2026年2月10日
National Windscreens - Elgin からの回答
We appreciate your feedback and apologize that the windscreen didn't fit correctly. We recognize the difficulty in returning during work hours and any inconvenience this may cause. We'll review how to improve our service.
National Windscreens - Elgin からの回答
We appreciate you letting us know you were pleased with the work and that everything went according to plan! We are so happy you were pleased.
Not very good
Arrived for 1st appointment & Windscreen had never been ordered. Waited another week for the windscreen to come in. Windscreen was not fitted correctly & the corner was flapping around when driving then snapped!!
2026年2月24日
National Windscreens - Elgin からの回答
We regret to hear about the issues you experienced with the delayed windscreen and its incorrect fitting. We appreciate your feedback and will review our processes to prevent this from happening again.
arrived 8am
arrived 8am, vehicle taken, full windscreen replacement in about 3.5hrs, job done.
nice, easy and polite and a big thankyou from me :)
2026年2月25日
National Windscreens - Elgin からの回答
We appreciate you taking the time to leave us this great review! We're happy to hear that you received nice, easy, and polite service with your windscreen replacement.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。