Very honest, didn't try to convince me to pay extra for windscreen wipers I didn't need. And really quick too, less than half the time the website said.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Easy online booking following a link after reporting a damaged windscreen through my insurance. I ended up needing to push back the date which I could do online with ease. Simple drop off, very plea... もっと見る
企業が回答しました
The staff is what made the experience great, introduced to the guy working on the car, office manager was polite and all the service was excellent. They could do with the company providing them with... もっと見る
企業が回答しました
Very friendly and welcoming, apologies I can’t remember the gentleman’s name. I got my window repaired 25/08/26. My window had been shattered after being locked out of the car so there was still some... もっと見る
企業が回答しました
企業情報
National Windscreens - Gloucester について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
2 Capitol Park, 103 Pearce Way, GL2 5YD, Gloucester, Gloucestershire, 英国
- 01452-595-097
4.6
優良
415件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Quick easy friendly
2025年1月1日
National Windscreens - Gloucester からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Replacement windscreen
Kept in contact with regards to appointment & updating me with times.
Professional & time advised to replace windscreen was kept to.”
2024年12月17日
National Windscreens - Gloucester からの回答
We appreciate your kind words and are glad to hear you were kept informed throughout the process. We strive to provide timely and professional service.
National Windscreens - Gloucester からの回答
Thank you for your kind words! We are so pleased to hear that you found our service great, polite, and that the job was completed within your expected timeframe. We appreciate your feedback.
Great service at Gloucester
Luke and Tim at Gloucester were very professional and friendly.
2024年12月2日
National Windscreens - Gloucester からの回答
We're delighted to hear about your positive experience with Luke and Tim. Their professionalism and friendliness are a testament to our commitment to providing excellent customer service.
National Windscreens in Gloucester…
National Windscreens in Gloucester offers a reliable service, with friendly and professional staff. While the windscreen replacement was done efficiently and the team kept me informed, there was a notable wait time for sourcing parts for an older car model. Overall, a decent experience but room for quicker stock turnaround.
2024年11月14日
自発的なレビュー
National Windscreens - Gloucester からの回答
We appreciate your feedback and are glad to hear you found our staff friendly and the service reliable. We understand the inconvenience of waiting for parts, especially for older models. We are always striving to improve our stock turnaround times and will take your feedback into consideration.
National Windscreens - Gloucester からの回答
Thank you for your kind words. We appreciate your feedback and are glad to hear you had a positive experience with our staff and service.
National Windscreens - Gloucester からの回答
We appreciate your kind words and are glad to hear you found our service quick and professional.
Excellent experience of National windscreens
After some difficulty dealing with the call centre as they couldn't find the correct screen for my lorry I started talking to the Gloucester Depot. Service from that point was great. The guys then arrived as booked exactly on time and fitted the new window in the time plan they had suggested.
2024年11月23日
National Windscreens - Gloucester からの回答
We appreciate your feedback and are glad to hear that you had a positive experience with our Gloucester Depot. It's wonderful to know that the team was able to provide excellent service and complete the window installation on time. We understand that the initial call center experience was not ideal, and we will use your feedback to improve our customer service.
Impressed by the guys who turned up
Impressed by the guys who turned up. Had a phone call confirming ETA. Very polite and friendy. Great job..
2024年11月2日
National Windscreens - Gloucester からの回答
Thank you for your kind words. We're thrilled to hear you had a positive experience with our team. We appreciate your feedback and will share it with the team.
My windscreen was fixed promptly on…
My windscreen was fixed promptly on arrival, and when was completed was messaged to collect. The appointment system was good and they kept me up to date with everything.
2024年11月18日
National Windscreens - Gloucester からの回答
We appreciate your kind words and are glad to hear that you had a positive experience with our services. We strive to provide efficient and reliable service, and it's rewarding to know that we met your expectations. Thank you for choosing us.
National Windscreens - Gloucester からの回答
Thank you for your kind words. We're so glad to hear you had a positive experience with our customer service. We appreciate your feedback.
National Windscreens - Gloucester からの回答
Thank you for your kind words. We are delighted to hear that you were pleased with the service you received. We appreciate your feedback and will continue to strive for excellence.
Very good experience throughout very…
Very good experience throughout very professional efficient and friendly staff. Work carried out to high standard .Very pleased with the result.
2024年11月6日
National Windscreens - Gloucester からの回答
Thank you for your kind words. We are delighted to hear that you were impressed by the professionalism, efficiency, and friendliness of our team. We appreciate your feedback and are glad you were pleased with the result.
National Windscreens - Gloucester からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Recently needed my windscreen replaced…
Recently needed my windscreen replaced due to an accident. Tim was brilliant, communicated very well prior to the appointment, replaced the screen with no problems despite some challenges. Tim also vacuumed up all the glass that was in my car. Can’t recommend Tim highly enough.
2024年10月31日
National Windscreens - Gloucester からの回答
We're so glad to hear about your positive experience. It's wonderful to know that Tim went above and beyond to ensure your satisfaction. We appreciate your kind words and will share your feedback with him.
National Windscreens - Gloucester からの回答
Thank you for taking the time to share your feedback. We're delighted to hear you had a positive experience.
The engineer came and fitted a new…
The engineer came and fitted a new windscreen. He was on time very polite
2024年10月22日
National Windscreens - Gloucester からの回答
We're thrilled to hear about your positive experience! It's wonderful to know that our engineer provided excellent service, arriving on time and demonstrating professionalism and courtesy.
National Windscreens - Gloucester からの回答
We appreciate your kind words and are glad to hear that your experience was positive.
Professional and excellent service
2024年10月16日
National Windscreens - Gloucester からの回答
Thank you for taking the time to share your feedback. We appreciate your kind words about our service.
Highly communicative technician
Highly communicative technician, great service, fast and efficient.
2024年10月17日
National Windscreens - Gloucester からの回答
Thank you for taking the time to share your positive experience. We're delighted to hear you were impressed with our technician's communication and the speed and efficiency of our service.
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