Hereford branch. Very professional service. Screen quickly replaced with the booking slot quickly available and on time. No issues at all with the fitting and everything left clean and tidy. Done... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Our engineer, Si was very friendly, helpful and skilful. Unfortunately he hadn't been given all the parts he needed, but he did what he could and explained to us that he or another engineer would retu... もっと見る
企業が回答しました
Great staff at the Hereford branch! Replacing a windscreen is complex with the linked ADAS which needed recalibrating after the install. Both the staff were patient and thorough. All in all a stress f... もっと見る
企業が回答しました
Once we got past the national call centre and were able to communicate with the location direct and spoke with the Hereford team there the system worked well. Dave with whom we booked the date and th... もっと見る
企業が回答しました
企業情報
National Windscreens - Hereford について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
1c Sweetman's Yard, Plough Lane, HR4 0EE, Hereford, Herefordshire, 英国
- 01432-700-028
4.6
優良
244件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very efficient.
As I was off site for much of the time, I was kept informed of progress and arrived to see the perfect finished job done within the time scheduled.
Charming and polite.
2025年5月14日
National Windscreens - Hereford からの回答
We are so pleased to hear that you were kept informed throughout the process and that you were happy with the finished product. We strive to provide our customers with the best possible experience and we are thrilled that you found our team to be charming and polite. We appreciate your feedback and we look forward to serving you again in the future.
The first appointment was cancelled the…
The first appointment was cancelled the morning of, because of no glass, despite being booked 10 days in advance and taking 10 minutes on hold to get through! Then rearranged for fortnight ahead, appointment time was changed the day before without calling me to check, just an email sent through - so no regards as to whether this was convenient. I contacted again to check how long it would take as advised 4 hours and changed time was later, took ages to get through, was then abruptly told it would definitely be done in 2 hours, then when I got to the site I was advised that this may not be the case but that would "do our best." Overall no confidence in the service, and since the automatic wipers on the car keep triggering. Disappointing as I work for an Insurance Broker who uses. Also continued to get my name wrong!
2025年5月9日
National Windscreens - Hereford からの回答
We understand your frustration with the recent experience. It sounds like you encountered several scheduling challenges and communication issues, which is not the level of service we strive to provide. We sincerely apologize for the inconvenience and disappointment this caused. We value your feedback and will use it to improve our processes and communication with customers.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Helpful engineer than gave good advice…
Helpful engineer than gave good advice and did a good job
2025年5月8日
National Windscreens - Hereford からの回答
We appreciate your kind words and are thrilled to hear you had a positive experience. We strive to provide excellent service and are glad our engineer was able to assist you.
Fabulous service at the Hereford centre…
Fabulous service at the Hereford centre - polite and efficient - they were very understanding that I’d had to drive three hours to get to them and kindly scheduled my screen replacement so that it was done early in the day so I could get back on the road.
2025年4月10日
National Windscreens - Hereford からの回答
We are thrilled to hear about your positive experience at our Hereford centre. It's wonderful to know that our team was able to provide you with such a positive and efficient service. We appreciate you taking the time to share your feedback.
National Windscreens - Hereford からの回答
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our service and workmanship. We strive to provide excellent service to all our customers, and your feedback is greatly appreciated.
Quick efficient service with no fuss!
Quick efficient service with no fuss! Friendly staff.
2025年4月22日
National Windscreens - Hereford からの回答
Thank you for your positive feedback! We appreciate you highlighting our quick and efficient service, as well as the friendly nature of our staff. We strive to provide a smooth and positive experience for all our customers.
great service
great service. done with professional standards very quickly and even stayed on as i was stuck in traffic. very good
2025年4月16日
National Windscreens - Hereford からの回答
Thank you for your kind words and positive feedback. We are delighted to hear that you were pleased with the professional service and quick turnaround time. We appreciate your understanding and patience when you were stuck in traffic, and we are glad that we were able to accommodate your situation. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
National Windscreens - Hereford からの回答
Thank you for your kind review! We're delighted to hear you found our service great, friendly, and quick. We strive to provide a positive experience for every customer, and your feedback confirms we're on the right track. We appreciate you taking the time to share your thoughts.
National Windscreens - Hereford からの回答
We are so happy to hear you had a positive experience with us. We strive to provide a clean and friendly environment for all our customers.
Easy service to use
Easy service to use, the person in the office was very polite & gave clear instructions on when to arrive back to the site
2025年4月1日
National Windscreens - Hereford からの回答
We appreciate your kind words and are glad to hear you found our service easy to use. We strive to provide excellent customer service and are pleased that our staff member was able to assist you with clear instructions.
Prompt and efficient service
2025年3月28日
National Windscreens - Hereford からの回答
Thank you for taking the time to share your feedback. We appreciate you recognizing our prompt and efficient service.
Screen Replacement on Renault Kadjar.
Well organised throughout. Everything done in a clean and tidy way. No mess left after screen replacement. The technician in Hereford was Jim, top bloke, in time and helpful in every respect.
2025年3月27日
National Windscreens - Hereford からの回答
We appreciate your kind words and are delighted to hear about your positive experience. We strive to provide a seamless and professional service, and it's wonderful to know that Jim exceeded your expectations. We're glad you found the entire process clean and efficient.
Job completed on time and kept informed
2025年3月22日
National Windscreens - Hereford からの回答
Thank you for your kind words. We appreciate your positive feedback and are glad you were kept informed throughout the process.
Great friendly service
2025年3月6日
National Windscreens - Hereford からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Friendly and efficient service provided
2025年2月28日
National Windscreens - Hereford からの回答
Thank you for your kind words! We appreciate you taking the time to share your positive experience. We strive to provide excellent customer service and are glad to hear that our service met your expectations.
National Windscreens - Hereford からの回答
Thank you for your positive feedback! We're delighted to hear you were pleased with our staff and the service you received.
Fitter was friendly and efficient
Fitter was friendly and efficient and completed the job in quick time
2025年2月11日
National Windscreens - Hereford からの回答
We're delighted to hear that you had a positive experience with our fitter. We appreciate your kind words about their friendliness, efficiency, and quick completion of the job. We strive to provide excellent service and are glad to hear we met your expectations.
The technician was friendly and communicated well
The technician was friendly and explained how long it would take to replace my windscreen.
2025年2月6日
National Windscreens - Hereford からの回答
We appreciate your kind words about the technician's friendliness and clear communication. We strive to provide excellent customer service and are glad you had a positive experience.
National Windscreens - Hereford からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
National Windscreens - Hereford からの回答
Thank you for taking the time to review your recent experience. We really appreciate your feedback.
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