Hereford branch. Very professional service. Screen quickly replaced with the booking slot quickly available and on time. No issues at all with the fitting and everything left clean and tidy. Done... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Our engineer, Si was very friendly, helpful and skilful. Unfortunately he hadn't been given all the parts he needed, but he did what he could and explained to us that he or another engineer would retu... もっと見る
企業が回答しました
Great staff at the Hereford branch! Replacing a windscreen is complex with the linked ADAS which needed recalibrating after the install. Both the staff were patient and thorough. All in all a stress f... もっと見る
企業が回答しました
Once we got past the national call centre and were able to communicate with the location direct and spoke with the Hereford team there the system worked well. Dave with whom we booked the date and th... もっと見る
企業が回答しました
企業情報
National Windscreens - Hereford について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
1c Sweetman's Yard, Plough Lane, HR4 0EE, Hereford, Herefordshire, 英国
- 01432-700-028
4.6
優良
244件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
National Windscreens - Hereford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Good customer service
Good customer service when booking; good comms; polite fitters, job done in time agrees
2024年10月3日
National Windscreens - Hereford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
New windscreen fit.
Had a replacement windscreen fitted today at the Hereford branch. The technician was professional and helpful. The glass was fitted well ad I was informed by text my car was ready. Nothing to complain about this service.
2024年9月24日
自発的なレビュー
National Windscreens - Hereford からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
National Windscreens - Hereford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
great service
I was kept informed regarding the sourcing of a replacement screen, greeted politely by staff who rang when completed, very satisfied with the work carried out.
2024年9月6日
National Windscreens - Hereford からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
National Windscreens - Hereford からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
National Windscreens - Hereford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Hereford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very professional technician.
Very professional technician.
Expertly fixed new screen.
Worked well with insurance company
2024年8月14日
National Windscreens - Hereford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Technicians were good
Technicians were good. Explained what they would do and the possible outcomes. Work was completed quickly. Lovely job.
Sadly the communication regarding the appointment was less satisfactory. I had been told the appointment would be between 1.00 and 5.00 and that I would be able to track the technician on the app. I tried the link - it didn't work. I tried it a number of times with similar results.
I received a telephone call at about 11.50 from the technician to check the location of the lorry and say that they were within 5 minutes of the location . I live about 40 minutes away from the lorry storage site so I had to ask a friend who lives nearer to go to meet them.
2024年8月7日
National Windscreens - Hereford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Did exactly what you said you’d do when…
Did exactly what you said you’d do when you said you’d do it.
2024年8月6日
National Windscreens - Hereford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Hereford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Hereford からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
National Windscreens - Hereford からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
National Windscreens - Hereford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The window replacement guys were…
The window replacement guys were excellent, professional and friendly.
2024年7月10日
National Windscreens - Hereford からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent service
Excellent service. Prompt, friendly, polite, efficient. Very pleased. Thank you
2024年7月2日
National Windscreens - Hereford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The first call was good & informative
The first call was good & informative!
The technician that fitted the windscreen very helpful! Efficient! Needs a pay rise! Perfect employee!
2024年7月6日
National Windscreens - Hereford からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
National Windscreens - Hereford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very helpful technicians and very…
Very helpful technicians and very professional excellent service
2024年6月5日
National Windscreens - Hereford からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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