Had to make 2 visits in order to get my windscreen fixed. This was because having travelled for 45 minutes, been booked in, walked in the rain 20 minutes into town for a coffee and whilst drinking it... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Booking was easy snd subsequent communication was helpful. The service at Hoddesdon when I arrived was excellent, the team were prepared and the work completed quickly and to an excellent standard. Th... もっと見る
企業が回答しました
Booking process is easy , had to change my appointment from original date and that was also easy. Staff were very helpful and advised what time the car would be ready so did not have to hand around to... もっと見る
企業が回答しました
Tracker was useful for expectations. Fantastic service provided by Jay. Calling to let me know when he'd be there and again when he'd arrived at my workplace and parked by my vehicle. Vacuumed fro... もっと見る
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企業情報
National Windscreens - Hoddesdon について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit 30 Impresa Park, Pindar Road, EN11 0DL, Hoddesdon, Hertfordshire, 英国
- 01992-830-081
4.6
優良
831件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
National Windscreens - Hoddesdon からの回答
We're happy to hear that everything was explained well! Thank you for your positive feedback; we appreciate it greatly.
National Windscreens - Hoddesdon からの回答
We appreciate you sharing that our service was great and our staff were very helpful and quick! We are so happy you were pleased with us.
National Windscreens - Hoddesdon からの回答
We appreciate you sharing that our team was friendly and good at their job! We are so happy you were pleased with our team.
Excellent speedy service
Excellent speedy service and quick and easy to book an appointment.
2026年3月7日
National Windscreens - Hoddesdon からの回答
We appreciate your positive feedback! We are so happy to learn that the service was speedy and booking the appointment was quick and easy.
Good drop in service
Good drop in service. There is a white spot, where I think the repair was done in the rain.
2026年3月7日
National Windscreens - Hoddesdon からの回答
We appreciate your feedback and are glad the service was convenient. We regret the spot and will review our repair process. Thanks again.
Company could improve by calling people…
Company could improve by calling people when their car is ready, company can put wires back from dash cam as before as now I have wires out which wasn’t like that before
2026年2月27日
National Windscreens - Hoddesdon からの回答
We appreciate your feedback and regret that we did not meet your expectations regarding communication and dashcam wire placement. We'll review our processes to improve.
Understanding towards the client!
My experience was great because the customer service was exceptional, the team was very understanding when it came to be making them aware that I was running a little late for my appointment and even further when I mentioned I may not be able to make it for closing time so instead picked up my vehicle the following morning, thank you for making this an easy task
2026年2月21日
National Windscreens - Hoddesdon からの回答
We're happy to hear that you had a great experience with our customer service! It's wonderful to know that our team was understanding of your situation and that we made the process easy for you. We appreciate your positive feedback!
Fast and efficient although very busy
2026年2月25日
National Windscreens - Hoddesdon からの回答
We appreciate you sharing that our service was fast and efficient, even when busy! We are so happy you were pleased with us.
Short notice
Hi. It turned out i needed a new windscreen once the chips were checked. I needed the replacement fitted urgently and they fitted me in on a weekend. They were very helpful and everything was completed as promised.
Great service.
2026年2月20日
National Windscreens - Hoddesdon からの回答
We appreciate your feedback. We're happy to hear that we could fit you in urgently on a weekend for the windscreen replacement. It's great to know that you found our service helpful and that everything was completed as promised.
Unacceptable wait
We were told the windscreen would be done within 4 hours, left it at 8.30am, we returned at 4 hours, and it was not ready. We had to wait for a further 1.5 hours in the reception area for it to be done. What a waste of time.
2026年2月17日
National Windscreens - Hoddesdon からの回答
We regret that the windscreen replacement took longer than expected, and we appreciate your patience. We'll review our processes to prevent similar delays in the future. Thanks for your feedback.
National Windscreens - Hoddesdon からの回答
We appreciate you sharing that our staff were professional and took pride in their communication and work! We are so happy you were pleased with us.
First class job whilst under time
First class job whilst under time, weather and staff sickness constraints, when having to replace my Jeep Wrangler windscreen. Excellent service.
2026年2月18日
National Windscreens - Hoddesdon からの回答
We're happy to hear that we provided excellent service while replacing your Jeep Wrangler windscreen despite the challenges. Thank you for your positive feedback; we appreciate it.
National Windscreens - Hoddesdon からの回答
We appreciate your feedback. We're so glad to hear the team did a great job, were on time, and very helpful.
National Windscreens - Hoddesdon からの回答
We're happy to hear that the windscreen replacement met your expectations regarding timing and quality. Thank you for your feedback.
National Windscreens - Hoddesdon からの回答
We appreciate your review and are glad you found our staff friendly. We'll examine the additional chips you mentioned to improve our service.
Amazing window screen service
Amazing service, was done within 2.5hrs, very friendly and easy to talk to.
2026年2月11日
National Windscreens - Hoddesdon からの回答
We appreciate you sharing your feedback! We're so happy to learn that you received amazing service in a timely manner and found our team friendly.
National Windscreens - Hoddesdon からの回答
We're happy to hear that your drop off and pick up were hassle free! Our team appreciates your kind words.
National Windscreens - Hoddesdon からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
I have damage to my paint work at top…
I have damage to my paint work at top of windshield
2026年1月30日
National Windscreens - Hoddesdon からの回答
We regret to hear about the paint damage. We'll look into this issue to ensure it does not happen again. Thanks for your feedback.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Rear windscreen
There was an issue over the glass being wrongly labelled from supplier, I was kept up to date on this. And had it replaced as soon as they could. Friendly, courteous, professional.
Thank you.
2026年2月1日
National Windscreens - Hoddesdon からの回答
We appreciate you bringing the labeling issue to our attention. We are happy to hear that we were able to resolve it quickly for you. Thank you for your kind words!
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