Just like to say how happy I am with the service at national windscreen this morning. The staff were amazing, polite, professional and done the job to a high standard. Thank you.
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所在地
所在地を変更Unit 2, 31 St Margarets Way, Stukeley Industrial Estate, PE29 6EB Huntingdon, Cambridgeshire, GB
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レビュアーのコメントを見てみましょう
Relatively easy to make a booking. Arrived for the appointment at the Huntingdon branch and was able to sit and wait for the vehicle in a very nice waiting room.
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I was not informed my car was ready for collection. If I hadn’t arrived to check progress I would probably have had to wait a lot longer. I am not convinced it has been configured correctly. For exam... もっと見る
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Exceptional service from start to finish. Drop-off was easy, and the replacement with ADAS adjustment was completed right on schedule (2–3 hours). Two weeks on, everything is running smoothly. A grea... もっと見る
企業が回答しました
企業情報
National Windscreens - Huntingdon について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit 2, 31 St Margarets Way, Stukeley Industrial Estate, PE29 6EB, Huntingdon, Cambridgeshire, 英国
4.5
優良
147件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Arrived on time fitted new windscreen…
Arrived on time fitted new windscreen and wipers and left. Just what it said on the box - perfect.
2026年8月19日
National Windscreens - Huntingdon からの回答
We're delighted to hear that your new windscreen and wipers were fitted efficiently and that you were completely satisfied with our service. Thank you for your wonderful feedback!
Great people very professional.
2026年8月17日
National Windscreens - Huntingdon からの回答
We are so pleased to hear that you found our team to be professional. Thank you for taking the time to share your positive feedback; we truly appreciate it.
Excellent service all roind
2026年8月15日
National Windscreens - Huntingdon からの回答
We are so pleased to hear that you experienced excellent service all around. We truly appreciate your positive feedback and kind words!
After two failed attempts by the Milton…
After two failed attempts by the Milton Keynes branch and a terrible phone call from one of your call centre workers ( Arrogant, couldn't be bothered)Carl and he's crew at the Huntingdon branch redeemd National windscreens reputation by having the correct piece of glass in stock and fitted within an hour . I'd been asked by the receptionist Joe to pop in to try to unlock the mystery of why the first two fitters couldn't fit the correct piece of glass only to find out it was incompetence and lack of knowledge on the fitters part.Carl from Huntingdon took one look at it ,said I've got a piece that will fit that and then delegated one of his fitters to do just that ,within the hour, after waiting 1 and a half weeks for Milton Keynes to even figure out why they couldn't fit exactly the same piece of glass .Thank you Carl and the Huntingdon branch crew for a very professional service.
2026年8月7日
自発的なレビュー
National Windscreens - Huntingdon からの回答
We are truly grateful for your detailed feedback and appreciate you bringing your experience to our attention. It is concerning to hear about the initial difficulties you faced with the Milton Keynes branch and the phone call. We are very glad that the team at the Huntingdon branch was able to provide such a professional and efficient service, resolving the issue quickly and to your satisfaction. We always aim to deliver excellent service, and we are pleased that this was ultimately your experience with us.
I did read the review and there were…
I did read the review and there were some poor experiences online so I was a little hesitant however the install was great. No issues. Only thing that would have been better is they mentioned about the noise you get after driving and that it does disappear however overall would use them again.
2026年7月18日
National Windscreens - Huntingdon からの回答
We're delighted to hear that your installation was great and without issues, despite initial hesitations. We appreciate your feedback regarding the post-installation noise and will consider how we can better communicate this to customers. We look forward to assisting you again.
National Windscreens - Huntingdon からの回答
We're so pleased to hear that our fitter made such a positive impression on you. Thank you for sharing your kind feedback; we truly value it.
Exceptional service from start to…
Exceptional service from start to finish.
Drop-off was easy, and the replacement with ADAS adjustment was completed right on schedule (2–3 hours). Two weeks on, everything is running smoothly. A great team that goes above and beyond—they even vacuumed the front interior!
2026年7月17日
National Windscreens - Huntingdon からの回答
We're delighted to hear you received exceptional service from start to finish! It's wonderful that your drop-off was easy and the replacement with ADAS adjustment was completed right on schedule. We're especially pleased that everything is running smoothly and that our team went above and beyond.
Very professional service from point of…
Very professional service from point of contact through to replacement of the windscreen.
Tyler Martin from Autoglazing, Huntingdon came to our holiday cottage to replace the very badly cracked windscreen in our Honda CRV. His work was of a very high standard.
2026年7月20日
National Windscreens - Huntingdon からの回答
We appreciate your positive feedback. We're delighted to hear that the service was professional from start to finish and that the work was of a very high standard.
Reception was quick and efficient as…
Reception was quick and efficient as was the windscreen repair which took less time that anticipated. Only dropped a star as the guest wi fi wasn't working, a minor point really.
2026年7月14日
National Windscreens - Huntingdon からの回答
We're so pleased to hear that your reception and windscreen repair were quick and efficient, exceeding your expectations. We appreciate you bringing the Wi-Fi issue to our attention, and we're glad it was a minor point in an otherwise positive experience.
Great company
Great company, easy to deal with, friendly staff and repaired my windscreen perfectly.
Would highly recommend.
2026年7月7日
National Windscreens - Huntingdon からの回答
We're so pleased to hear you found us easy to deal with, that our staff were friendly, and that your windscreen was repaired perfectly. Thank you for your kind recommendation!
The technician arrived
The technician arrived, nice and polite, informed me of what was going to happen, all completed within a hour.
Whole service from the arrangement to completion was easy.
2026年7月6日
National Windscreens - Huntingdon からの回答
We're so pleased to hear our technician was polite and kept you informed, and that the service was completed quickly. It's wonderful that you found the entire process easy!
National Windscreens - Huntingdon からの回答
We're delighted to hear that everything was completed on time and without any issues. Thank you for sharing your positive experience with us!
Super quick and professional.
2026年6月29日
National Windscreens - Huntingdon からの回答
We are so pleased to hear that you found our service to be quick and professional. We truly appreciate your positive feedback!
The old rubber seals left in passenger…
The old rubber seals left in passenger footwell and have discovered the windscreen washer was left disconnected.
2026年6月26日
National Windscreens - Huntingdon からの回答
We appreciate your feedback and are concerned to hear about the seals and the disconnected windscreen washer. We will address these issues.
The fitter was very friendly and…
The fitter was very friendly and efficient and because of that I would highly recommend your company
Please thank the fitter again for me
2026年6月11日
National Windscreens - Huntingdon からの回答
We're so pleased you found our fitter friendly and efficient. We will certainly pass on your thanks to them. Thank you for your high recommendation!
Excellent service
Excellent service - done on time and without issue - also very friendly staff
2026年6月26日
National Windscreens - Huntingdon からの回答
We're so pleased you experienced excellent service that was completed on time and without any issues. Thank you for highlighting our friendly staff!
National Windscreens - Huntingdon からの回答
We're glad you had a good experience. We appreciate your recommendation.
National Windscreens - Huntingdon からの回答
We're pleased our service was efficient, on time, and our waiting room comfortable. Thank you!
Excellent service and staff
Excellent service and staff. The person I spoke to over the phone booking the appointment was really helpful, they had availability for a home-visit appointment within 7 days and the technician who came and replaced my windscreen was friendly, very professional and efficient - was finished within an hour did a great job.
2026年6月5日
National Windscreens - Huntingdon からの回答
We're delighted to hear about your excellent experience with our team. It's wonderful that our phone staff and technician were helpful, professional, and efficient. Thank you for your positive feedback!
Where's my refund?
When I got my windscreen replaced they were supposed to change the wipers as well (which I paid extra), they only replaced one as they had the wrong wipers with them, they also stated that I would get a refund... I'm still waiting.
2026年6月9日
National Windscreens - Huntingdon からの回答
We apologize for the issue with your wiper replacement and the delay in your refund. We are actively looking into this matter to ensure a resolution.
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