Prompt inspection arranged at agreed venue (we are in a very rural location). New screen required and, although slight delay in ordering I was offered a range of fitting dates to suit. Good clean inst... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Call centre was misleading in advising mobile service was available for our area, when, in fact is was not. However, Kenny Baldock at Inverness was super and couldn’t have been more helpful, thank you... もっと見る
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Excellent job in saving my original trim from my SAAB Viggen and putting in new windscreen, passed its MOT! Hope they don’t have to replace another anytime soon! Would highly recommend and will use a... もっと見る
企業が回答しました
Once the rear window had been delivered, which took some time - a week in fact - the actual replacement was expertly and swiftly done. The young mechanic was working in questionable conditions, at tim... もっと見る
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企業情報
National Windscreens - Inverness について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Number 18, Unit 3 & 4, IV3 8DU, Inverness, the Scottish Highlands, 英国
- 01463-800-124
4.7
優良
387件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service.
Great service.
Staff were very nice and good communication.
Windscreen was ready within a couple of hours, although they prepare you for a much longer wait. Highly recommend.
2025年12月13日
National Windscreens - Inverness からの回答
We appreciate your positive feedback! We're happy to hear that you received great service, found our staff nice, and appreciated the communication. We're glad the fast windscreen replacement met your expectations, and that you recommend us.
National Windscreens - Inverness からの回答
We're happy to hear that your experience was fast, friendly, efficient, and trouble-free. Thank you for your positive feedback; we appreciate it.
Very helpful and polite
Very helpful and polite, friendly service. Job completed ahead of time, a bonus.
2025年12月13日
National Windscreens - Inverness からの回答
We appreciate your positive feedback! We're so glad to hear that you received helpful, polite, and friendly service, and that the job was completed ahead of schedule.
National Windscreens - Inverness からの回答
We appreciate you sharing! We are so happy you were pleased with our quick and efficient service.
Failed to get it right first time
Booked a fitting of a new windscreen, only to be phoned on the morning when it was to be done and told that the windscreen wasnt delivered. Eventually fitted at a later date.
2025年12月5日
National Windscreens - Inverness からの回答
We regret the inconvenience caused by the delayed windscreen delivery and appreciate your patience in rescheduling the fitting. We'll review our delivery process to prevent this in the future.
Hassle free
Easily sorted, done in time and friendly service. No complaints at all, very good
2025年12月2日
National Windscreens - Inverness からの回答
We appreciate your positive feedback! We are so happy to hear that our service was easily sorted, done in time, and friendly. We're glad you had a very good experience.
Communication was first class!
Communication was first class!
The fitter was very efficient and completed a very tidy job. I asked his name in order to praise his great efforts- Gavin Miller.
Full praise!!
2025年11月26日
National Windscreens - Inverness からの回答
We're happy to hear that our communication was first class. It's great to know the fitter was efficient and completed a tidy job. We appreciate you acknowledging their efforts with praise.
National Windscreens - Inverness からの回答
We appreciate your kind words! We are happy to hear that you found our team to be friendly and helpful during your interaction with us.
National Windscreens - Inverness からの回答
We are happy to hear that you had a great experience with our prompt service and skilled technician. Thank you for your positive feedback!
after the 1st visit to repair my screen…
after the 1st visit to repair my screen it was found to be beyond repair , The fitter arranged for a new screen and would return to fit it at a time o my choosing , As it was a crap day I arranged for it to be fitted inside the steading which the fitter was pleased about .
Just over an hr to complete the job , nice and tidy workmanship ,
2025年11月14日
National Windscreens - Inverness からの回答
We're happy to hear that the fitter was able to arrange the new screen fitting at your convenience. We appreciate your positive feedback regarding the workmanship and the care taken during the installation process. Thank you!
National Windscreens - Inverness からの回答
We appreciate you letting us know that we fixed the windscreen. Thank you for your review!
National Windscreens - Inverness からの回答
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our company professional and accommodating.
National Windscreens - Inverness からの回答
We're happy to hear that the windscreen arrived on time and was fitted without any issues. Thank you for your positive feedback and your time.
Outstanding customer service
Outstanding customer service. Quick and sufficient, though not totally satisfactory, repair.
2025年10月30日
National Windscreens - Inverness からの回答
We appreciate your feedback and are glad our service was quick and sufficient. We're sorry the repair wasn't totally satisfactory and value your insights.
National Windscreens - Inverness からの回答
We appreciate you sharing that our service was excellent and very professional! We are so happy you had a positive experience.
National Windscreens - Inverness からの回答
We're delighted to know that you received a quick, professional, and quality job. Thank you for sharing your positive experience with us!
National Windscreens - Inverness からの回答
We appreciate your positive feedback. We are so happy you were pleased with our quick, efficient service and friendly staff.
National Windscreens - Inverness からの回答
We appreciate you sharing! We are so happy you were pleased with our excellent service and that everything was completed in time.
Great communication
Great communication, got booked in within couple days and the repair was very quick and the lad doing it was very polite, explained what he’s doing overall very helpful
2025年9月30日
National Windscreens - Inverness からの回答
We appreciate your positive feedback. We're happy to hear that the communication was great, the booking was prompt, and the repair was quick. We're also glad the technician was polite and helpful. Thank you!
The local service was most helpful and…
The local service was most helpful and professional. There seemed to be a bit of a disconnect between the local and national booking system.
2025年9月23日
National Windscreens - Inverness からの回答
We're glad you found our local service helpful and professional. We appreciate your feedback regarding the booking systems and will look into it. Thank you.
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