Prompt inspection arranged at agreed venue (we are in a very rural location). New screen required and, although slight delay in ordering I was offered a range of fitting dates to suit. Good clean inst... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Call centre was misleading in advising mobile service was available for our area, when, in fact is was not. However, Kenny Baldock at Inverness was super and couldn’t have been more helpful, thank you... もっと見る
企業が回答しました
Excellent job in saving my original trim from my SAAB Viggen and putting in new windscreen, passed its MOT! Hope they don’t have to replace another anytime soon! Would highly recommend and will use a... もっと見る
企業が回答しました
Once the rear window had been delivered, which took some time - a week in fact - the actual replacement was expertly and swiftly done. The young mechanic was working in questionable conditions, at tim... もっと見る
企業が回答しました
企業情報
National Windscreens - Inverness について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Number 18, Unit 3 & 4, IV3 8DU, Inverness, the Scottish Highlands, 英国
- 01463-800-124
4.7
優良
387件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Brilliant service from the guys in…
Brilliant service from the guys in Ipswich.
First class customer service.
Very professional.
Completed the work perfectly and gave me windscreen advice.
Great service. Thank you.
2025年2月4日
National Windscreens - Inverness からの回答
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received, including the professionalism and quality of the work. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Very good 👍👌
2025年2月5日
National Windscreens - Inverness からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Easy to contact and very informative…
Easy to contact and very informative and helpful. I live on an island and they managed to get the window to me and fitted by a local fitter.
2025年1月24日
National Windscreens - Inverness からの回答
Thank you for your kind words. We're delighted to hear that you found our team helpful and that we were able to assist you in getting your window delivered and fitted. We appreciate your business and hope to serve you again in the future.
Kenny did a great job
Kenny did a great job, only problem the replacement windscreen didn’t arrive when it should have so it was a day late.
2025年1月14日
National Windscreens - Inverness からの回答
We appreciate your kind words about Kenny's service. We understand the inconvenience of the delayed windscreen and apologize for the disruption to your schedule. We strive to ensure timely deliveries and will investigate this particular instance to prevent similar situations in the future.
Kept informed about appointment
Kept informed about appointment.
Friendly welcome
Helpful staff
Job well done
2025年1月15日
National Windscreens - Inverness からの回答
Thank you for your kind words and five-star rating! We're thrilled to hear that you found our staff friendly and helpful, and that you were kept informed about your appointment. We strive to provide a positive experience for all our clients, and your feedback confirms we're on the right track. We appreciate your business and look forward to serving you again in the future.
Great communication and my car was…
Great communication and my car was ready even sooner than promised.
2025年1月15日
National Windscreens - Inverness からの回答
We're so glad to hear that you had a positive experience with us. We appreciate your kind words about our communication and the timely completion of your service.
National Windscreens - Inverness からの回答
We're thrilled to hear your order arrived as expected and on time! It makes us incredibly happy to know that we met your expectations. Providing a seamless and efficient delivery experience is something we strive for every day, and your feedback confirms we're on the right track. We truly appreciate you taking the time to share your positive experience with us. Your kind words are a great motivator for our team, and we're committed to continuing to deliver exceptional service. Thank you again for your wonderful review! We hope to serve you again soon.
Excellent service
Excellent service. Kept up to date on arrival status & expertly replaced new windscreen.
2025年1月3日
National Windscreens - Inverness からの回答
We're so glad to hear you had such a positive experience with us! It's wonderful to know that you were kept informed about the arrival status of your new windscreen and that the replacement was completed expertly. Providing excellent service and high-quality workmanship is our top priority, and we're delighted that we met your expectations. Your feedback is invaluable to us, and we appreciate you taking the time to share your comments. Thank you for choosing us. We value your business.
National Windscreens - Inverness からの回答
We're so glad we could assist you on short notice! We truly appreciate you taking the time to share your positive experience. Your kind words mean a great deal to our team, and we strive to provide the best possible service to everyone. We're delighted that we were able to meet your needs and look forward to welcoming you back in the future. Thank you again for your wonderful review; it motivates us to continue providing exceptional care. We hope you had a positive overall experience and that we exceeded your expectations. We value your feedback and are always working to improve.
We're thrilled you found our service helpful and efficient. It makes us incredibly happy to know we could accommodate your urgent request. We always aim to provide prompt and reliable care, and your feedback confirms we're on the right track. Your positive review is a wonderful encouragement to our team, and we're committed to maintaining this level of service for all our clients. Thank you once again for your kind words and for choosing us.
Appointment on time,work finished…good
Appointment on time,work finished quicker than expected
2024年12月12日
National Windscreens - Inverness からの回答
Thank you for taking the time to share your positive feedback. We're glad to hear that the appointment went smoothly and the work was completed ahead of schedule.
Great service
The people at Inverness were very friendly and very helpful as I had to reschedule on short notice they got me in just a couple days later and got my windscreen sorted out in good time. Thanks to them all, top quality.
2024年12月17日
National Windscreens - Inverness からの回答
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our team was able to accommodate your schedule change and provide you with the service you needed. We strive to provide our customers with the best possible service and we're glad that we were able to meet your expectations.
National Windscreens - Inverness からの回答
Thank you for your positive review! We're delighted to hear you found our service quick and easy, and that you appreciated our team's laid-back approach. We value your recommendation and appreciate your business.
Excellent everything settled to my…
Excellent everything settled to my entire satisfaction
2024年11月4日
National Windscreens - Inverness からの回答
We're thrilled to hear that everything was settled to your satisfaction. We strive to provide the best possible experience for our customers and appreciate your positive feedback.
National Windscreens - Inverness からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Inverness からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
National Windscreens - Inverness からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
New windscreen in Skye
The technician came to my house in Skye and did a good job in a short time. The only problem was that the internal rear view mirror afterwards was not seeing the full rear view centre-on, but this was solved in a few seconds by the local garage, who popped the mirror properly into place in its socket. (I am not sure exactly what they did.)
2024年9月5日
National Windscreens - Inverness からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great service
Great service, really friendly staff and as I am new to the area they suggested a lovely walk for my dogs while I waited.
2024年9月19日
National Windscreens - Inverness からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Helpful & polite & efficient
Helpful & polite & efficient
Very good at rearranging things after mix up in delivery from Toyota caused cancellation of initial appointment
Slotted me in very quickly & efficiently
An excellent service from very helpful team
Thank you
2024年8月29日
National Windscreens - Inverness からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Local branch very helpful and made…
Local branch very helpful and made whole process easy. Text messages before-hand and when job complete were very useful
2024年8月30日
National Windscreens - Inverness からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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