Came out within 3 days, good communication on the day, came to my place of work which was convenient, quickly carried out the repair. Zero hassle, friendly staff.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Super easy to book, service was quick and efficient, and the staff were friendly. Despite hearing horror stories about others with the same model of car having windscreens fitted at other companies an... もっと見る
企業が回答しました
Really helpful staff, even though we were late for our appointment, the staff member we dealt with was courteous and helpful, even suggesting somewhere nearby where we might like to pass the time whi... もっと見る
企業が回答しました
The installation of new windscreen was good, done in 2 hours, although rain sensor has not been tested yet. The disappointed was the booking and confirmation of exact drop off time as Was going to hav... もっと見る
企業が回答しました
企業情報
National Windscreens - Ipswich について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit A Olympus Close, IP1 5LJ, Ipswich, England, 英国
- 01473-396-156
4.2
ほぼ満足
555件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
National Windscreens - Ipswich からの回答
We're happy to hear that your experience was great. We appreciate your recommendation and feedback!
Great job well done!
2025年10月7日
National Windscreens - Ipswich からの回答
We are happy to hear that you had a great experience. Thank you for your positive feedback.
Good communication made a excellent job…
Good communication made a excellent job of replacing the windscreen.
2025年10月7日
National Windscreens - Ipswich からの回答
We're happy to hear that our communication and service met your expectations for your windscreen replacement. Thank you for your positive feedback!
Very happy with the fitting of my…
Very happy with the fitting of my windscreen on my land rover today, professional, friendly service, thankyou guys, much appreciated. Definitely recommend national windscreens.
2025年10月8日
自発的なレビュー
National Windscreens - Ipswich からの回答
We appreciate you taking the time to share your positive experience. We're happy to hear that you were pleased with the fitting of your windscreen. Thank you for recommending our services!
All went well with no fuss
2025年9月29日
National Windscreens - Ipswich からの回答
We're happy to hear that everything went smoothly for you. Thank you for your positive feedback; we appreciate it.
A great experience at National Windscreens
The booking procedure was very easy, and the communication throughout the process was first class.
The staff at the depot were extremely helpful, and the work was completed efficiently and on time.
2025年9月23日
National Windscreens - Ipswich からの回答
We appreciate you sharing your experience. We're happy to hear the booking process was easy and the communication was first class. It's great to know the staff were helpful and the work was completed efficiently and on time.
National Windscreens - Ipswich からの回答
We are happy to hear that you found our team friendly, helpful, and efficient. Thank you for your excellent feedback and kind words!
National Windscreens - Ipswich からの回答
We appreciate you sharing! We are so happy you were pleased with our quick service and great communication.
Fitter didn't arrive and no windscreen…
Fitter didn't arrive and no windscreen replaced. Online job was marked as completed! Have been informed he no longer works for the company
2025年9月26日
National Windscreens - Ipswich からの回答
We regret to hear that the fitter didn't arrive and the service wasn't completed, yet it was marked as such. We'll investigate this immediately. Thank you for your feedback.
Luke did a great job in assisting…
Luke did a great job in assisting myself. Much appreciated him for this. !
2025年9月23日
National Windscreens - Ipswich からの回答
We're happy to hear that you received great assistance. We appreciate you taking the time to share your positive experience with us!
Luke and Aaron really good
2025年9月22日
National Windscreens - Ipswich からの回答
We're happy to hear that you had a really good experience! We appreciate your positive feedback; it means a lot to us.
National Windscreens - Ipswich からの回答
We're happy to hear that booking was easy and the fitting expertly done. Thank you for your positive feedback; we appreciate it.
Not professional at all….
Not professional at all.
Scratched the dash inside when replacing the windscreen and really dirty left inside, plus the windscreen is not in the middle position, wouldn’t use this service if I would know it is so bad, will never ever use this service ever again.
Don’t recommend to other people.
2025年9月20日
National Windscreens - Ipswich からの回答
We appreciate you bringing this to our attention. We're very sorry to hear that the service did not meet your expectations and for the damage and mess. We'll investigate to ensure this doesn't happen again.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
National Windscreens - Ipswich からの回答
We appreciate your positive feedback! We are so glad the work was completed quickly and that our staff member was pleasant to interact with.
National Windscreens - Ipswich からの回答
Thank you for the positive feedback!
Fast and efficient service
Fast and efficient service. Polite and friendly technician who did a faultless job
2025年9月2日
National Windscreens - Ipswich からの回答
We appreciate your positive feedback! We're happy to hear that you found our service fast and efficient and that the technician was polite and faultless.
Great service, super staff
Great service and communication from the team at Ipswich. Took a week or two for the booking, busy branch I guess, that’s the way it goes. Excellent job tho’, A+.
2025年8月27日
National Windscreens - Ipswich からの回答
We appreciate your positive feedback regarding our service and communication. We're happy to hear that you were satisfied with the work completed. We acknowledge it took a little time to schedule. Thank you!
National Windscreens - Ipswich からの回答
We appreciate you sharing! We are so happy to hear that you found our staff efficient and polite, and we will pass along your kind words.
National Windscreens - Ipswich からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Whilst your technicians appeared to do…
Whilst your technicians appeared to do a reasonable windscreen replacement, upon inspection, the rear-view mirror was replaced incorrectly, and no longer sticks to the screen, a large amount of glass fragments were left loosely on the drive, and the windscreen wipers no longer work correctly. In all most unsatisfactory…
2025年8月26日
National Windscreens - Ipswich からの回答
We appreciate you bringing these issues to our attention. We regret to hear that the rear-view mirror, glass fragments, and wipers were not up to standard after the replacement. We'll review this thoroughly to ensure better service in the future.
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