Friendly and helpful member of staff. Provided directions to small shopping area where I could have a coffee and a bite to eat whilst waiting. Car was ready in just over 2 hrs. Replacement Windscree... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Visited the Kilmarnock branch following a claim through Allianz due to debris on the road cracking my windscreen. Such an easy and straight forward process! The team at the Kilmarnock branch were lo... もっと見る
企業が回答しました
Very happy with National Windscreens. The booking process was easy and the lady was very friendly and helpful. The engineers were also very friendly ,helpful and efficient. David went out of his way t... もっと見る
企業が回答しました
Friendly, polite, accommodating young man who was completely unfazed that I turned up a week early for my appointment. After consulting his Manager he fitted me in that day. Very professional indeed.... もっと見る
企業が回答しました
企業情報
National Windscreens - Kilmarnock について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Block 11, Unit 1, KA1 4AZ, Kilmarnock, Ayrshire, 英国
- 01563-760183
4.8
優良
269件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
National Windscreens - Kilmarnock からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
professionals
the guys who fixed my windscreen were very professional as i watched them doing the job they explained everything that they were doing , i did not know how complicated and time consuming it was.
2024年2月16日
National Windscreens - Kilmarnock からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very quick and efficient
2024年2月16日
National Windscreens - Kilmarnock からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quick, Amazing Service
I work away so had to have my car dropped off by someone else. National Windscreens kept in touch with me, and with them, to ensure that I knew what was happening and when it would be ready to collect. The replaced windscreen is great! Such a quick service, and really great, friendly people. Thanks!
2024年2月8日
National Windscreens - Kilmarnock からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Our windscreen cracked the day after…
Our windscreen cracked the day after the new one was fitted . No chip just a crack up one side. Reported it and still heard nothing back
2024年1月31日
National Windscreens - Kilmarnock からの回答
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
On time,quick repair
2024年1月30日
National Windscreens - Kilmarnock からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
Easy to book, quick too. Gent at the shop was great, fixed the problem, was super quick and easy to deal with, nice guy. Great service.
2024年1月23日
National Windscreens - Kilmarnock からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent work and customer service!
2024年1月10日
National Windscreens - Kilmarnock からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Kilmarnock からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service, All round positive experience!
A very nice Gent did my windscreen, he was very accommodating regarding pick up times. Did a great job, he handled all the insurance (I only had to do the initial contact to my insurer). I have a nice new shiny windscreen, would Definitely use again!
2023年11月30日
National Windscreens - Kilmarnock からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Kilmarnock からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very fast and great service
They fitted me in straight away and did my car fix within an hour. Very polite and informative.
2023年12月21日
National Windscreens - Kilmarnock からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service
Very accommodating fitting me in quickly for mobile service when I wasn’t comfortable to drive car. Cleaned up all the glass that had fallen inside too.
2023年12月15日
National Windscreens - Kilmarnock からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Kilmarnock からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The fitter greg was lovely very helpful…
The fitter greg was lovely very helpful went above and beyond:)
2023年12月1日
National Windscreens - Kilmarnock からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Avoid Kilmarnock National Windscreens
Was booked in for a replacement windscreen in Kilmarnock. Drove 45mins to appointment only to find the centre wasn't even open and they hadn't confirmed screen hadn't arrived. Had to rearrange for Glasgow a week later !
2023年11月21日
National Windscreens - Kilmarnock からの回答
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
National Windscreens - Kilmarnock からの回答
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Excellent service from start to finish
2023年11月3日
National Windscreens - Kilmarnock からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Brilliant service
Originally contacted for a chip repair. Out the following to to be told new windscreen required. 2 days later car in their workshop for new screen which was fitted in just over an hour. Simples.
2023年10月11日
National Windscreens - Kilmarnock からの回答
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Excellent customer service
Excellent customer service
Both windscreen fitters were very friendly and professional in all aspects of their work.
2023年10月1日
National Windscreens - Kilmarnock からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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