Easy to book and friendly staff at centre. Work was done promptly well within recommended time and we were called to advise car was ready. Easy online payment as this was through insurance only needed... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Excellent service. Friendly staff. Car was returned sooner than expected as the lane change device must have remained within limits, so a surprise early finish on a lovely sunny day. The cleanliness o... もっと見る
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Andrew, the fitter was very good. Polite on time efficient. But his head office had supplied the wrong fittings for the replacement windscreen wipers. He said he would return with the correct p... もっと見る
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National Windscreens Kings Lynn went out of their way to make my experience as stress free as possible. They called me following an online booking which resulted in the appointment being changed so th... もっと見る
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企業情報
National Windscreens - King's Lynn について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Hamlin Way, Hardwick Narrows, PE30 4NG, King's Lynn, Norfolk, 英国
- 01553-790-024
4.7
優良
635件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very helpful and kept me up to date all…
Very helpful and kept me up to date all the way through
2025年8月12日
National Windscreens - King's Lynn からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Windscreen
I had an appointment on Tuesday 11/08/2025 at 11.30am with National windscreen the kings Lynn branch in Norfolk. I had a new windscreen fitted to my car.The staff there were very friendly people and made me feel welcome. Sam was the person who fitted my windscreen and he done a professional job throughout very pleased 10/10 . Many thanks 👍
2025年8月11日
自発的なレビュー
National Windscreens - King's Lynn からの回答
We appreciate you sharing your experience. We're happy to hear that you felt welcome at our Kings Lynn branch and that you were pleased with the windscreen replacement. We are glad the staff provided a professional service. Thank you.
I was kept informed.
I was kept informed all the way through the process right to the point when the technician knocked on my door. He was very polite and helpful, it would be hardtop ask for more.
2025年8月8日
National Windscreens - King's Lynn からの回答
We're happy to hear that you were well-informed during the process and that the technician was polite and helpful. We appreciate you taking the time to leave us this great feedback!
Very friendly staff
Very friendly staff. Explained everything in detail.
Sam and Chris done an excellent work.
2025年8月7日
National Windscreens - King's Lynn からの回答
We appreciate your positive feedback! We're happy to hear that our staff were friendly and explained everything in detail, and that you were pleased with their excellent work.
Lack of care when fitting windscreen frame
Windscreen frame was bent when fixing the windscreen and the VIN number was partially covered by mastic
2025年8月1日
National Windscreens - King's Lynn からの回答
We appreciate your feedback and we're sorry the windscreen frame was bent and the VIN was partially covered. We'll investigate this issue further.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
good customer service
2025年7月30日
National Windscreens - King's Lynn からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - King's Lynn からの回答
We are so happy to hear that you were impressed with how quickly we worked. Thank you for your positive feedback!
Great job thank you Lewis
Lewis was a very nice chap very polite and done and amazing job . Please thank him
2025年7月28日
National Windscreens - King's Lynn からの回答
We're happy to hear that you had such a positive experience! We appreciate you letting us know about the great job and the team member's politeness. Thank you!
Very friendly and informative as to…
Very friendly and informative as to what was happening
2025年7月21日
National Windscreens - King's Lynn からの回答
We're happy to hear that our team was friendly and informative. Thank you for your positive feedback; we appreciate it very much!
Fitters on time.Gave plenty of notice…
Fitters on time.Gave plenty of notice and very quick. Explained about not to wash my car for a week.
2025年7月18日
National Windscreens - King's Lynn からの回答
We're happy to hear that our fitters were punctual and efficient. We appreciate you acknowledging the advice provided regarding aftercare. Thank you for your positive feedback!
Not impressed
1st windscreen cracked on installation so another date booked by the fitter with the depot but no one turned up on the day arranged. Receptionist was initial rude about the booked appt then rang back and apologised as manager had forgotten to book it in. Appt arranged for next day and windscreen was also cracked on installation so had to go to cambridge to get another which was fitted later that day but fitted too close to one side and big gap the other so had to come back the following week to refit it! Work van out of action for too many unnecessary days. Not impressed with the service and reasons why the problems occured. Raised a complaint with National Windscreens direct and they have been brilliant in ringing on days arranged and trying to sort it and are going to pass our problems onto the depot.
2025年7月14日
National Windscreens - King's Lynn からの回答
We regret to hear about the multiple issues you faced, from cracked windscreens to scheduling problems and refitting needs. We appreciate you bringing this to our attention. We're glad to know our team is addressing your complaint and will pass your concerns onto the depot.
National Windscreens - King's Lynn からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great Service. Sam and Martin fitted my windscreen…
Sam and Martin fitted my windscreen perfectly in less time than I expected.
I was treated with courtesy and kept informed. Well impressed by the service.
2025年7月4日
National Windscreens - King's Lynn からの回答
We appreciate your positive feedback. We're happy to hear that the windscreen fitting was completed perfectly and faster than expected. We're also glad you were treated with courtesy and kept informed.
Very nice talkative know what he was…
Very nice talkative know what he was doing and didn't seem like he had done it before we knew he had finished aaa
2025年7月15日
National Windscreens - King's Lynn からの回答
We're happy to hear that you found the service very helpful and efficient. We appreciate you taking the time to share your positive experience with us!
Delays but a good result
I received a reminder email telling me to bring the car 8.30 - 9.00am. When I arrived I was told that was wrong, I was expected at the appointment time 11.00am. I left the car and returned later. The car was still being fixed as the wrong windscreen had initially been sent. However, the fitter, Sam, was very professional and completed the job efficiently, to a high standard.
2025年7月8日
National Windscreens - King's Lynn からの回答
We appreciate you bringing the scheduling error to our attention and apologize for the inconvenience it caused. We're glad the fitter, was professional and completed the job to a high standard. We'll review our processes to prevent similar issues in the future.
National Windscreens - King's Lynn からの回答
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
National Windscreens - King's Lynn からの回答
We're happy to hear that you were satisfied with our affordable work! Thank you for your positive feedback and for taking the time to share.
Welcoming
Welcoming. Friendly. Knowledgeable. As a female these environments can be very alien but I need not have worried. Lovely bunch of people. Will (if required) use them again
2025年7月4日
National Windscreens - King's Lynn からの回答
We're happy to hear that you felt welcomed and valued our team's knowledge. We appreciate your feedback, especially regarding the environment, and we're glad you enjoyed your experience with us.
National Windscreens - King's Lynn からの回答
We appreciate your positive feedback! We're so happy you received prompt and friendly service from our great staff during your visit.
Speedy....came when they said.......no…
Speedy....came when they said.......no fuss.
All expertly done.
Thank you
2025年6月25日
National Windscreens - King's Lynn からの回答
We're happy to hear that our service was prompt and efficient, meeting your expectations. Thank you for your positive feedback and for recognizing our team's expertise!
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