Replacement windscreen. Professionally done and great Comms. Used the branch in Nottingham through insurance. Has to be said, Aiden is a credit to the company who could not have been more courteous a... もっと見る
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National Windscreens in Nottingham replaced my windscreen and I had my car back in 4 hours with all driver’s aid systems calibrated and working. Excellent service. Staff were helpful and friendly.
企業が回答しました
The fitting was on time and completed efficiently. Would have liked it done sooner but realise thats not always possible.
企業が回答しました
Car was booked in for windscreen replacement by insurer. Needed DAS calibration afterwards. Arrived at 8.30 as instructed , took 2 hours exactly. On return of car DAS system didn’t appear to be worki... もっと見る
企業が回答しました
企業情報
National Windscreens - Nottingham について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit C2, Crossgate Drive, NG2 1LW, Nottingham, Nottinghamshire, 英国
- 0115-882-0454
4.5
優良
743件のレビュー
顧客にレビューを依頼しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
National Windscreens - Nottingham からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
National Windscreens - Nottingham からの回答
We are so pleased to hear that you experienced such fantastic service from everyone involved. We truly appreciate your positive feedback!
Happy customer.
Very friendly. Good communication. Efficient service.
Only little gripe is they didn't put my dash camera back in place - that would have been a helpful gesture.
Thank you.
2026年7月31日
National Windscreens - Nottingham からの回答
We're pleased to hear you found our team friendly, our communication good, and our service efficient. We appreciate your feedback regarding the dash camera and will certainly take this into consideration for the future.
Great Service
In the end, I had a great service, even though something went wrong. National Windscreens put it right, were professional, and i am very grateful. thank you.
2026年7月17日
National Windscreens - Nottingham からの回答
We're so pleased to hear that even though something went wrong, we were able to put it right for you. It's wonderful that you found our team professional and that you are very grateful!
Do not use national windscreens
Do not use national windscreens queens drive in Nottingham. I took a brand new Mercedes to them to replace a windscreen and they broke my airbag sensor. They said they would fix it, when I took it back they gave the keys back to me said they couldnt fix it and off you go. I rang Hastings Direct who are equally inept and they told me to ring national windscreens to raise a complaint despite Hastings owning the relationship and contract. Absolute rubbish by both parties.
2026年7月27日
自発的なレビュー
National Windscreens - Nottingham からの回答
We are very sorry to hear about the issues you've experienced with your airbag sensor and the subsequent difficulties in getting it resolved. We understand your frustration with both parties involved. We are reviewing this internally to improve our service.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Showed up when they said they would and…
Showed up when they said they would and did a perfect job on my BMW
2026年7月14日
National Windscreens - Nottingham からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quick and easy booking.
Very easy booking process for full windscreen replacement and calibration. I was offered an appointment within a few days. Dropped my car off before the site opened and received a text a few hours later advising it was ready for collection. Friendly staff.
2026年7月14日
National Windscreens - Nottingham からの回答
We're delighted to hear that your booking process was easy and that we could offer you an appointment so quickly. It's wonderful that our staff were friendly and that your car was ready for collection promptly.
National Windscreens - Nottingham からの回答
We're so pleased to hear that you experienced great service and found our team to be friendly. We truly appreciate your kind words and positive feedback.
National Windscreens - Nottingham からの回答
We truly appreciate your kind words about our staff and service. We are so pleased to hear you had such a positive experience with us.
Having delivered my car ito you in…
Having delivered my car ito you in immaculate body work condition and dash cam hard wired and working the day before my new windscreen fitted I collected the following day, wires just left hanging no dash cam in place, then noticed scuff marks on the body work paint work damaged , having gone back to a dash cam expert to find out my dash cam is now corrupt, I have been notified so far a photo of my car coming out with scuffs and damaged but! So far no photo of my car going into to the work shop . Still continuing for them to own up to the damage I’m 100 o/o they have done . I will follow up with the result and honestly, hopefully owning up to what has been done
2026年7月3日
National Windscreens - Nottingham からの回答
We appreciate you bringing these serious concerns to our attention. We are very sorry to hear about the issues with your dash cam, the scuff marks on your bodywork, and the damaged paint. We are investigating this matter thoroughly.
was amazing really helpful fixed my car…
was amazing really helpful fixed my car window fast would recommend!
2026年6月30日
National Windscreens - Nottingham からの回答
We're so pleased our team was amazing and helpful, and that your car window was fixed fast. Thank you for your kind feedback!
National Windscreens - Nottingham からの回答
We're so pleased you received great service and found our staff very helpful and professional. Thank you for your kind feedback and for recognizing the great job!
Easy to book and quick service.
2026年6月24日
National Windscreens - Nottingham からの回答
We are so pleased to hear that you found our booking process easy and our service quick. We truly appreciate your positive feedback!
The team at the Nottingham site we’re…
The team at the Nottingham site we’re absolutely brilliant from initial booking to handing over my vehicle to me.
I was made aware that the replacement would take up to four hours but i had opted to stay onsite in the visitors waiting area as i had paperwork to catch up on.
The site manager was excellent in explaining to me the process of the windscreen replacement and what was required of me before his engineers carried out the work.
The engineer was brilliant also up on hand over and explained what i needed to do for the next 78 hours to ensure the window replacement met its full curing stage, the whole installation took far less then the four hours initially stated.
Great team and top lads.
2026年6月30日
National Windscreens - Nottingham からの回答
We're delighted to hear about your excellent experience at our Nottingham site! It's wonderful to know that our team, from booking to handover, provided such brilliant service. We're especially pleased that the process was clearly explained and that the installation was completed efficiently. Thank you for your kind words!
Couldn't fault any part of the service
Couldn't fault any part of the service. They where fantastic. Good communication, quick to respond and explained everything.
2026年6月26日
National Windscreens - Nottingham からの回答
We're so pleased you found our service fantastic, with good communication and quick responses. We're glad everything was explained clearly for you. Thank you for your wonderful feedback!
I’ll Give 10 Stars if I Could.
The process from booking, submitting my vehicle and windscreen replacement was seamless. The job itself, spectacular. You can’t tell the windscreen was replaced.
Thank you National Windscreen.
2026年6月11日
National Windscreens - Nottingham からの回答
We're so pleased to hear that your booking and windscreen replacement process was seamless and that you're delighted with the spectacular job! Thank you for your kind words.
A good experience.
A good experience.
Everything was carried out promptly and within the time duration expected.
The staff were courteous and helpful.
I cannot fault the service given.
2026年6月23日
National Windscreens - Nottingham からの回答
We're so pleased you had a good experience with our courteous and helpful staff. Thank you for your wonderful feedback!
Quick efficient service called me to…
Quick efficient service called me to give me an exact arrival time
2026年6月17日
National Windscreens - Nottingham からの回答
We're glad our service was quick and efficient, and we appreciate the feedback!
Really friendly team was able to help…
Really friendly team was able to help with any questions, workmanship was perfect really happy . Thanks
2026年6月18日
National Windscreens - Nottingham からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
All work was carried out above and…
All work was carried out above and beyond expectation with minor adjustments made at no extra cost
2026年6月19日
National Windscreens - Nottingham からの回答
We're so pleased to hear our work exceeded your expectations and we made those minor adjustments for you.
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