National Windscreens - Nottingham レビュー 

743
•
TrustScore 5段階評価の4.5

4.5

Unit C2, Crossgate Drive, NG2 1LW Nottingham, Nottinghamshire, GB

•

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Replacement windscreen. Professionally done and great Comms. Used the branch in Nottingham through insurance. Has to be said, Aiden is a credit to the company who could not have been more courteous a... もっと見る

企業が回答しました

5つ星のうち5の評価

National Windscreens in Nottingham replaced my windscreen and I had my car back in 4 hours with all driver’s aid systems calibrated and working. Excellent service. Staff were helpful and friendly.

企業が回答しました

5つ星のうち5の評価

Car was booked in for windscreen replacement by insurer. Needed DAS calibration afterwards. Arrived at 8.30 as instructed , took 2 hours exactly. On return of car DAS system didn’t appear to be worki... もっと見る

企業が回答しました

5つ星のうち5の評価

Very easy booking process for full windscreen replacement and calibration. I was offered an appointment within a few days. Dropped my car off before the site opened and received a text a few hours lat... もっと見る

企業が回答しました


企業情報

  1. 自動車修理・整備店
  2. ・
  3. 自動車ガラス専門店
  4. 自動車修理店

National Windscreens - Nottingham について

当該企業による記述

We are here to help.

National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.

Treating Customers Fairly

Protecting the interests of our customers at every stage.

We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.

Contact Centre Employees

Putting safety first

Our promise to customers

We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.

ADAS Car

National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.

Contact us

National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.

We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.

We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.

National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.


連絡先

  • Unit C2, Crossgate Drive, NG2 1LW, Nottingham, Nottinghamshire, 英国

  • 0115-882-0454

4.5

優良

TrustScore 5段階評価の4.5

743件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.5

すべてのレビュー

(743)

過去12か月のレビュー数: 21,833件

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5つ星のうち5の評価

Great service

Let me know the time of arrival and a quick, efficient and friendly service

2026年3月6日
National Windscreens - Nottingham ロゴ

National Windscreens - Nottingham からの回答

We appreciate your positive feedback! We're so happy to learn that we provided a quick, efficient, and friendly service and kept you informed of our arrival time.

5つ星のうち5の評価

Excellent services

Excellent services

2026年3月5日
National Windscreens - Nottingham ロゴ

National Windscreens - Nottingham からの回答

Hi,

Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.

Kind regards, National Windscreens

5つ星のうち5の評価

Brilliant service

Brilliant service. The gentleman that fixed my window were knowledgeable and very friendly. Thank you for 5 star service.

2026年2月28日
National Windscreens - Nottingham ロゴ

National Windscreens - Nottingham からの回答

We appreciate your positive feedback! We're happy to hear that the technician was knowledgeable and friendly and that you received 5-star service. Thank you!

5つ星のうち1の評価

Shabby work done by cowboys

I would never ever use this cowboy company again, I paid for the window fitter to replace my boot window, he dropped smashed glass into my boot lock and shut down the boot, my boot was then jammed, national windscreen are refusing to pay the garage who had to replace my boot lock because national windscreen told me they are not at fault and refused yo pay £150 which i had to pay, I did not cause the damage to the lock they did so why should I be out of pocket because they are shabby at there work ,,,I will not let this go I will take it to were ever I can to make them pay for there mistake , BE AWARE OF THIS COW BOY COMPANY STAY AWAY !!!!!!!!

2026年2月17日
National Windscreens - Nottingham ロゴ

National Windscreens - Nottingham からの回答

We regret to hear about the trouble you experienced with the boot lock and the related expenses. Thank you for bringing this to our attention.

5つ星のうち5の評価

Well communicated

Well communicated, organised and installed, as expected, to a professional standard.

2026年2月26日
National Windscreens - Nottingham ロゴ

National Windscreens - Nottingham からの回答

We appreciate your positive feedback! We are so happy to learn that the installation was well-organized, professionally executed, and communicated effectively, meeting your expectations.

5つ星のうち1の評価

Avoid Avoid Avoid shocking workmanship…

Avoid Avoid Avoid shocking workmanship shocking customer service would not recommend anybody to this company had my back window replaced i can now not get into my boot which worked fine up till the so called window fitter got is hands on it now the company don't won't to know telling me it's my problem hope you go bust and all made redundant ha ha ha

2026年2月17日
自発的なレビュー
National Windscreens - Nottingham ロゴ

National Windscreens - Nottingham からの回答

We appreciate you bringing this to our attention. We're very sorry to hear about the issues you experienced with the workmanship and customer service. Your feedback is invaluable as we look into this further.

5つ星のうち4の評価

Work carried out to a high…

Work carried out to a high standard,staff were polite and friendly however the time taken to replace the windscreen was rather long (5 1/2 hours) I appreciate that I was in a queue but the time seemed excessive

2026年2月17日
National Windscreens - Nottingham ロゴ

National Windscreens - Nottingham からの回答

We appreciate your feedback. We're glad to know the work was completed to a high standard and our staff were polite. We'll review the replacement process to reduce waiting times.

5つ星のうち1の評価

Avoid this company it is a complete rip…

Avoid this company it is a complete rip off , they sent a trainee out to replace my back window he dropped smashed glass in my boot lock then put the door down and jammed the boot shut, they would not fix the damage and customer services are just a bloody joke, please do not let this cowboy company touch your car , AVOID AVOID AVOID

2026年2月17日
自発的なレビュー
National Windscreens - Nottingham ロゴ

National Windscreens - Nottingham からの回答

We appreciate you bringing this to our attention. We're very sorry to hear about the damage and poor service you experienced. Your feedback is invaluable.

5つ星のうち5の評価

Great service.

The appointment of as simple to book and windscreen centre easy to locate. Communications were good throughout, with the staff professional and helpful. Overall a smooth and faultless process.

2026年2月18日
National Windscreens - Nottingham ロゴ

National Windscreens - Nottingham からの回答

We appreciate your positive feedback. We're happy to hear that booking was simple, the location was easy to find, and our communications were good. We're glad you found our staff professional and helpful and that the process was smooth for you.

5つ星のうち5の評価

Car was booked in for windscreen…

Car was booked in for windscreen replacement by insurer. Needed DAS calibration afterwards. Arrived at 8.30 as instructed , took 2 hours exactly. On return of car DAS system didn’t appear to be working as previously so contacted them again via email and was rebooked in for the following week for recalibration.. They were unable to find any issues with the calibration which took an hour to recheck. Very happy with the service provided and that they took the time to recheck the DAS system. No complaints.

2026年2月12日
National Windscreens - Nottingham ロゴ

National Windscreens - Nottingham からの回答

We appreciate you sharing your experience. We're happy to hear that we could recheck the DAS system, and that you were satisfied with the service provided. Thank you for your feedback.

5つ星のうち5の評価

Very good and professional experience

Very good and professional experience. The manager explained everything in a way that I could understand and I was really happy with the overall experience.

2026年2月10日
National Windscreens - Nottingham ロゴ

National Windscreens - Nottingham からの回答

We appreciate you taking the time to leave us a review. We're happy to hear that you had a very good and professional experience and that everything was explained clearly.

5つ星のうち3の評価

A Bit mixed

I liked the efficiency at reception and the pace at which the work was undertaken. Less happy about the fact that a compatible windscreen was used rather than a signed Mercedes one but was told it wouldn't affect my lease on the car and to take it up with the Insurance company. I haven't but will be letting them know if it is a problem when I return the car. Workmanship seemed ok

2026年2月6日
National Windscreens - Nottingham ロゴ

National Windscreens - Nottingham からの回答

We appreciate your feedback on the efficient service. We acknowledge your concern about the windscreen and the advice received. Please be assured that we aim to provide clarity on such matters and regret any inconvenience. We value your comments.

5つ星のうち5の評価

Above and beyond.

Unfortunately due to weather, which isn't their fault, they couldn't come to the original appointment, but the technician rang me and explained first thing in the morning, offered to do it at the yard or change the day. As I couldn't get to the yard and I was going on holiday in 2 days they managed to sort it the day after, great customer service in my opinion.
When the technician came he was friendly and efficient.
Good work from the entire team, forgot to mention the initial phone call was also friendly and efficient, getting it sorted made easy.

2026年1月28日
National Windscreens - Nottingham ロゴ

National Windscreens - Nottingham からの回答

We appreciate you taking the time to leave us such a wonderful review! We're so glad to hear that our team was friendly, efficient, and accommodating when rescheduling your appointment due to the weather. We value your feedback!

5つ星のうち5の評価

Helpful staff

Lady on the phone made it so easy to sort,5 minutes,staff at the depot were so helpful and bang on time gor when to pick up

2026年1月31日
National Windscreens - Nottingham ロゴ

National Windscreens - Nottingham からの回答

We're happy to hear that our phone support and depot staff were so helpful and efficient! Thank you for your positive feedback and for taking the time to share.

5つ星のうち5の評価

Very good service!

Very good service. Everything done on time and very helpful in keeping me updated. Highly recommended!

2026年1月31日
National Windscreens - Nottingham ロゴ

National Windscreens - Nottingham からの回答

We appreciate your positive feedback! We are happy to hear that you received very good service, everything was completed on time, and we kept you updated.

5つ星のうち5の評価

Very helpful!

2026年1月30日
National Windscreens - Nottingham ロゴ

National Windscreens - Nottingham からの回答

Hi,

Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.

Kind regards, National Windscreens

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