Stone damaged windscreen but only had to wait 2 days for appointment for new one to be fitted. Choice of time slots. Work completed within time given by friendly and helpful staff with good co... もっと見る
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所在地
所在地を変更Warren Avenue Industrial Estate, Warren Avenue, PO4 8PY Portsmouth, Hampshire, GB
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The staff at your Portsmouth branch were polite and helpful. The job was completed well within the time scale provided. I had gone back as the screen finishers seemed to be put back incorrectly as so... もっと見る
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Staff were really friendly. Quick and efficient, my screen was replaced and collaborated within less than 2 hours of drop off. Would use again 100%
企業が回答しました
The reception was good. Very friendly staff. Although first time didn't work well, they fixed my car's windscreen beautifully.
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企業情報
National Windscreens - Portsmouth について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Warren Avenue Industrial Estate, Warren Avenue, PO4 8PY, Portsmouth, Hampshire, 英国
- 023-8181-0692
4.8
優良
872件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Caring staff, excellent service and perfect workmanship
Only a few days waiting time to get a time for fitting the new shield, job carried out very professionally and on time. Can’t fault the service.
2026年7月18日
National Windscreens - Portsmouth からの回答
We're so pleased to hear that you experienced only a short waiting time for your new shield fitting. It's wonderful that the job was carried out professionally and on time!
A very simple end to end process
A very simple end to end process. Although the fitting was delayed due to the type of glass, the team were really professional throughout.
2026年7月17日
National Windscreens - Portsmouth からの回答
We're so pleased to hear that the end-to-end process was simple and that our team was professional throughout, even with the delay due to the type of glass. Thank you for your wonderful feedback!
National Windscreens - Portsmouth からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
National Windscreens - Portsmouth からの回答
We're so pleased to hear that you found our service to be speedy, professional, polite, and courteous. Thank you for your wonderful feedback!
Excellent service
Excellent service, quick and efficient. Had the job done at my home arrived in very good time. Good advice given and did an excellent job. Very happy with the result.
Good staff and very easy booking and payment process
2026年7月3日
National Windscreens - Portsmouth からの回答
We're so pleased to hear you received excellent service that was quick and efficient. We're glad our team arrived in good time, provided good advice, and did an excellent job. We appreciate your positive feedback on our staff and the easy booking and payment process.
The fitter was exceptionally helpful
The fitter was exceptionally helpful, the entire booking experience was straightforward, and I was kept looped in every step of the way.
2026年7月16日
National Windscreens - Portsmouth からの回答
We're so pleased to hear that our fitter was exceptionally helpful and that your entire booking experience was straightforward. It's wonderful that we kept you informed every step of the way!
National Windscreens - Portsmouth からの回答
We're so pleased to hear that our engineer did a brilliant job all around. Thank you for your wonderful feedback!
National Windscreens - Portsmouth からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Really good
Really good, minimal fuss - slight issue with an upsell not working out but comms from the person doing the job honest, upfront and refund processed without any intervention. Top work all round.
2026年7月13日
National Windscreens - Portsmouth からの回答
We're delighted to hear you had such a positive experience with our service. We're glad our team was honest and upfront, and that the refund was processed smoothly.
When on arrival the staff were helpful…
When on arrival the staff were helpful and polite.they explained the process and rang me when the job was done .
2026年7月7日
National Windscreens - Portsmouth からの回答
We're so pleased to hear that our staff were helpful and polite upon your arrival. It's wonderful that they explained the process clearly and kept you informed when the job was completed.
This was the second windscreen chip…
This was the second windscreen chip that was needed and once again the contact, booking and repair went very smoothly and efficiently. All the people involved were helpful and courteous.
2026年7月10日
National Windscreens - Portsmouth からの回答
We're so pleased to hear that your second windscreen repair went smoothly and efficiently! It's wonderful to know that everyone involved was helpful and courteous.
Excellent service all round
Excellent service all round. Booking process quick and easy. Staff very polite, friendly and professional in their approach and customer care.
I was kept very well informed and updated throughout the process. The fitter was very helpful in providing guidance on where nearby to go to pass the time. All work carried out professionally and on time. Cleanliness upon completion of the job was excellent. A very satisfying service and highly recommended.
2026年7月9日
National Windscreens - Portsmouth からの回答
We're happy to hear you received excellent service all around! It's wonderful to know the booking process was quick and easy, and that our staff were polite, friendly, and professional. We appreciate your feedback on being kept well-informed and updated throughout the process. Thank you for your high recommendation!
Such good service!
Such good service!
Appointment was between 09:00 and 16:30 and I was contacted to say the technician would be arriving in the afternoon. He got to me at 16:30 and after confirming that the windscreen would have to be changed, he started work. It took 1 hour to complete the job which was to very good standard. Given that it was late afternoon and 29C in full sunshine, he was calm, collected and very polite and personable. Couldn’t wish for a better experience, just a shame i don’t know his name to give him a personal recommendation! Well done to the technician and National Windscreens for an excellent service.
2026年7月8日
National Windscreens - Portsmouth からの回答
We are so pleased to hear about your excellent experience! It's wonderful to know that our technician was calm, collected, and delivered such a high standard of work, even in challenging conditions. We truly appreciate your kind words and recommendation.
Prompt friendly service
Prompt friendly service. The operative who undertook the repair was knowledgeable and extremely efficient
2026年7月8日
National Windscreens - Portsmouth からの回答
We're so pleased you received prompt, friendly service and that our operative was knowledgeable and extremely efficient. Thank you for your kind feedback!
Staff were very helpful and everything…
Staff were very helpful and everything went smoothly.
2026年7月8日
National Windscreens - Portsmouth からの回答
We're so pleased to hear that our staff was very helpful and that everything went smoothly. Thank you for your kind feedback!
Very satisfied customer here.
I was half an hour early and the technician was very pleasant and helpful. He started my job within 15 minutes and replaced my windscreen efficiently within 2 hours. Very satisfied customer.
2026年7月2日
National Windscreens - Portsmouth からの回答
We're so pleased to hear that our technician was pleasant and helpful, and that your job was started quickly. It's wonderful that your windscreen was replaced efficiently, and that you're a very satisfied customer!
Very good communication and customer…
Very good communication and customer service, timely and efficient. That is all a customer needs
2026年7月2日
National Windscreens - Portsmouth からの回答
We're so pleased to hear that our communication and customer service were timely and efficient for you. Thank you for your wonderful feedback!
National Windscreens - Portsmouth からの回答
We're so pleased to hear that you found our service excellent and that our team provided very nice behavior. Thank you for your kind words!
Very good communications
Very good communications, sorted through insurance, same spec screen, fitted quickly. Friendly fitters.
2026年7月1日
National Windscreens - Portsmouth からの回答
We're so pleased you experienced very good communication and that your screen replacement was sorted through insurance with the same specification. Thank you for highlighting our friendly fitters and quick service!
National Windscreens - Portsmouth からの回答
We're so pleased to hear that you experienced good service and workmanship, and that our communication was effective. Thank you for your kind feedback!
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