My insurance company chose National Windscreens to replace my windscreen after it cracked. The team were really friendly. After the replacement, they couldn’t reattach a piece of plastic trim around... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Communication was very good all the way through and they checked with me a couple of times to make sure I got exactly the right windscreen. On the day of my booking it was raining heavily and I don't... もっと見る
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5 stars service from beginning to end. User friendly system to book in, clear reminders for appointment, friendly & helpful staff. The shop even put on a new two-sided sticker on the new windscreen fo... もっと見る
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I rang the Reading branch yesterday (29/05/26) as I was having an issue with my rearview mirror becoming unattached from my windscreen. They advised to come in and they would take a look. I made my wa... もっと見る
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企業情報
National Windscreens - Reading について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit 5 Mayfield Trade Centre, Acre Road, RG2 0RJ, Reading, Berkshire, 英国
- 0118-336-0067
4.7
優良
659件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
National Windscreens - Reading からの回答
We appreciate you taking the time to leave us feedback! We're so glad the service was quicker than you thought and the receptionist was helpful.
National Windscreens - Reading からの回答
We appreciate your positive feedback! We're so happy to hear that everything was well-organized, on time, and without any complications.
National Windscreens - Reading からの回答
We appreciate you sharing that you found us professional and helpful! We are so happy you had a positive experience with us.
National Windscreens - Reading からの回答
We apologize that we have not returned your calls. We will investigate why this happened and improve our response time.
National Windscreens - Reading からの回答
We appreciate your positive feedback! We are so glad you received good, friendly service and a timely replacement.
Why go anywhere else?
Service was professional from start to finish. Polite, informative staff. Followed up by an easy to access download of the repair carried out, with photos!
Thank you!
2026年2月3日
National Windscreens - Reading からの回答
We appreciate your positive feedback! We're happy to hear that you found the service professional and the staff polite and informative. We're also glad you found the repair download easy to access.
friendly with great workmen ship
Booked easily paid online droped car off and it was done was all finished before the estimated time so really great service.
2026年2月2日
National Windscreens - Reading からの回答
We're happy to hear that booking and payment were easy, and the service was completed ahead of schedule. Thank you for your great feedback!
Good service just had to wait 7 days…
Good service just had to wait 7 days for an appointment
2026年1月31日
National Windscreens - Reading からの回答
We appreciate your feedback and are glad the service was good. We'll work to reduce appointment wait times. Thank you!
Forgot the basics of customer service
Forgot the basics of customer service. My appointment was a 4hr window from 11. I’d no phone call but popped in at 2:30 (30mins left of the 4hr window). They had only just got to my car, stating it needed 20 more mins to collaborate. Then they’d bring it in to remove the windscreen which could take over an hour, or best case scenario 45minutes.
They didn’t think to call me to let me know. Shocking service and I’m hopeful my windscreen doesn’t go again as to not have to use them
2026年1月24日
National Windscreens - Reading からの回答
We appreciate you sharing your experience. We're sorry the communication about the delay fell short of expectations and for the extended wait time. We'll review our processes to improve our service.
Quick and good at what they do.
Hey, so I recently had to get my car's windshield repaired, and honestly, the service was pretty great. They were super efficient and got the job done without any hassle. The staff was friendly and answered all my questions clearly. It's always a relief when you find a service that just works so smoothly. I'm definitely happy with how everything turned out.
2026年1月27日
National Windscreens - Reading からの回答
We're happy to hear that you had a great experience with your windshield repair! It's wonderful to know that our efficient service and friendly staff made the process smooth for you. We appreciate your positive feedback!
National Windscreens - Reading からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The engineer cracked the screen which…
The engineer cracked the screen which he replaced and he could not put back the sensor plastic cover back in its position. He said it was the manufacturer’s fault which I thought he put the replacement screen in a wrong position as he did not replaced the rubber seals.
I reported the incident to my insurance company and I was told the original screen and parts will be put back.
I hope everything will be sorted out to my satisfaction as It was reassuring to be looked after by my insurance company as well as National Windowscreens who sent me the follow up message.
2026年1月23日
National Windscreens - Reading からの回答
We appreciate you bringing this to our attention. We regret the damage to your screen and the sensor cover issue. We're glad your insurance company is assisting and that we've followed up with you. We hope for a satisfactory resolution.
National Windscreens - Reading からの回答
We appreciate you sharing! We are so happy you were pleased with our quick and professional service.
National Windscreens - Reading からの回答
We're happy to hear that you had a positive experience with our friendly staff and clean service. Thank you for your kind feedback!
National Windscreens - Reading からの回答
We're happy to hear that you found our staff friendly and that your visit was efficient. Thank you for your feedback!
National Windscreens - Reading からの回答
We're happy to hear that you had a fast and well-done experience. Thank you for your positive feedback; we appreciate it.
National Windscreens - Reading からの回答
We appreciate you sharing your feedback. We are so happy our service was helpful and responsive; thank you!
Highly recommend
From the time of the booking being made to the actual job being completed there was complete clarity in what, and how everything was going to be done and it was.
2025年12月23日
National Windscreens - Reading からの回答
We appreciate you sharing your experience. We're happy to hear that you felt there was complete clarity from booking to job completion regarding what was to be done and how. Thank you!
National Windscreens - Reading からの回答
We appreciate your positive feedback! We're so glad to hear that our service response was fast, and delivery quite efficient.
Depot great, Central contact centre appalling
The experience at the Reading depot of having a new windscreen fitted and cameras re-alligned was great and spot-on.
However - The process to obtain the booking was simply appalling.
The automated phone payment system was useless.
Emails were allegedly sent to me that I did not receive (I did check Spam!).
Passed between different people trying to resolve payment problems.
Customer satisfaction survey that repeatedly asked the same (already answered) question 3 times until I gave up and hung up!
2025年11月27日
National Windscreens - Reading からの回答
We appreciate your feedback and are glad the service at the depot met your expectations. We're sorry the booking process and payment system caused you frustration. We'll investigate these issues to improve our customer experience. Thank you for bringing this to our attention.
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