I had a very good experience with National Windscreens. Although there was a small mistake during the first appointment, the technician was very honest and professional. When fixing it, he showed us a... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Really helpful over the phone at the branch we went to. Trustworthy too, looked at the job before insisting we needed extras!
企業が回答しました
I am giving 4 stars to the guys who replaced my windscreen quickly (the next day) after contacting them. Although despite emailing customer services for a receipt/invoice and being on chat for an hour... もっと見る
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Although not my nearest National Windscreens it was the one who could get my windscreen done the quickest. The booking process was easy and the guys in Rochester were great! The job was done quickly... もっと見る
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企業情報
National Windscreens - Rochester について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit 8, Central Business Park, ME2 4LW, Rochester, Kent, 英国
- 01634-510-390
4.7
優良
600件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Easy to arrange
Easy to arrange. Quick appointment. Polite, efficient and thorough operative who attended.
2025年4月28日
National Windscreens - Rochester からの回答
Thank you for your positive feedback! We're delighted to hear that you found the appointment process easy and that you appreciated the politeness, efficiency, and thoroughness of our operative. We strive to provide a smooth and positive experience for every customer, and your feedback confirms we're on the right track.
Repair completed very quickly
Repair completed very quickly, within 1 day & repair man very nice attitude .
2025年5月1日
National Windscreens - Rochester からの回答
We appreciate your feedback! We're delighted to hear that the repair was completed quickly and that you had a positive experience with the repair technician.
National Windscreens - Rochester からの回答
Thank you for your kind words. We're thrilled to hear that you found our team welcoming and professional. We strive to provide excellent customer service and appreciate your feedback.
All good
All good. The technician gave advance notice of his arrival. He arrived in good time. He was friendly and did a very thorough job. There was nothing to criticise.
2025年4月16日
National Windscreens - Rochester からの回答
Thank you for your kind words. We are delighted to hear that the technician was professional, friendly, and provided excellent service. We strive to provide our customers with a positive experience, and your feedback is greatly appreciated.
National Windscreens - Rochester からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Helpful and efficient repairers.
2025年4月5日
National Windscreens - Rochester からの回答
We appreciate your kind words and are glad to hear you found our repair services helpful and efficient.
National Windscreens - Rochester からの回答
We appreciate your kind words and are glad to hear you had a positive experience. We strive to provide excellent service and are happy to hear we met your expectations.
National Windscreens - Rochester からの回答
Thank you for your kind words! We're happy to hear you appreciated our friendly staff and efficient service. We strive to provide a positive experience for every customer, and your feedback confirms we're on the right track.
National Windscreens - Rochester からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
National Windscreens - Rochester からの回答
Thank you for your kind words! We are delighted to hear that you had a positive experience with our staff. We strive to provide a welcoming and friendly environment for all our customers, and your feedback confirms we are on the right track. We appreciate you taking the time to share your thoughts.
National Windscreens - Rochester からの回答
Thank you for your positive feedback! We appreciate your kind words about our communication, professional operative, and the quality of our work. We strive to provide excellent service and are glad you had a positive experience.
Excellent service with great fitters
2025年3月26日
National Windscreens - Rochester からの回答
Thank you for your kind review! We're thrilled to hear that you were happy with the service and the fitters. We strive to provide excellent experiences for all our customers, and your feedback is appreciated.
National Windscreens - Rochester からの回答
We understand your frustration with the cleanliness of the vehicle. We strive to provide a spotless experience for all our customers. We will take your feedback into consideration and ensure our cleaning procedures are reviewed to prevent this from happening again.
Windscreen replaced quickly at a time…
Windscreen replaced quickly at a time to suit me.
The location was close to where I live too
2025年3月27日
National Windscreens - Rochester からの回答
We're thrilled to hear that you had a positive experience with our service. We appreciate you taking the time to share your feedback. It's great to know that we were able to provide you with a convenient and efficient windscreen replacement.
Guy was on time and communicated well
Guy was on time and communicated well. Windscreen seems well fitted.
2025年3月22日
National Windscreens - Rochester からの回答
We appreciate your kind words about the technician's professionalism and the quality of the windscreen installation. We're glad you had a positive experience.
the communication and help from…
the communication and help from everyone i dealt with was exceptional. The work was carried out professionally and speedily.
2025年3月25日
National Windscreens - Rochester からの回答
We are thrilled to hear about your positive experience. We appreciate your kind words about our team's communication, professionalism, and efficiency. It's rewarding to know we exceeded your expectations.
Had crack in windscreen so this was…
Had crack in windscreen so this was through our insurance to get a replacement and it was a nice quick transaction and the job was done to a high standard
2025年3月20日
National Windscreens - Rochester からの回答
Thank you for your kind words. We're glad to hear that you had a positive experience with our service and that the windscreen replacement was completed to your satisfaction.
Great experience would use again
Very easy to communicate with, helped out with adjusted requirements for drop off time due to difficulty dropping off around my job. Lovely staff who were very helpful and kind, speedy service and great communication. Would use again
2025年3月19日
National Windscreens - Rochester からの回答
Thank you for your kind words and positive feedback. We are delighted to hear that you found our communication easy and that we were able to accommodate your drop-off time needs. We strive to provide a helpful and friendly environment for our customers, and we appreciate your recognition of our staff's kindness and efficiency. We're glad you had a positive experience and hope to see you again soon.
Scammers
Scammers, windscreen excess is £100, they call demanding more. How is £500 total not enough to chance a windscreen? Had 3 quotes from multiple companies averaging £200. National windscreen are Thieves
2025年3月28日
自発的なレビュー
National Windscreens - Rochester からの回答
We understand your frustration with the windscreen excess and the additional charges. We value your feedback and will use it to improve our services.
Quick reliable service .
Quick reliable service .. amazing technician, friendly and professional
2025年3月22日
National Windscreens - Rochester からの回答
Thank you for your kind words and positive feedback! We are thrilled to hear that you were happy with the service and found the technician friendly and professional. We strive to provide excellent customer experiences, and your review confirms we are meeting that goal.
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