Very good service

Efficient and good job
Friendly staff

Customer services skills are very poor and the store says it closes at 5:30pm of which when I went to drop my car the night before to leave it with them there wasn’t no one there at 5:15pm store was all closed up. I also left them an note to call me first thing the next day before starting work on my car which no one bothered to do so. I then received a text message at 10:30 the next day stating my car is ready for collection and the work was all complete. I asked a friend to pick up the spare keys from them so I could pick the car after I finish work and when he went to collect the keys they then tell they have been trying to get hold of me of which was a lie call I checked my phone and had no miss calls, so there service out of 10 I wouldn’t give them a 1

I was very satisfied with the service provided. He was on time and completed the job professionally. Great customer service. Very pleased with the outcome.

Dean was helpful when getting a replacement windscreen as the original screen had issue with it and Martin coming out and doing a great job.

Very friendly staff and quick and efficient. However, when attaching back my rear view mirror, the anti glare switch has been broken.

Very helpful staff, the offer of coffee and water was an unexpected bonus.
Staff showed genuine care and consideration for my car.

Great and professional service provided at the Romford branch for the replacement of the windscreen on my i20.
Spotless install by the technician who also ran through 'do's and don'ts'
Highly recommend.

Excellent service clean efficienc

Good service

Thanks, It’s pleasure doing business with you.

Very good service

Easy to book. Efficient service. Kept me informed before during and after. Excellent service.

Technician come to replace windscreen. Before he came the previous day I took off scuttle, wipers and fittings and clips which I placed in a plastic tray on back seat. I used to be a windscreen technician years ago. It was to save the technician time and for me to thoroughly clean area and plastics whilst plastics were removed. I also removed A pillar trim inside front of vehicle and placed on back seat.
I unplugged wiper motor so scuttle could be pulled right out of way. I vaccumed and thoroughly cleaned all debris and wiped over with wipes to remove all dirt. Most trim fittings and wipers were placed on back seat in large tray. Scuttle and A post plastics were placed on top of tray on back seat. The next day the technician phoned at 9am to say he would be there around 2pm. I said I had removed wipers, scuttle, trim and A post plastics he said great. He turned up at 16.50. not an issue as I no you can be delayed it wasn't a problem. I placed car on green so technician had loads of room around vehicle. I showed technician large tray with fittings wipers etc on back seat with a post plastics and scuttle. The guy was pleasant and removed new windscreen from his van and said there was no rubber trim on new glass. He ended up using universal trim on windscreen. Didn't think nothing of it. We chatted as guy prepped area and prepped glass. I gave him a hand lifting glass in and let him settle glass my side. Technician said there were two small trim pieces missing from each side. I couldn't fathom out where they had gone. Then I realised I had left them on garden concrete posts to dry after cleaning the day before. My mistake ( felt like a right numpty). When I returned with them technician had put scuttle back on and other trim fittings.
He showed me what he had done and he said what was this wiring plug for. I said it was for windscreen wiper harness he didn't plug it back in. So I had vehicle with no functioning wipers. I thought bloody hell and said I would do it next day as it was a simple mistake. The scuttle, trim and wipers had to come off again to do this.
I said how long before I could move vehicle. Technician said 30 mins. I thought I would put car back onto drive after taking dog for a walk in evening. About 9pm I moved car back to drive. I noticed universal trim had been cut short on both sides leaving a large uneven gaps on both sides where water could get in. Also wiper nut trim caps were missing. I lifted bonnet to find scuttle push fittings were missing and and scuttle was left loose as wiper harness was just sitting under scuttle. Scuttle couldn't sit flush as harness prevented this. I thought I would check plastic tray on back seat for push fittings and nut trim caps. They were gone. I thought for god's sake. I went online to National Windscreens website later on and messaged chat bot and chatted that windscreen fitting had issues. Got an email confirmation with pdf with windscreen report to say it had been reported. A day or so later I noticed wiper nut caps were back on. I thought the technician has passed through and placed them back on??? A few days had passed and heard nothing. Decided to phone National Windscreens they were unaware that I had reported an issue on line. I received an email regarding new booking to sort issue. On the day had a a courtsey call to say the technician would be with me shortly after 9am. The same technician arrived. I said to him were you aware the universal trim had been cut short he said yes. I said the scuttle was loose and the scuttle fittings were missing and the wiper caps were originally missing then put back on the next day. The guy didn't look happy. I then left the technician to get on with it. He later phoned to say it was done. When I returned the windscreen had the trim correctly in place. The scuttle was put back on again with the wiper harness not plugged in. I brought this to the technicians attention. He said because I unplugged it, it was down to me to plug it back in. Why he couldn't call me to plug it in before installing scuttle I don't know. I said you didn't put the wipers back on. He said because I took them off it was upto me put them back on plus because the wiper harness wasn't plugged in he left it for me to do. I then had to spend the next morning disassembling scuttle to plug in wiper harness then put back on wipers. I was actually shocked, very poor customer service. I hope this gets sent to the director of the company for a response. I wouldn't mind the technican made the mistake in the first place didn't have the honesty to tell me his mistake and thought I would be happy to let the job pass. I wasn't angry with the trim being cut short as I understand mistakes can be made. I blame myself also for not thoroughly checking the work originally carried out. You would think he would have been more cautious with the work being carried out.

They’re really helpful and very informative kind people
They worked nicely

Great service

Excellent service
I was kept well informed of the progress
Wall was within the time schedule

The staff were friendly and polite. The Manager was also very professional and polite. No job to big or too small with total dedication and confidence in all his staff. It is more than just a job, it was total customer satisfaction. Everyone mattered.

The team were very welcoming and accommodating.

The facility is located in a strange place but there are places to eat in a reasonable walking distance, (near to Harolds Wood Station) as recommended by the team.