The fitter was highly professional and experienced. Someone had previously had the screen trims off and bodged them back on. He relied on his 20+ yrs experience and corrected all of the previous mi... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was very stressed when a crack appeared in my windscreen but thankfully the whole process of the repair was stress free. Booked a slot online, dropped the car off in the morning and collected it lat... もっと見る
企業が回答しました
I had my Golf MK7 windscreen replaced yesterday, after stone damage made a large crack. I booked the appointment online, National Windscreens dealt with the insurance claim, leaving me only the excess... もっと見る
企業が回答しました
Was scheduled for 10:00 appointment drop off and informed it will be 4 hours so around 14:00 it will be ready, didn't get a call till 15:30 that the car ready. From car app, the car wasn't moved or st... もっと見る
企業が回答しました
企業情報
National Windscreens - Southampton について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
12 City Industrial Park, Southern Road, SO15 1HA, Southampton, Hampshire, 英国
- 023-8181-0689
4.5
優良
632件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service
Excellent, speedy and efficient service.
Repair to the windscreen done at my location and convenience.
Highly recommend.
2025年8月21日
National Windscreens - Southampton からの回答
We appreciate your positive feedback! We're happy to hear that you received excellent, speedy, and efficient service with a repair done at your location for your convenience.
National Windscreens - Southampton からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Easy to drop off then picked up later…
Easy to drop off then picked up later in day. But unsure why had to drop off when most vehicles windscreens changed at work premises
2025年8月12日
National Windscreens - Southampton からの回答
We're glad the drop-off and pick-up were convenient. We appreciate your feedback regarding the location of the windscreen change. Several factors can influence where the work is completed.
Great job and friendly staff
2025年8月13日
National Windscreens - Southampton からの回答
We appreciate your positive feedback! We are so happy you were satisfied with our service and friendly staff.
I liked the service… but when an issue…
I liked the service… but when an issue occurred there was no communication
2025年8月15日
National Windscreens - Southampton からの回答
We appreciate your feedback. We're sorry to hear about the lack of communication regarding the issue. We'll look into this to improve our service.
National Windscreens - Southampton からの回答
We're happy to hear that our work was completed quickly, cleanly, and tidily. Thank you for your positive feedback; we appreciate it.
The Windscreen technician's home visit…
The Windscreen technician's home visit was excellent. The assessment of the damaged screen and the installation of the new one was very efficient.
However, there was a delay in sourcing the new screen. Good customer service at the depot and National level. Very satisfied with their service.
2025年8月15日
National Windscreens - Southampton からの回答
We appreciate your feedback! We're glad to hear that you were satisfied with the technician's efficient home visit and installation. We acknowledge the delay in sourcing the new screen and are happy our customer service met your expectations.
Four hours to kill ☹️
Efficient the job was done within the time scale given, but killing four hours in Southampton is tedious
2025年7月31日
National Windscreens - Southampton からの回答
We're happy the job was efficient and on time. We acknowledge that spending four hours in Southampton was not ideal, and we appreciate your feedback.
Lack of parking but workers good
2025年7月30日
National Windscreens - Southampton からの回答
We appreciate your feedback and are glad our workers were good. We'll look into the parking situation.
Unfortunately I booked online and on…
Unfortunately I booked online and on arrival was advised the windscreen had not arrived. I rebooked at the unit and all went well.
The prediction of upto 4 hours was excessive. I was called back after 2.
Staff were very polite and helpful.
2025年7月30日
National Windscreens - Southampton からの回答
We appreciate you sharing your experience. We're sorry the windscreen delayed your initial appointment, but we're glad the rebooking went smoothly. We're also happy to hear our staff were polite and helpful and that the service was faster than expected. Thank you.
Job well done.
Pleasant and courteous fitters who took great care not to damage my car. It was a difficult fit out. I was kept informed as windscreen had to be ordered.
2025年7月25日
National Windscreens - Southampton からの回答
We're happy to hear that our fitters were pleasant and took great care with your car during the difficult replacement. We appreciate you mentioning that we kept you informed about the windscreen order. Thanks for your feedback.
Very efficient service
2025年7月26日
National Windscreens - Southampton からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
National Windscreens - Southampton からの回答
We are happy to hear that you had a nice experience with our team. Thank you for your kind words and positive feedback!
Quick efficient and good job completed
2025年7月17日
National Windscreens - Southampton からの回答
We're glad you found our service quick and efficient, and that the job was completed well. Thank you for your positive feedback!
National Windscreens - Southampton からの回答
We are happy to hear that you had a quick and friendly experience, and we appreciate your positive feedback regarding our good work.
THE COMPANIES REPRESENTATIVE WAS VERY…
THE COMPANIES REPRESENTATIVE WAS VERY PROMPT.
HE WAS TIDY EFFICIENT AND FRIENDLY
2025年7月9日
National Windscreens - Southampton からの回答
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
National Windscreens - Southampton からの回答
We're happy to hear that the Southampton team provided professional service. Thank you for your positive feedback and time!
National Windscreens - Southampton からの回答
We appreciate you sharing! We're so happy you experienced good service from our friendly staff during your visit with us.
Failed to show up to 4 appointments!
Failed to show up to 4 appointments after confirming them.
Kept sending me text messages telling me that 'they are on the way and to expect a technician between 9am and 4:30pm.'
By so far have repeatedly failed to show with no update.
Then told they didn't have the windscreen after they had confirmed the appointment.
Then I was told the windscreen would 'be in after the weekend'.
So then a new appointment was booked.
Three more no-shows and a month later I'm told they still don't have the windscreen.
Left me without a car for a MONTH and still no windscreen.
Communication with them is impossible.
Avoid at all costs.
2025年7月10日
自発的なレビュー
National Windscreens - Southampton からの回答
We're sorry to hear about the multiple failed appointments and communication issues you experienced. It sounds frustrating to be without your car for a month. We appreciate you bringing this to our attention, and we'll review our processes to prevent similar situations.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
National Windscreens - Southampton からの回答
We appreciate your positive feedback! We're happy you found our service friendly, easy to book, punctual, and of high quality. Thank you!
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