National Windscreens - Tamworth レビュー 

481
•
TrustScore 5段階評価の4.5

4.7

Unit 12, Ariane, B79 7XF Tamworth, Staffordshire, GB

•

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5つ星のうち5の評価

it was great very quick only down side was told it could be upto 4hrs so wife had to have day off to pick me up but went to have breakfast and was done in an hour (not moaning it was quick lol)

企業が回答しました

5つ星のうち5の評価

Windscreen fitter turned up, very polite manner, had a look at the screen, and said he could repair it, which obviously would be a lot quicker than a replacement, made a really good job, my M.o.T. w... もっと見る

企業が回答しました

5つ星のうち5の評価

I was able to go through my insurance and book an appointment very quickly and easily. They had good availability and communication as they kept me updated about my appointment. They went above and be... もっと見る

企業が回答しました

5つ星のうち5の評価

Such amazing service. The guy that came to replace my windscreen today was so polite, and replaced it super quick and efficient. I also really appreciate him re-routing my dash cam wire for me, it’s t... もっと見る

企業が回答しました


企業情報

  1. 自動車修理・整備店
  2. ・
  3. 自動車ガラス専門店
  4. 自動車修理店

National Windscreens - Tamworth について

当該企業による記述

We are here to help.

National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.

Treating Customers Fairly

Protecting the interests of our customers at every stage.

We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.

Contact Centre Employees

Putting safety first

Our promise to customers

We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.

ADAS Car

National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.

Contact us

National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.

We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.

We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.

National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.


連絡先

  • Unit 12, Ariane, B79 7XF, Tamworth, Staffordshire, 英国

  • 01827-425-073

4.7

優良

TrustScore 5段階評価の4.5

481件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(481)

過去12か月のレビュー数: 21,817件

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5つ星のうち5の評価

Very efficient service.

Very efficient service.

2026年3月7日
National Windscreens - Tamworth ロゴ

National Windscreens - Tamworth からの回答

Hi,

Thank you for taking the time to review your recent experience.

We really appreciate your feedback. Thank you again.



Kind regards,

National Windscreens

5つ星のうち5の評価

I was very impressed by the diligence…

I was very impressed by the diligence and effectiveness of the team. My car was in and out within 2 hours. Thank you

2026年3月5日
National Windscreens - Tamworth ロゴ

National Windscreens - Tamworth からの回答

We appreciate your feedback! We're happy to hear that you were impressed by our team's diligence and effectiveness, and that your car was serviced quickly.

5つ星のうち5の評価

Great

Good communication and job completed quickly and to good standard, thank you.

2026年2月27日
National Windscreens - Tamworth ロゴ

National Windscreens - Tamworth からの回答

We appreciate your positive feedback! We are so happy to learn that you experienced good communication and a job completed quickly and to a good standard.

5つ星のうち5の評価

The repair centre was easy to find and…

The repair centre was easy to find and the service brisk efficient and well honed.
My only grump was being flooded with reminders about my appointment via text and email.

2026年2月18日
National Windscreens - Tamworth ロゴ

National Windscreens - Tamworth からの回答

We're glad that you found our service efficient and easy to access. We appreciate your feedback regarding the volume of appointment reminders, and we'll review our communication process.

5つ星のうち5の評価

Such amazing service

Such amazing service. The guy that came to replace my windscreen today was so polite, and replaced it super quick and efficient. I also really appreciate him re-routing my dash cam wire for me, it’s the little touch that makes a difference. Thank you for making everything so efficient and stress-free!!

2026年2月26日
自発的なレビュー
National Windscreens - Tamworth ロゴ

National Windscreens - Tamworth からの回答

We appreciate your positive feedback. We're happy to hear that the technician was polite and efficient, and that you appreciated the extra effort with the dash cam wire. Thank you for acknowledging our efficient and stress-free service!

5つ星のうち5の評価

Very efficient

Lovely job in making safe my windscreen after a pebble hit it.

Expensive for a few minutes work but I suppose it saved me claiming on my insurance.

2025年12月4日
National Windscreens - Tamworth ロゴ

National Windscreens - Tamworth からの回答

We're happy to hear that we could help with your windscreen! We appreciate your feedback regarding the cost and are glad we saved you from making an insurance claim.

5つ星のうち5の評価

Windscreen replacement

Great professional service, able to wait whilst the windscreen & window wipers were replaced.

2026年2月5日
National Windscreens - Tamworth ロゴ

National Windscreens - Tamworth からの回答

We appreciate your positive feedback! We're so glad that you received great, professional service and were able to wait while the windscreen and wipers were replaced.

5つ星のうち4の評価

Communication

Communication re appointment was excellent . The problem was it kept changing.

2026年2月10日
National Windscreens - Tamworth ロゴ

National Windscreens - Tamworth からの回答

We appreciate your feedback and are happy the communication was helpful. We regret the appointment changes caused you trouble.

5つ星のうち5の評価

Friendly staff

Friendly staff. Very efficient was an all round great experience, from dropping car off and staff informing me when it was ready. THANK YOU.

2026年2月12日
National Windscreens - Tamworth ロゴ

National Windscreens - Tamworth からの回答

We appreciate you taking the time to leave us a review. We're happy to hear that you found our staff friendly and the service efficient, resulting in a great experience!

5つ星のうち5の評価

Grest service and fast fitting.

Easy setting up appointment. Super fast screen replacement. Quick response to sorting issue with rain sensor, post screen fitting. Grest service and well recommended.

2026年2月10日
National Windscreens - Tamworth ロゴ

National Windscreens - Tamworth からの回答

We appreciate your positive feedback regarding the easy appointment setup and super-fast screen replacement. We're happy we could quickly resolve the rain sensor issue.

5つ星のうち5の評価

Good reliable service

The screen fitter was very polite and got straight onto the job. Very efficient.
The only criticism I could give is the time scale. Even though you provide a tracker it would be helpful to have AM/PM guide line especially for people who do work themselves

2026年2月10日
National Windscreens - Tamworth ロゴ

National Windscreens - Tamworth からの回答

We're happy to hear that the fitter was polite and efficient. We appreciate your feedback regarding the timescale. We'll consider providing AM/PM guidelines in our tracker to assist those with work commitments. Thank you.

5つ星のうち5の評価

Job done, extremely happy

Pleased with the outcome
Very prompt
And nice people

2026年2月5日
National Windscreens - Tamworth ロゴ

National Windscreens - Tamworth からの回答

We're happy to hear that you were pleased with the prompt service and our team's attitude. Thank you for your positive feedback!

5つ星のうち4の評価

Windscreen replacement feb 2026

Had difficulties initially paying on line. For some reason it wouldn’t accept any of my cards. I spoke to s customer service lady who I thought was condescending and the I got cut off. The next day the payment service worked fine. However the service on site was quick and efficient. The staff were friendly. Communication was excellent. As I waited I would suggest it may be useful to offer a coffee facility in the waiting area for customer use. Doesn’t have to be free

2026年2月5日
National Windscreens - Tamworth ロゴ

National Windscreens - Tamworth からの回答

We regret you had payment difficulties and a negative customer service experience. We're glad the on-site service was quick and the staff were friendly. We appreciate your suggestion regarding a coffee facility. Your feedback is valuable as we improve our services.

5つ星のうち5の評価

Window screen replacement

It was easy to book the repair on line following my insurances advice.
The company kept me informed all along the way.
The engineer, Tom, was punctual, polite and proficient
Thank you 🙂

2026年1月22日
National Windscreens - Tamworth ロゴ

National Windscreens - Tamworth からの回答

We appreciate your positive feedback. We're happy to hear that booking the repair online was easy and that you were kept informed. It's great to know the engineer was punctual, polite, and proficient. Thank you!

5つ星のうち5の評価

Stress free windscreen repair

After the last harsh snow/frost we had, we awoke to find our windscreen had a fairly large crack going across it. As I have 2 sorts of arthritis’s and other illnesses, my car is my lifeline for getting about to hospital appointments. We phoned the insurance company who organised it all and explained and they booked us an appointment. National Windscreens were excellent, they came back with a very quick appointment, it had to go into a garage because the car sensors traffic around it so it’s not as easy as some cars but again, the garage was in my local town a five minute drive away and someone followed me down to get me home and took me down on pick up. They tell you it could take up to four hours to do incase of problems like the screen breaking but they were done incredibly quickly. They phoned me to say all was completed. The staff there were lovely and explained to me how to look after the car for the next 48 hours when I got it home for the glue to fully set. All in all it was a quick, lovely experience for something that could have been quite stressful. From finding the crack to getting it fixed and bearing in mind we had a weekend took 4 days to fix, I don’t think that’s too bad.

2026年1月15日
National Windscreens - Tamworth ロゴ

National Windscreens - Tamworth からの回答

We're happy to hear that the repair process was quick and easy, especially given the circumstances. We appreciate you sharing your experience and are glad our staff provided excellent service and clear guidance. Thank you for your feedback.

5つ星のうち5の評価

Professional & excellent customer…

Professional & excellent customer service windscreen replacement fast & efficient done within booking time of 4 hours picked up my vehicle in less than 2 ,

2026年1月19日
National Windscreens - Tamworth ロゴ

National Windscreens - Tamworth からの回答

We're happy to hear that you received professional and excellent service. It's great to know the windscreen replacement was fast, efficient, and completed within the booking time. Thank you for your positive feedback!

5つ星のうち5の評価
National Windscreens - Tamworth ロゴ

National Windscreens - Tamworth からの回答

Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.

Kind regards,
National Windscreens

5つ星のうち5の評価

Easy and quick

Easy and quick to book in and the job was done quickly. It’s nice to be able to see clearly again!

2026年1月14日
National Windscreens - Tamworth ロゴ

National Windscreens - Tamworth からの回答

We appreciate you taking the time to leave us a review. We're happy to hear that booking was easy and quick and that the job was completed promptly. It's great you can see clearly again!

5つ星のうち5の評価

Contact was made with me and the team…

Contact was made with me and the team arrived on time. The job was done quickly and well
A small scratch from under the label was pointed out.
I am very pleased with the service.

2026年1月20日
自発的なレビュー
National Windscreens - Tamworth ロゴ

National Windscreens - Tamworth からの回答

We appreciate you sharing your feedback. We're happy to hear that the team was punctual and efficient. We're also glad you appreciated the attention to detail. Thank you!

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