I only knocked off a star because of popping in to the workshop to be told to contact my insurance company. to Book. The insurance directed me strait to National windscreens to arrange the appointme... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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The guy in the office was very helpful and not pushy. Although it took two attempts to replace the screen due to the first cracking on completion! For which the fitter was mortified and very apologeti... もっと見る
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My rear view mirror was knocked and dangling and my mechanic recommended National Windscreens on Chatto Road. Oliver was so friendly and helpful and reattached the mirror in two minutes. He refuse... もっと見る
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Staff were friendly, polite and efficient, they did an excellent job replacing the windscreen and kept us updated throughout the process. The premises are a 15 minute walk out of Torquay town (long... もっと見る
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企業情報
National Windscreens - Torquay について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit 8 Chatto Way Industrial Estate, Chatto Way, TQ14UE, Torquay, Devon, 英国
- 01803-640-263
4.5
優良
223件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Head Office poor, Branch Excellent.
Head office ? Repeatedly ordered wrong part, despite me phoning to ensure they knew model of vehicle.
Situation resolved by local branch going extra step, to get correct part, and coming to home to fit.
So 5 Star for Branch, 2 Star for Office.
2025年9月9日
National Windscreens - Torquay からの回答
We appreciate your feedback and are sorry the head office caused issues with the incorrect part. We're glad the local branch resolved the situation by going above and beyond. We will address this internally to improve our service.
I can’t fault the service I…
I can’t fault the service I experienced! The gentlemen were friendly and explained what was being done, and why, and advised that it would take awhile.
On collection, I saw that technician had made an excellent job of replacing the windscreen and I was very pleased with the results.
2025年9月4日
National Windscreens - Torquay からの回答
We appreciate your positive feedback. We're happy to hear the technicians were friendly, explained the process clearly, and advised you on the duration. We're glad you were very pleased with the excellent windscreen replacement. Thank you!
Quick response.Back on the road in no…
Quick response.Back on the road in no time!Polite and efficient service. Recommended.
2025年8月28日
National Windscreens - Torquay からの回答
We appreciate you sharing your feedback! We're so happy to hear that you experienced a quick response and polite, efficient service, getting you back on the road promptly.
Good communication and friendly service.
2025年8月15日
National Windscreens - Torquay からの回答
We appreciate you taking the time to share your experience! We are so happy to hear you received good communication and friendly service.
National Windscreens - Torquay からの回答
We appreciate you sharing your experience. We are happy you received good service and that the work was completed well.
National Windscreens - Torquay からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Fitter who attended was excellent and…
Fitter who attended was excellent and an asset to your business
2025年8月5日
National Windscreens - Torquay からの回答
We're happy to hear that the fitter's expertise positively impacted your experience. We appreciate you recognizing their contribution to our business.
National Windscreens - Torquay からの回答
We're happy to hear that we exceeded your expectations! Thank you for sharing your positive experience with our services.
XXXX
Kept me informed as to arrival time. Job was efficiently completed. Representative was polite.
However, all a little later in the day than I had expected
2025年7月25日
National Windscreens - Torquay からの回答
We're happy to hear that you were informed about the arrival time and that the job was efficiently completed by a polite representative. We regret the delay and appreciate your feedback.
Well organised
Well organised. Easy to book and change booking. Repair was carried out very quickly thank you.
2025年7月21日
National Windscreens - Torquay からの回答
We appreciate you taking the time to leave us a review. We're happy to hear that you found our booking process easy and well-organized, and that the repair was carried out quickly!
National Windscreens - Torquay からの回答
We appreciate you sharing your feedback. We are so happy to hear our communication and service were great!
Really Impressed
Really Impressed!
Booked in smoothly, reschedule when glass was unavailable. Glass came in early and the Torquay branch came to my address when the glass came in early to get the work done!
Definitely be using them again - hopefully i won’t need too but would recommend.
2025年7月4日
National Windscreens - Torquay からの回答
We're happy to hear that the booking and rescheduling process went smoothly, and our team was able to complete the work promptly. We appreciate your recommendation and are grateful for your positive feedback!
Difficult communicating with the local branch
The job done was good but it took a bit of chasing down to get an update on timeframe for fitting the new windscreen after the initial responder was unable to fix the chip.
2025年7月10日
National Windscreens - Torquay からの回答
We're happy to hear that the job was good. We apologize for any inconvenience caused by delays in providing updates regarding the timeframe for fitting the new windscreen. We appreciate your feedback.
The service was excellent
The service was top class. He appreciated i needed the van sorted urgently. He got it turned around asap. Excellent service.
2025年6月30日
National Windscreens - Torquay からの回答
We're happy to hear that the service was top-notch and that we could assist you urgently. We appreciate your positive feedback and are glad we could get your van sorted quickly.
National Windscreens - Torquay からの回答
We're happy to hear that the technician provided excellent and friendly service! Thank you for your positive feedback; we appreciate it.
Easy booking system
Easy booking system. Called before arrival and only took about 20 mins to repair.
2025年6月26日
National Windscreens - Torquay からの回答
We're happy to hear that our booking system was easy to use and that the repair was completed quickly. We appreciate you taking the time to leave us feedback!
The whole experience was efficient and…
The whole experience was efficient and very professional. From the first contact to fitting a new windscreen. 100% happy with the service I received.
2025年6月23日
National Windscreens - Torquay からの回答
We appreciate your positive feedback. We're happy to hear that you found the entire process efficient and professional, from the initial contact to the new windscreen fitting. We're glad you were 100% satisfied with our service.
Great all round service and so polite
Great all round service and so polite - job very well done thank you
2025年6月25日
National Windscreens - Torquay からの回答
We appreciate your positive feedback! We're so happy to hear that you received great all round service and that our team was polite, completing the job well.
Excellent communication beforehand and…
Excellent communication beforehand and very helpful while car was there.
2025年6月25日
National Windscreens - Torquay からの回答
We're happy to hear that you had excellent communication with us and found our assistance helpful while your car was with us. Thank you for your positive feedback!
Very professional and friendly
Very professional and friendly. They were quick replacing the windscreen and even gave me a coffee while I was waiting.
2025年6月3日
National Windscreens - Torquay からの回答
We're glad you enjoyed your experience! It's great to hear that you found our service professional and efficient, and that you appreciated the coffee while you waited. Thanks for your feedback.
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