Got a booking promptly (within a few days of my old windscreen developing a crack), and the service was professional, friendly and fast. Within a couple of hours I was driving home with a shiny new wi... もっと見る
企業が回答しました
所在地
所在地を変更Units 9 & 10 Doric business Park, Avon Way, Canal Road Industrial Estate, BA14 8FW Trowbridge, Wiltshire, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
A tricky job as the car was a newly launched BMW IX3 Neue Klasse and i don't think any had previously needed a new windscreen. The work was carried out quickly and efficiently with a little tech suppo... もっと見る
企業が回答しました
Shout to the team in Trowbridge. May not be the largest depot but the ream there did a great job on my replacement windscreen. Replacement was quick and even noticing wiper arms had been swapped when... もっと見る
企業が回答しました
I would have given 5 stars, but I was disappointed with the payment options as there wasn't a option to speak with a human being? I had to have 3 or 4 attempts at paying the excess. Once paid I was g... もっと見る
企業が回答しました
企業情報
National Windscreens - Trowbridge について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Units 9 & 10 Doric business Park, Avon Way, Canal Road Industrial Estate, BA14 8FW, Trowbridge, Wiltshire, 英国
- 01225-220-187
4.6
優良
321件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Far superior service to Autoglass!
Far superior service to Autoglass when we had the same unfortunate experience of needing to replace the windscreen in April. They took 4 months to order the part and multiple issues with the service whereas National Windscreens communicated throughout and had the windscreen replaced within a week of the call. Would definitely recommend.
2024年11月7日
National Windscreens - Trowbridge からの回答
Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found our service to be superior to your previous experience. We strive to provide our customers with a seamless and efficient service, and we're glad that we were able to meet your expectations. We appreciate your kind words and recommendation.
Excellent Service
Friendly and efficient service. Kept in contact to update me on what time they expected to be with me and were courteous and informative.
2024年10月30日
National Windscreens - Trowbridge からの回答
Thank you for your kind words. We're delighted to hear that you were happy with the service you received. We appreciate your feedback and are committed to providing excellent service.
National Windscreens - Trowbridge からの回答
Thank you for taking the time to share your feedback. We're glad to hear you had a positive experience.
Really good service
Really good service, my windscreen was replaced quickly. Friendly, helpful and knowledgeable staff
2024年10月29日
National Windscreens - Trowbridge からの回答
Thank you for your kind words! We're delighted to hear that you were happy with the service you received. We appreciate your feedback and are glad you found our staff friendly, helpful, and knowledgeable.
National Windscreens - Trowbridge からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellect hassle free service
Good frist contact on the phone. Mobile van turned up on time, was clear about what could and could not be achieved. Made a good job and was good at communicating with customer.
2024年10月21日
National Windscreens - Trowbridge からの回答
We appreciate your kind words! We're glad you had a positive experience with our team. We strive to provide excellent service and are pleased to hear that our technician was able to meet your needs.
Professional service
Windscreen on our minibus we required is an unusual shape.They had to order it from manufacturer. That wasn't a problem for National Windscreen. Within 5 days we had brand new windscreen fitted. Highly recommended
2024年10月13日
National Windscreens - Trowbridge からの回答
We appreciate your kind words and are glad to hear that you were satisfied with our service. We understand that finding the right windscreen for your minibus can be challenging, and we're pleased that we were able to source and install a new one for you within five days. We strive to provide our customers with the best possible experience, and we're happy to hear that we met your expectations.
National Windscreens - Trowbridge からの回答
Thank you for taking the time to leave a review. We're glad to hear you were happy with the service you received. We appreciate your feedback.
Efficient friendly operatives who…
Efficient friendly operatives who replaced my windscreen in exactly the time they had estimated. Would have been 5 stars but during the process, the windscreen washer tube was knocked off a mounting and I thought my washers had failed until I found and fixed the problem.
2024年10月18日
National Windscreens - Trowbridge からの回答
We appreciate your kind words about our operatives and their efficiency. We're sorry to hear about the issue with your windscreen washer tube. We strive for a smooth and flawless experience for all our customers, and we'll take your feedback into account to ensure that such incidents are minimized in the future.
I could not get a clear answer to the…
I could not get a clear answer to the question "how long is it going to take to get the parts"
2024年10月14日
National Windscreens - Trowbridge からの回答
We understand your frustration with the lack of clarity regarding the parts delivery timeframe. We strive to provide our customers with accurate and timely information. We will review our processes to ensure we are providing clear and concise communication.
National Windscreens - Trowbridge からの回答
Thank you for your kind words. We appreciate your positive feedback and are glad to hear that you were satisfied with our service.
Everything went to programme and no…
Everything went to programme and no problems with my replacement and excellent service.
2024年10月9日
National Windscreens - Trowbridge からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service!!!
The appointment was easy to book, the service on the day was excellent and the work was great... I would highly recommend these guys!
2024年10月4日
National Windscreens - Trowbridge からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very helpful
Very helpful, started on time, efficient and excellent work completed. Thank you.
2024年10月3日
National Windscreens - Trowbridge からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Kept informed from insurance claim to replacement.
Confirmation of appointment, reminder of the appointment all very helpful. Staff at reception were efficient and friendly and even gave us instructions on how to get to the town and what shops etc were there. Given a time of two and a half hours to complete the job but I received a phone call less than two hours later to say that the car was ready for collection. Good service.
2024年10月1日
National Windscreens - Trowbridge からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
The gentleman that came out to see me…
The gentleman that came out to see me was punctual, really helpful and efficient.
2024年9月16日
National Windscreens - Trowbridge からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Repaired not replaced
Came to me and repaired the small chip. No need to replace the whole windscreen, brilliant. Polite and courteous technician.
2024年9月19日
National Windscreens - Trowbridge からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great Service
Friendly helpful staff who explained the windscreen replacement process. Very clean as no mess left on drive or in the vehicle
2024年9月17日
National Windscreens - Trowbridge からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
National Windscreens - Trowbridge からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Trowbridge からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。