Cannot thank Pete and his team at the Wolverhampton Branch enough. Complications at the start of the engagement meant Pete had to start chasing my insurance company - not a problem - everything and mo... もっと見る
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所在地
所在地を変更Unit 17 G5 Spring Road, Ettingshall, WV4 6JT Wolverhampton, West Midlands, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I had a small stone chip on my windscreen that needed sorting and they fixed it within 20 minutes. Meg was very friendly and showed me the result explaining that a slight mark would remain but have re... もっと見る
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Easy to book. Car done swiftly. Can't fault the repair. Only paid £75 for BMW OEM glass. Highly recommended. Communication can be bit better as always my calls go to the call center rather than th... もっと見る
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Overall experience was okay Waiting room is uncomfortable but they did provide nice hospitality When I got my car back, the dash was full of debris and dirt, as a customer I feel they should wip... もっと見る
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企業情報
National Windscreens - Wolverhampton について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit 17 G5 Spring Road, Ettingshall, WV4 6JT, Wolverhampton, West Midlands, 英国
- 01902-581-153
4.2
ほぼ満足
320件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service,proffesional job friendly…
Great service,proffesional job friendly staff work carried out in proffesional manner
2024年7月13日
National Windscreens - Wolverhampton からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
National Windscreens - Wolverhampton からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Wolverhampton からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Wolverhampton からの回答
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Terrible company.
So my toyota estima had a big crack on the screen, its been 1 month since i contacted national windscreens. First they said they dont have the windscreen as its an imported, rebooked and today the person turns up to repair and says the weather is bad come to the telford branch. Then he said sorry its a 2 person job and they will ring me back within 30 min and its been 6 to 7 hours and still no call back. Just wasting my time. Absolute joke of an company. Should be embarrassed with themselves. Just so many excuses. Unbelievable.
2024年6月14日
自発的なレビュー
National Windscreens - Wolverhampton からの回答
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
National Windscreens - Wolverhampton からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Wolverhampton からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service.
2024年6月1日
National Windscreens - Wolverhampton からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Wolverhampton からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Don’t trust them
I booked them twice and they came at home but didn’t replace the windscreen cuz of weather and second time one of the man said come onto their branch I went there it’s took me 20 mnt when I came there old man said to me wait in the room (customers waiting room) after 2 mnt old man came to me and said fu..n another windscreen is already broken. Waste of time
2024年5月6日
自発的なレビュー
National Windscreens - Wolverhampton からの回答
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Originally booked a morning slot which…
Originally booked a morning slot which took over a week to confirm that they could only do an afternoon appointment.
No problem with the screen replacement, the fitter was very knowledgeable and has done an excellent job
2024年5月10日
National Windscreens - Wolverhampton からの回答
Hi,
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
National Windscreens - Wolverhampton からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Wolverhampton からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Wolverhampton からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Wolverhampton からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Wolverhampton からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent customer service and good job…
Excellent customer service and good job carried out. Paul managed to fit my car in before the scheduled date and kept me informed on how the replacement windowscreen progressed on the day.
2024年3月19日
National Windscreens - Wolverhampton からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Windscreen replacement
The team worked really hard to get my repair done. I highly recommend.
2024年3月14日
National Windscreens - Wolverhampton からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens - Wolverhampton からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
From first contact to fitting my…
From first contact to fitting my windscreen could not fault them, fast and very efficient
2024年3月13日
National Windscreens - Wolverhampton からの回答
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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