Natural Stone Surfaces レビュー 347

Natural Stone Surfaces からの回答

2026年4月13日

Thank you, Brian, for such a brilliant review.

We are so pleased to hear that Lance and Simon made such a positive impression. Punctuality, professionalism, and attention to detail are exactly what we strive for, so it’s fantastic to know they delivered on all fronts.

We will be sure to pass on your kind words to them—they will really appreciate it. It’s great to hear you are happy with the finished result and that everything was left spotless.

Thank you again for your recommendation and for choosing us.

Natural Stone Surfaces からの回答

2026年4月13日

Thank you for your kind review.

We are delighted to hear that you are so pleased with your quartz worktops and that everything met your expectations from start to finish. Providing a professional service throughout the entire process is something we take great pride in, so your feedback means a lot to us.

Thank you for your recommendation—it is much appreciated.

Natural Stone Surfaces からの回答

2026年4月7日

Thank you so much for your wonderful feedback.

We are delighted to hear that you were impressed with every aspect of your experience with us. It’s great to know our customer service team kept things clear and responsive, and that our installation team delivered a professional and helpful service on site.

Most importantly, we are thrilled that you love your new kitchen worktop – that’s exactly what we aim for.

Thank you again for choosing us and for taking the time to share your experience.

Natural Stone Surfaces からの回答

2026年4月2日

Thank you for your review.

We are delighted to hear you had an excellent experience from start to finish and that both our office team and fitters made a great impression.

As for the Leeds fan… we will let that one slide this time!!

We really appreciate your feedback many thanks

Natural Stone Surfaces からの回答

2026年4月1日

Thank you so much for taking the time to share your experience — it genuinely means a great deal to all of us here at NSS.

Moving to stone surfaces for the first time can understandably feel like a big step and I am really pleased to hear that our team was able to put those concerns at ease from start to finish.
From the initial booking process through to templating and installation, we aim to make every stage as smooth and reassuring as possible, so it’s incredibly rewarding to know we delivered on that for you.

I will be sure to personally pass on your kind words to both our templating and fitting teams. They take immense pride in their work, and feedback like yours is exactly what motivates them to maintain such high standards. It is especially great to hear how much you appreciated their professionalism and approach — they truly are a credit to our business.

Thank you again for your trust in us and for such a thoughtful review. We hope you enjoy your new worktops for many years to come, and if there is ever anything further we can assist with, please don’t hesitate to reach out.

Warm regards
Pasky
Sales Director
Natural Stone Surfaces

Natural Stone Surfaces からの回答

2026年4月1日

Thank you so much for your lovely review.

We are really pleased to hear everything went smoothly for you—from the communication and updates to the fitting itself. It is great to know the team arrived as planned and got everything completed efficiently.

We will be sure to pass your kind comments on to the installers—they will really appreciate it. And most importantly, we’re glad you’re happy with how your new worktop looks!

Thanks again for your review, it means a lot to us.

Natural Stone Surfaces からの回答

2026年4月1日

Thank you so much for your kind review

We are delighted to hear how happy you are with your new quartz worktop and that the whole process felt professional from start to finish. That’s exactly the experience we aim to deliver, so it really means a lot to hear.

A special thank you as well for mentioning Lance and Simon—we will be sure to pass your comments on to them. They’ll really appreciate your recognition of their work.

It’s great to know you are pleased with the final result, and we truly appreciate your recommendation.

Thanks again for choosing us

Natural Stone Surfaces からの回答

2026年3月18日

Thank you for your feedback. We’re sorry to hear that you’re unhappy with your experience.

Following your concerns, we carefully reviewed the installation, including the photographs taken at the time of completion. Our installation photographs, which were shared with you, clearly show that the worktops and splashback were fitted correctly and fully siliconed at the time of completion, in accordance with industry standards.

Based on the issues described, and photographs provided by yourself, it is evident that further work has taken place after our installation and potentially before the sealants had sufficient time to cure. Any disturbance during this period will compromise the silicone and joints, which is consistent with what has been reported.

We always aim to deliver both high-quality products and installations, and we take any concerns seriously. The call-out charge referenced was in relation to a return visit outside of installation liability, we stand by the quality of both our product and our workmanship. However, we remain willing to discuss the situation directly should you wish to resolve matters constructively.

Thank you for your feedback. We’re sorry to hear that you’re unhappy with your experience.

Natural Stone Surfaces からの回答

2026年4月1日

Thank you so much for taking the time to leave this lovely feedback.

We are thrilled to hear that our fitters made such a positive impression and delivered a professional, clean, and polite installation. Your kind words mean a lot, and we will be sure to pass them on to the team.

It is wonderful to know you’d recommend us — thank you for your support

Natural Stone Surfaces からの回答

2026年4月1日

Thank you so much for your review.

We are thrilled that you chose to come back to us for your new bungalow and that you are happy with how everything turned out. It’s always wonderful to hear that our work and service give our customers confidence — your kind words mean a lot.

We truly appreciate your continued trust and look forward to helping you with any future projects.

Natural Stone Surfaces からの回答

2026年4月1日

Thank you so much for your review.

We’re delighted to hear you were happy with both our service and the installation team. We’ll be sure to pass your praise on to the team — they will really appreciate it.

Thanks again for choosing us

Natural Stone Surfaces からの回答

2026年4月1日

Thank you for your review

We are pleased to hear that your quartz worktop has transformed your kitchen and that the whole experience gave you confidence from start to finish.
It is fantastic to know our team were able to answer your questions, work efficiently, and leave everything clean and tidy.

We will be sure to pass on your kind words to the team — they’ll be delighted to hear how much you appreciated their professionalism and attention to detail. Thank you for recommending us, and we’re so glad you’re happy with the result

Natural Stone Surfaces からの回答

2026年4月1日

Thank you so much for your review

We are really glad to hear that our team kept you updated throughout the process and that the installers made a friendly impression. It is great to know everything fitted perfectly and that the small issue was easy to adjust on site.

We truly appreciate your continued trust in us and look forward to helping you with any future projects. Thanks again for choosing Natural Stone Surfaces

Natural Stone Surfaces からの回答

2026年4月1日

Thank you so much for your kind review

We are really pleased to hear that, despite the delay, our communication helped keep you informed and at ease. It’s wonderful to know that our delivery and installation team impressed you with their professionalism and expertise — especially after such a long day.

We will pass on your compliments about the join; it is great to hear it is been admired by your kitchen fitter and family.
We are so glad you’re happy with the result and really appreciate you taking the time to share your experience.

Natural Stone Surfaces からの回答

2026年4月1日

Thank you for your feedback.

We are pleased to hear that you’re happy with both the service from our installers and the quality of your quartz worktop. It’s great to know everything was measured and cut perfectly — we take pride in getting every detail just right.

We really appreciate you taking the time to share your experience.

Natural Stone Surfaces からの回答

2026年4月1日

Thank you for your review

We are delighted to hear that our communication and service met your expectations and that we were able to schedule your installation so quickly. It’s wonderful to know you would recommend us — we really appreciate your support.

Natural Stone Surfaces からの回答

2025年12月22日

Thank you for raising your concerns. We have discussed the matter internally with both the fitting team and the templater to fully understand the situation.
With regard to the installation, the lead fitter has advised that the tap fitting was not requested until after the stone had already been installed. At that point, the team were waiting in the van for the adhesive to fully cure, which took approximately an hour. When asked to fit the tap, the fitter explained that this was not possible once the stone had been installed and apologised to you at the time.
Regarding the templating visit, our templater experienced difficulty locating the address and was unable to reach you by phone initially. When he arrived, there were level issues identified around the sink area.
During later discussions, it became apparent that you had understood your furniture supplier to be the fabricator rather than working with us, and we appreciate this caused some frustration. We also understand your disappointment at needing to adjust the sink unit following installation to accommodate the tap hole.
We apologise for any inconvenience caused and appreciate you taking the time to share your feedback. Please let us know if you would like to discuss this further by contacting us directly.