Would like to thank home energy scotland with all the help I received from them helping me through the complexity of applying for funding for heat pump which is now up and running gas now turned off v... ãã£ãšèŠã
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Scott contacted me as he was concerned by what I had told him. He was very thorough doing an epc which i needed and explained clearly how an ashp system would work. He let me have a comparison of he... ãã£ãšèŠã
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âïžâïžâïžâïžâïž Review for Home Energy Scotland â South East I called last night after many months of being given the runaround by Proximus Solutions UK. From the outset, Hannah was absolutely... ãã£ãšèŠã
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Initially it was not something I thought I would qualify for but the advisor took time to fully explain everything on offer and what I could take advantage of. Her knowledge was excellent and advice... ãã£ãšèŠã
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Home Energy Scotland helps people in Scotland create warmer homes, reduce their energy bills, and lower their carbon footprint. We are funded by the Scottish Government and managed by Energy Saving Trust. We work with people and organisations to help tackle fuel poverty and the climate emergency â both key priorities for Scottish Government (and humans in general). We do this through a network of regional advice centres covering all of Scotland, which offer local knowledge and expert advice on saving energy and keeping warm at home, funding options including Scottish Government grants and interest free loans, installing renewable energy at home, greener travel including electric vehicles and ebikes and cutting water waste.
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5 Thistle Street, EH2 1DF, Edinburgh, è±åœ
- 0808 808 2282
- ne.homeenergyscotland.org
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Quick, easy and job done
I contacted them to see about the EV charger grants. Got an informative email back containing the information I wanted as well as other links. Filled the form in and emailed it back, the form says to allow eight working days, got my response within 24 hrs with everything I needed for the company that are going to fit the charger. I cant fault them.
2023幎8æ11æ¥
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Home Energy Scotland ããã®åç
Hello Elaine,
Thank you so much for your brilliant feedback.
We really appreciate you taking the time to review our service and are so happy that you received your required information in a quick and easy manner.
If you need further assistance in the future, please donât hesitate to get in touch, weâll be happy to help.
Kind regards,
Gen.
Only for rich people
The processing time is so long. I was told that I could go ahead with the work as I had received all the paperwork. Then the next caller I spoke to said I wouldn't get the grant after the work had been done and paid for. That was almost 3 months ago and I'm still waiting to get confirmation. In the meantime every person I've spoken to has said a different thing, I keep getting contradictory and inconsistent advice. I have been in my overdraft for months now.
Editing to say I made a formal complaint on 8/08/23 and have had no response despite sending follow up emails. I have now contacted my local MP
2023幎8æ10æ¥
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Home Energy Scotland ããã®åç
Hello,
Weâre really sorry to hear about your experience of our service including the delay in your grant confirmation and any inconsistent advice.
The last few months have been an extremely busy time for our service; however, we appreciate the impact this has had on you personally and would like to apologise for this.
We understand you have had communication issues with the Services Delivery team before, however, if you would like to make a formal complaint of the service, you can contact the Services Delivery team at the Energy Saving Trust by emailing servicesdeliveryscotland@est.org.uk or calling 0808 108 9414 from Monday â Friday between 9am and 5pm.
Alternatively, you can also contact Home Energy Scotland by emailing us at reviews@homeenergyscotland.org
We do appreciate you taking the time to provide feedback on your experience and will ensure that this is passed to our Services Delivery team who manage our grant and loan applications.
If thereâs anything else we can do to help you in the future, we hope you do get in touch.
Kind regards,
Beth
Made everything easy and straightforward
Made applying for the relevant grants and loans for my really badly-insulated house a very easy process.
2023幎7æ14æ¥
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Home Energy Scotland ããã®åç
Hello Robert,
Thank you so much for your wonderful review and appreciate you taking the time to provide feedback on our service.
Weâre so glad that you found the grants and loans application process for your home easy and straightforward.
If thereâs anything else we can help you with in the future, please do get in touch.
Kind regards,
Beth
I have only made an initial enquiryâŠ
I have only made an initial enquiry regarding advice and what's available, but it was all very helpful and informative. Won't hesitate to get back to them.
2023幎7æ6æ¥
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Home Energy Scotland ããã®åç
Hello Ann,
Thank you so much for your positive feedback and for taking the time to provide this.
Weâre so glad that you found our team to be helpful and informative.
If thereâs anything else we can assist you with in the future, please do get in touch.
Kind regards,
Beth
Absolute joke of a process
The application process was quick and easy but I put my claim in for the 60% of the funds as a deposit 2 months ago now! Absolute joke that Iâve today had an email saying they canât continue processing my claim as they didnât recieve in writing that I wanted to make the claim. Like what the actual hell?! Why would I submit claim paperwork and all the documents if I didnât want to go ahead with the claim?!
2023幎8æ4æ¥
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Home Energy Scotland ããã®åç
Hello Mrs Collins,
Weâre really sorry to hear about your experience of our service and the issues regarding your claim.
If you would like to make a formal complaint of the service, you can contact the Services Delivery team at the Energy Saving Trust by emailing servicesdeliveryscotland@est.org.uk or calling 0808 108 9414 from Monday â Friday between 9am and 5pm.
Alternatively, you can also contact Home Energy Scotland by emailing us at reviews@homeenergyscotland.org
We do appreciate you taking the time to provide feedback on your experience and will ensure that this is passed to our Services Delivery team who manage our grant and loan applications.
If thereâs anything else we can do to help you in the future, we hope you do get in touch.
Kind regards,
Beth
Giving up going green
Advice given was good, very helpful and encouraging. Now that I have my grant approved and requesting for 60% drawdown to pay my installer, all i was given was please wait 10-15 working days. I have requested for drawdown for 2 months now. I have to call every week for them to realise they missed an email, forgot to get confirmation from me or my installer, getting consent from me to proceed, then needing my installer to verified the quote was real (which was done during application so don't see why ask then and ask again during drawdown), managers been away, managers been busy, going to 2 managers for approval, excuses excuses. Wonder why Scotland is slow in adopting renewable when government is so supportive? Well hopefully the SNP get to speak to them and get an answer in 10-15 working days.
2023幎8æ2æ¥
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Home Energy Scotland ããã®åç
Hello Nisha,
Weâre really sorry to hear about your experience of our service and for the delay in your grant drawdown.
The last few months have been an extremely busy time for our service; however, we appreciate the impact this has had on you personally and would like to apologise for this.
We do appreciate you taking the time to provide feedback on your experience and will ensure that this is passed to our Services Delivery team who manage our grant and loan applications.
We understand you have had issues contacting our Services Delivery team before, however, if you would like to make a formal complaint of the service, you can contact the Services Delivery team at the Energy Saving Trust by emailing servicesdeliveryscotland@est.org.uk or calling 0808 108 9414 from Monday â Friday between 9am and 5pm.
Alternatively, you can also contact Home Energy Scotland by emailing us at reviews@homeenergyscotland.org
If thereâs anything else we can do to help you in the future, we hope you do get in touch.
Kind regards,
Beth
A valuable resource
A valuable resource for people looking to become more energy efficient. They are helping me apply for grants and government loans to upgrade my home to become more sustainable.
2023幎8æ1æ¥
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Home Energy Scotland ããã®åç
Hello Kenny,
Thank you so much for your brilliant feedback.
We are happy we were able to help you apply for funding towards making your property more energy efficient.
If we can help you again in the future, please get in touch, weâd be happy to hear from you.
Kind regards,
Gen.
HES advisor spent time recording myâŠ
HES advisor spent time recording my individual circumstances and providing advice on programmes and grants available to owner occupiers to improve on current energy efficiency.
2023幎7æ11æ¥
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Home Energy Scotland ããã®åç
Hello Robert,
Thank you so much for your positive feedback and for taking the time to provide this.
Weâre so glad we were able to provide advice to assist you with your energy saving activities.
If thereâs anything else we can help you with in the future, please do get in touch.
Kind regards,
Beth
Prompt and efficient service from theâŠ
Prompt and efficient service from the young man i spoke to. He explained as he went along and took the time to listen also.
2023幎7æ28æ¥
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Home Energy Scotland ããã®åç
Hello Leanne,
Thank you so much for your excellent feedback.
We are glad that our advisor was able to help you with your query and that your experience with us has been so positive.
If we can help you again in the future, please get in touch, weâd be happy to hear from you.
Kind regards,
Gen.
Home Energy Scotland joke
Home Energy Scotland, as an organisation, is a joke. When you call, depending on who you speak to, you get totally different information. The only thing they are consitent at is not paying out. How are renewable energy installers supposed to stay in business when HES donât pay out for weeks on end, after an installation is signed off?
2023幎6æ16æ¥
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Home Energy Scotland ããã®åç
Hello Jim,
Weâre really sorry to hear about your experience of our service and the issues you have had with the delay in receiving your funding.
The last few months have been an extremely busy time for our service; however, we appreciate the impact this has had on you personally and would like to apologise for this.
We do appreciate you taking the time to provide feedback on your experience and will ensure that this is passed to our Services Delivery team who manage our loan applications and funding allocations.
If you would like to make a formal complaint of the service, you can contact the Services Delivery team at the Energy Saving Trust by emailing servicesdeliveryscotland@est.org.uk or calling 0808 108 9414 Monday â Friday between 9am and 5pm.
If thereâs anything else we can do to help you in the future, we hope you do get in touch.
Kind regards,
Gen.
Home Energy Scotland were very helpfulâŠ
Home Energy Scotland were very helpful and friendly every time I was in touch with them. I think their team are exceptional and a pleasure to work with.
My only comment is that once sending in documents, processing was a little slow, so giving the team a call helped to speed things up. Perhaps it's possible to expand the team to help with processing times.
2023幎7æ13æ¥
Home Energy Scotland ããã®åç
Hello Louise,
Thank you so much for your helpful review.
Weâre so glad that you found our team to be exceptional and a pleasure to work with.
The last few months have been a busy time for our service, and we apologise for any delays you may have encountered.
We appreciate you taking the time to provide feedback on your experience with us and we will ensure your comments on improving processing times are passed on.
If thereâs anything else we can assist you with in the future, please do get in touch.
Kind regards,
Beth
Application for funding advice
Have been helped along with process for application for funding for external wall insulation, I had issues with previously installed cavity wall insulation resulting in costly removal and additional work removing damp plaster and wet rot floorboards due to water ingress, hopefully be able to get house with a improved EPC to try and reduce energy bills.
2023幎6æ29æ¥
Home Energy Scotland ããã®åç
Hello Thomas,
Thank you for taking the time to review our service.
We are happy that we were able to assist you in the process for applying for funding to help improve the energy efficiency of your property.
If thereâs anything else we can help you with in the future, please get in touch.
Kind regards,
Gen.
Home Energy Scotland ããã®åç
Hello,
Thank you so much for your wonderful review.
Weâre so glad we were able to help with your heating and appreciate you taking the time to provide feedback on our service.
If thereâs anything else we can assist you with in the future, please do get in touch.
Kind regards,
Beth
The staff on the phones were reallyâŠ
The staff on the phones were really helpful and polite.
2023幎6æ15æ¥
Home Energy Scotland ããã®åç
Hello Colin,
Thank you so much for your positive feedback and for taking the time to provide this.
Weâre so glad that you found our team to be really helpful and polite.
If thereâs anything else we can assist you with in the future, please do get in touch.
Kind regards,
Beth
Home Energy Scotland ããã®åç
Hello Robert,
Thank you so much for taking the time to provide such positive feedback.
Weâre so glad we were able to help you with your energy saving activities.
If thereâs anything else we can assist you with in the future, please do get in touch.
Kind regards,
Beth
The company employed were a disaster
... those you sent to our home were abysmally unprofessional and made a botched job replacing our boiler leaving us with two bedroom radiators 50% functional. Now we will have to install oil radiators during winter.
Whilst Home Energy Scotland has always been professional requesting details which I appreciate and applaud but the damage is done. I am not the only person to complain about the supplier in question.
2022幎9æ4æ¥
Home Energy Scotland ããã®åç
Hello Hugh,
Weâre really sorry to hear about your experience and the problems with your two bedroom radiators not functioning correctly.
If you would like to discuss the specific details with us so that we can look into further or if you would like to make a formal complaint you can contact Home Energy Scotland by emailing us at advice.ne@homeenergyscotland.org or calling on 0808 808 2282 Monday-Friday 8am-8pm and Saturdays 9am-5pm.
We do appreciate the time you have taken to provide this feedback.
If thereâs anything else we can do to help you in the future, we hope you do get in touch.
Kind regards,
Beth
Always happy to help
2023幎7æ4æ¥
Home Energy Scotland ããã®åç
Hello Marek,
Thank you so much for your excellent feedback.
Weâre so glad we were able to assist you.
If thereâs anything else we can help you with in the future, please do get in touch.
Kind regards,
Beth
Home Energy Scotland ããã®åç
Hello William,
Thank you so much for your review of your experience.
We are so glad that we were able to assist you and that you found our information helpful.
If we can help you again in the future, please get in touch, weâd be happy to hear from you.
Kind regards,
Gen.
Enquiries
Enquired about solar energy after the cost of loan I decided not to go ahead with installation at this time
2023幎5æ9æ¥
Home Energy Scotland ããã®åç
Hello Alexander,
Thank you so much for your feedback.
We really appreciate you taking the time to review our service.
If you need further assistance in the future or wish to proceed with any funding, please donât hesitate to get in touch.
Kind regards,
Gen.
Really helpful gentleman gave me someâŠ
Really helpful gentleman gave me some advise and I also got home visit which was helpful aswell giving information on how to save in places and also help me get a new pump for gas boiler.
2023幎5æ31æ¥
Home Energy Scotland ããã®åç
Hello Anne,
Thank you so much for your review of your experience of our service.
We are happy that you found the information and home visit helpful and that we were able to assist you with a new pump for your boiler.
If thereâs anything else we can help you with, please donât hesitate to contact us.
Kind regards,
Gen.
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